Panasonic KX-TG1063, KX-TG1062M, KX-TG1061 Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem		Cause/solution
The unit does not work.		L Make sure the batteries are installed correctly (page 8).
		L Fully charge the batteries (page 8).
		L Check the connections (page 8).
		L Unplug the base unit’s AC adaptor to reset the unit. Reconnect
		the adaptor and try again.
		L The handset has not been registered to the base unit. Register
		the handset (page 27).
I cannot hear a dial tone.		L The base unit’s AC adaptor or telephone line cord is not
		connected. Check the connections.
		L If you are using a splitter to connect the unit, remove the splitter
		and connect the unit to the wall jack directly. If the unit operates
		properly, check the splitter.
		L Disconnect the base unit from the telephone line and connect
		the line to a known working telephone. If the working telephone
		operates properly, contact our service personnel to have the
		unit repaired. If the working telephone does not operate
		properly, contact your service provider/telephone company.
The indicator on the handset		L New messages have been recorded. Listen to the new
flashes slowly.		messages (page 33).
		L New voice mail messages have been recorded. Listen to the
		new voice mail messages (page 37).

Programmable settings

Problem		Cause/solution
The display is in a language I		L Change the display language (page 12).
cannot read.
While programming, the unit starts		L A call is being received. Answer the call and start again after
to ring.		hanging up.
I cannot register a handset to a		L The maximum number of handsets (6) is already registered to
base unit.		the base unit. Cancel unused handset registrations from the
		base unit (page 27).
		L Place the handset and the base unit away from other electrical
		appliances.

Battery recharge

Problem		Cause/solution
The handset beeps and/or )		L Battery charge is low. Fully charge the batteries (page 8).
flashes.

42	For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Table of Contents Model composition Accessory informationSupplied accessories Series Model No Base unit Handset QuantityExpanding your phone system Additional/replacement accessoriesAccessory item Order number Handset optional KX-TGA106For your safety Important safety instructions Other information Battery charge Setting upBattery installation ConnectionsDuring a power failure Battery level IconControls Base unitHandset Using the navigator key/volume key VOL., ? DisplaySoft keys Display language Initial settingsDialing mode Voice guidance languageMaking calls Useful features during a call Answering callsHold Mute For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/pulse service users FlashBase unit/handset phonebook Adding entriesGroups Finding and calling a phonebook entry Editing entriesErasing entries Speed dial Making a call using a speed dial buttonCanceling a speed dial assignment Chain dialCopying all entries Copying phonebook entriesCopying an entry OFF= Base unit / YHandset Menu Programmable settingsProgramming by scrolling through the display menus Base unit Main menu Sub-menuHandset Main menu Sub-menu Programming using the direct commands Operating Feature Setting System Unit CodeHandset*7 VM tone detect Silent mode AlarmSpecial programming Call block Caller ID subscribers only Registering a handset to a base unit Registering a unitOperating additional units Additional handsetsCaller list Using Caller ID serviceCaller ID features Group ringer tone for phonebookExample Caller ID number auto edit featureEditing a caller’s phone number before calling back Turning Caller ID auto edit on/off = Base unit / YHandsetErasing selected caller information Erasing all caller informationStoring caller information to the phonebook Answering system Turning the answering system on/offGreeting message Listening to messages using the base unit Menu iPLAY Listening to messages using the handsetOperating the answering system To listen to new messagesRemote commands Remote access codeUsing the answering system remotely Remote operationTurning on the answering system remotely Answering system settingsSave iOFF For voice mail service subscribers Number of rings before the unit answers a callMessage alert Turning the call screening on/offVoice mail VM tone detection Voice mail serviceVoice mail message indication Turning VM tone detection on/offTransferring calls, conference calls IntercomHandset locator Making an intercom call To transfer the call Press OFF To transfer the call To establish a conference call Press Conf Answering a transferred call = Base unitCharger Wall mountingBelt clip To attachError messages Display message Cause/solutionProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID Problem Cause/solutionAnswering system Problem Cause/solution Liquid damage Problem Cause/solution FCC and other information FCC RF Exposure Warning Guía Rápida Española InstalaciónIdioma de la guía de voz Auricular predeterminado inglés Operaciones básicas Para grabar su propio mensaje Mensaje marcador Preguntas frecuentes Solución rápida de problemas 1El auricular inalámbrico muestra2El auricular no emite ningún tono de marcación Reconecte Reconecte Adaptador HablarCómo registrar un auricular en la unidad base Customer services Customer Services Directory United States and Puerto RicoOne Panasonic Way, Secaucus, New Jersey Warranty For United States and Puerto RicoShip-In Service Parts Labor One 1 YearLimited Warranty Limits And Exclusions Index For your future reference Read these Operating InstructionsCall us at 1-800-211-PANA Copyright