Panasonic KX-PRW120 operating instructions Caller ID/Talking Caller ID

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Useful Information

Problem

The handset does not ring.

I cannot make a call.

I cannot make long distance calls.

Cause/solution

RThe ringer volume is turned off. Adjust ringer volume (page 14, 23).

RSilent mode is turned on. Turn it off (page 28).

RThe dialing mode may be set incorrectly. Change the setting (page 13).

RMake sure that you have long distance service.

Caller ID/Talking Caller ID

Problem

Caller information is not displayed.

Caller information is displayed or announced late.

Caller information is not announced.

The caller list/incoming phone numbers are not edited automatically.

I cannot dial the phone number edited in the caller list.

Time on the unit has shifted.

Cause/solution

RYou must subscribe to a Caller ID service. Contact your service provider/telephone company for details.

RIf your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.

RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

RThe name display service may not be available in some areas. Contact your service provider/telephone company for details.

ROther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.

RDepending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later.

RMove closer to the base unit.

RThe handset ringer volume is turned off. Adjust it (page 14, 23).

RThe Talking Caller ID feature is turned off. Turn it on (page 23).

RThe number of rings for the answering system is set to “2 rings” or “Toll saver”. Select a different setting (page 41).

RThe Caller ID number auto edit feature is turned off. Turn it on and try again (page 24).

RYou need to call back the edited number to activate Caller ID number auto edit.

RThe phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 35).

RIncorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 23).

For assistance, please visit http://www.panasonic.com/help

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Contents Thank you for purchasing a Panasonic product Premium Design Phone with Smartphone ConnectTable of Contents Supplied accessories Accessory informationAdditional/replacement accessories Other informationSmartphone Expanding your phone systemHandset optional KX-PRWA10 Your smartphone 4 maxFor your safety Battery Important safety instructionsFor best performance Base unit location/avoiding noiseOther information SpecificationsEnvironment Routine careRF transmission power Dect Wi-FiPower source Power consumption Base unitBattery installation Setting upConnections Base unitBattery charging Intelligent eco modeDuring a power failure Battery levelDisplay icons ControlsHandset Base unitOther settings Language settingDate and time Dialing mode Making calls Useful features during a callAnswering calls HoldTemporary tone dialing for rotary/pulse service users For call waiting or Call Waiting Caller ID service usersFlash Handset clarity boosterTransferring calls, conference calls IntercomMaking an intercom call Answering an intercom callAdding phonebook entries PhonebookCharacter table for entering names Erasing the character or numberFinding and calling from a phonebook entry GroupsEditing entries Storing caller information to the phonebookErasing entries Speed dialChain dial Adding phone numbers to speed dial keysViewing an entry/Making a call Erasing an entryMenu list Display the menu tree and direct command code tableVoice Mail access Settings Ring count*1 RingsMemo alarm Alarm1-5 Once Time adjustment *1, *3 Caller IDRing adjustments Ringer volume SettingsSilent mode On/Off Silent mode 1100 PM/0600Display VM tone detect*1 Voice mail Save VM access#*1Wallpaper Wallpaper1 Clock*10 AnalogSmallSetting *1, *18 Country code Set tel line Set dial mode *1 PulseNetwork settings Current status Wi-Fi settings ConnectRing adjustments*19 Battery checkSilent mode On/Off On/OffOff AlarmOnce Call block Turning silent mode on/offChanging the start and end time Selecting groups to bypass silentBaby monitor Setting the first ring for the call block listStoring unwanted callers Blocking incoming calls without phone numberTo monitor with a handset Setting the baby monitorTurning off the baby monitor To monitor from an outside lineAnswering the baby monitor Other programmingChanging the handset name Calendar/ScheduleOperating additional units Registering a unitRegistering a handset to the base unit Deregistering a handset Caller ID features Using Caller ID serviceCaller list Talking Caller IDEditing a caller’s phone number Caller ID number auto edit featureErasing selected caller information Erasing all caller informationAnswering system Using a pre-recorded greeting messageGreeting message Memory capacity including your greeting messageListening to messages from the message list Listening to messagesRewinding the message Calling back Caller ID subscribers only Advanced new message alerting featuresErasing all messages Audible message alertRemote operation Remote access codeRemote commands Using the answering system remotelyVoice guidance Turning on the answering system remotelyFor voice mail service subscribers Answering system settingsCall screening Number of rings before the unit answers a callTypical configuration Dhcp Network settingsSmartphone integration Simplified configuration WPS, Dhcp Other network featuresAdvanced configuration static IP settings Wi-Fi repeater modeResetting the base unit’s network settings Confirming your wireless router’s Wi-Fi signal strengthMbN Select the desired setting a MSelectN Confirming network statusStoring the voice mail VM access number Voice mail serviceVoice mail VM tone detection Listening to voice mail messagesCause/solution Error messagesDisplay message Problem TroubleshootingGeneral use Menu listMaking/answering calls, intercom Battery rechargeCaller ID/Talking Caller ID Liquid damage Answering systemNetwork connection troubleshooting IP address Failed to connect is displayed Wrong password isCannot obtain IP FCC and other information FCC RF Exposure Warning Conexiones Guía Rápida EspañolaIdioma de la guía de voz Idioma de la pantallaGuardar s OFF Núm Teléfono 1 s Selec Agregar Ent. Nueva s SelecPregunta Causa y solución Preguntas frecuentesOr, contact us via the web at Customer servicesFor hearing or speech impaired TTY users, TTY Or, send your request by E-mail toLimited Warranty Coverage Warranty For United States and Puerto RicoParts Labor One 1 Year When you ship the product Limited Warranty Limits And ExclusionsIndex Speaker For your future reference Read troubleshooting page in the Operating Instructions
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