Panasonic KX-PRW120 operating instructions Troubleshooting, General use, Menu list, Problem

Page 47

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

The handset does not turn on even after installing charged batteries.

The unit does not work.

The handset display is blank or dark.

I cannot hear a dial tone.

The handset beeps.

The handset display begins operating automatically.

Cause/solution

RPlace the handset on the base unit or charger to turn on the handset.

RMake sure the batteries are installed correctly (page 9).

RFully charge the batteries (page 10).

RCheck the connections (page 9).

RUnplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.

RThe handset has not been registered to the base unit. Register the handset (page 32).

RThe handset is in screen saver mode (page 12). Activate the handset display again by:

–pressing MN when on a call.

–pressing MOFFN at all other times.

R“LCD backlight” is set to “Off” while on charge. Change the setting (page 24).

RMake sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration.

RThe base unit’s AC adaptor or telephone line cord is not connected. Check the connections.

RDisconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.

RNew messages have been recorded. Listen to the new messages (page 37).

RDemonstration mode is activated. Remove the batteries from the handset, and then insert the batteries into the handset again.

Menu list

Problem

The display is in a language I cannot read.

Cause/solution

RChange the display language (page 12).

For assistance, please visit http://www.panasonic.com/help

47

Image 47

Contents Thank you for purchasing a Panasonic product Premium Design Phone with Smartphone ConnectTable of Contents Other information Accessory informationSupplied accessories Additional/replacement accessoriesYour smartphone 4 max Expanding your phone systemSmartphone Handset optional KX-PRWA10For your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceRoutine care SpecificationsOther information EnvironmentPower consumption Base unit Wi-FiRF transmission power Dect Power sourceBase unit Setting upBattery installation ConnectionsBattery level Intelligent eco modeBattery charging During a power failureBase unit ControlsDisplay icons HandsetDate and time Language settingOther settings Dialing mode Hold Useful features during a callMaking calls Answering callsHandset clarity booster For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/pulse service users FlashAnswering an intercom call IntercomTransferring calls, conference calls Making an intercom callErasing the character or number PhonebookAdding phonebook entries Character table for entering namesStoring caller information to the phonebook GroupsFinding and calling from a phonebook entry Editing entriesAdding phone numbers to speed dial keys Speed dialErasing entries Chain dialViewing an entry/Making a call Erasing an entryMenu list Display the menu tree and direct command code tableTime adjustment *1, *3 Caller ID Settings Ring count*1 RingsVoice Mail access Memo alarm Alarm1-5 OnceOn/Off Silent mode 1100 PM/0600 SettingsRing adjustments Ringer volume Silent modeClock*10 AnalogSmall Voice mail Save VM access#*1Display VM tone detect*1 Wallpaper Wallpaper1Wi-Fi settings Connect Set tel line Set dial mode *1 PulseSetting *1, *18 Country code Network settings Current statusOn/Off Battery checkRing adjustments*19 Silent mode On/OffOnce AlarmOff Selecting groups to bypass silent Turning silent mode on/offCall block Changing the start and end timeBlocking incoming calls without phone number Setting the first ring for the call block listBaby monitor Storing unwanted callersTo monitor from an outside line Setting the baby monitorTo monitor with a handset Turning off the baby monitorCalendar/Schedule Other programmingAnswering the baby monitor Changing the handset nameRegistering a handset to the base unit Registering a unitOperating additional units Deregistering a handset Talking Caller ID Using Caller ID serviceCaller ID features Caller listErasing all caller information Caller ID number auto edit featureEditing a caller’s phone number Erasing selected caller informationMemory capacity including your greeting message Using a pre-recorded greeting messageAnswering system Greeting messageRewinding the message Listening to messagesListening to messages from the message list Audible message alert Advanced new message alerting featuresCalling back Caller ID subscribers only Erasing all messagesRemote operation Remote access codeTurning on the answering system remotely Using the answering system remotelyRemote commands Voice guidanceNumber of rings before the unit answers a call Answering system settingsFor voice mail service subscribers Call screeningSmartphone integration Network settingsTypical configuration Dhcp Wi-Fi repeater mode Other network featuresSimplified configuration WPS, Dhcp Advanced configuration static IP settingsConfirming network status Confirming your wireless router’s Wi-Fi signal strengthResetting the base unit’s network settings MbN Select the desired setting a MSelectNListening to voice mail messages Voice mail serviceStoring the voice mail VM access number Voice mail VM tone detectionDisplay message Error messagesCause/solution Menu list TroubleshootingProblem General useMaking/answering calls, intercom Battery rechargeCaller ID/Talking Caller ID Liquid damage Answering systemNetwork connection troubleshooting Cannot obtain IP Failed to connect is displayed Wrong password isIP address FCC and other information FCC RF Exposure Warning Conexiones Guía Rápida EspañolaGuardar s OFF Idioma de la pantallaIdioma de la guía de voz Núm Teléfono 1 s Selec Agregar Ent. Nueva s SelecPregunta Causa y solución Preguntas frecuentesOr, send your request by E-mail to Customer servicesOr, contact us via the web at For hearing or speech impaired TTY users, TTYParts Labor One 1 Year Warranty For United States and Puerto RicoLimited Warranty Coverage When you ship the product Limited Warranty Limits And ExclusionsIndex Speaker For your future reference Read troubleshooting page in the Operating Instructions