Panasonic KX-TG5240AL operating instructions Answering System, Problem

Page 91

TG5240AL.fm Page 91 Friday, June 11, 2004 5:22 PM

		Troubleshooting
		Cause & Remedy
	Problem	Cause & Remedy
	You cannot have a	• Make sure the optional headset is connected
	conversation using the	properly (p. 77).
	headset.	• If “SP-phone” is displayed on the handset,
		press [C] to switch to the headset.
		• Please use only the Panasonic KX-TCA88AL
		headset.

Answering System

		Problem	Cause & Remedy

The Answering System is on,			• The recording time is set to “Greeting only”.
but incoming messages are			Select “1 minute”, “2 minutes” or “3 minutes”
not recorded.			(p. 26).
			• Memory is full. Erase unnecessary messages
			(p. 70).

“		” flashes and the	• Memory is full. Erase unnecessary messages
“	FULL	” flashes and the	• Memory is full. Erase unnecessary messages
	ANSWER	ON indicator flashes	(p. 70).
rapidly. No new messages are
recorded.

Telephone System

You cannot access a mailbox from the base unit or the handset.

•If more than one other user is using the handset and/or base unit, you may not be able to access the mailbox. Try again later.

•If another user is listening to messages or the Answering System is handling a call, you cannot access the mailbox. Try again later.

Answering

You cannot access a mailbox	• Make sure you entered the correct remote
from a touch tone phone.		code (p. 74).
	• If “Enter Mailbox password” is heard, Mailbox 2
		or 3 has a password which must be entered
		(p. 65).
	• The Answering System may not respond if the
		tones are too short to activate the unit. Press
		each button firmly.
	• The Answering System is off. Turn it on
		(p. 76).
When you play back	• The date and time may be set incorrectly. Set
messages or turn on the		the date and time again (p. 17).
Answering System, the base
unit and handset announce the
wrong day and time.

System Useful Information

91

Image 91

Contents GHz Expandable Cordless Answering System Charge the battery for 6 hours before initial useFor your future reference Accessories includedKX-TG5240AL KX-TGA520AL Expanding Your PhoneContents Contents For Best Performance Battery chargeBase unit location/Noise Greeting Check Button p Location of ControlsBase unit Erase ButtonMenu Button p Location of ControlsHandset OFF Button pBase unit navigator key How to use the soft keys/navigator keysHandset soft keys Handset navigator keyMissed calls DisplaysPreparation DisplaysConnections InstallationTo replace the battery Installation Installing the Battery in the HandsetBattery Charge Battery strengthRecharge Recharge batteryInstallation Battery informationProgramming Guidelines Handset Programmable SettingsRinger setting How to select a function item from the menuTalk Programmable Settings Function Menu Table HandsetFor Caller ID service users p Programmable Settings Date and Time HandsetTo confirm the date and time, repeat steps 1 and 2 above Off ? Programmable Settings Ringer VolumeHandset ringer volume Handset Ringer settingRinger Tone Programmable SettingsBase unit ringer volume Base Unit 1ToneSelecting the base unit ringer tone by using the Handset Initial settingLCD Contrast Handset Programmable Settings Auto Talk HandsetOff LowScroll to Set area code by pressing d Programmable Settings Storing Your Area Code HandsetTo store your area code To erase your area codeDialling Mode Handset Programmable Settings Line Mode HandsetTone Greeting message samples Preparing the Answering SystemGreeting Message Base Unit To record a greeting messagePre-recorded greeting Preparing the Answering SystemTo review the greeting To erase the greetingScroll to Recording time by pressing 3minRecording time Press the soft key At SetToll saver Preparing the Answering System Number of Rings HandsetNumber of rings Select the number of rings by pressing dMessage Alert Handset Preparing the Answering System Recording Mode HandsetRecording mode Select the recording mode by pressing d orSystem capabilities Operating more than one handset, p Using the Handset HandsetMaking Calls To have a hands-free phone conversationLow High 3334444Making Calls Backlit LCD display/Lighted handset keypad To turn this feature on, press the soft keyVoice Enhancer Technology Clarity BoosterPress SP-PHONE, then press REDIAL/PAUSE Making Calls Using the Base Unit Base UnitTo adjust the speaker volume during a conversation Press SP-PHONEAuto Talk Answering CallsTalk into the MIC To hang up, press SP-PHONE Private name display Caller ID Service0555222333 How Caller ID information is displayedAnnouncing caller information Talking Caller ID Caller ID Service Talking Caller ID Handset Base UnitBase unit Talking Caller ID feature Handset Caller ID ServiceTo turn on or off Talking Caller ID feature Handset Talking Caller ID feature HandsetViewing the Caller List Handset Using the Caller ListCalling Back from the Caller List Handset Using the Caller List05553334441 0555456789Number as desired Add or erase digits to the beginningTo make a call to the edited number, press C or s Press the soft key YES To erase a specific callerTo erase all entries Press the soft key C I D Or B to enter the Caller ListTo store an emergency number Phone BookTom Storing Names and Numbers HandsetFor example, to enter Tom Phone BookSelecting characters to enter names If you make a mistake while entering a name or numberTo search for a name by initial FrankIndex table Search for the desired item by pressing d or B Phone Book Chain Dial HandsetWhile you are on a call Press Menu Press the soft key Select at 1=Phone book, or pressErased Jane5456789 Erase?Copy phone book To copy one phone book item to another handsetCopy all items Tom JonesScroll to Copy all items by pressing d To erase a stored number Speed DiallerStoring Phone Numbers Base Unit Dialling a Stored Phone Number Base UnitPress LOCATOR/INTERCOM/TRANSFER IntercomMaking Intercom Calls Press HOLD/INTERCOMAnswering Intercom Calls Call from BaseCall from HS2 IntercomIntercom Voice Paging Base Unit When finished, press SP-PHONE or LOCATOR/INTERCOM/ TransferTo make a voice announcement to all handsets, press Handset Press C, s, or HOLD/INTERCOM to answer Transferring a CallHandset To complete the transfer, press OFF During a call, press LOCATOR/INTERCOM/TRANSFERTo complete the transfer, press OFF When the system has two or more handsetsTransferring a Call From a Handset to another HandsetQuick call transfer Call Share Conference CallsTo join a conversation Call Share Scroll to Room monitor by pressing d or Room MonitorTo turn Room Monitor on for the handset Handset To turn Room Monitor on for the base unit HandsetTo end monitoring, press OFF Room MonitorTo monitor with Handset To monitor with Base UnitCall Privacy Handset Special FeaturesTo turn on the Call Privacy feature Muting Your ConversationScroll to Key tone by pressing d or B Special Features Key Tone HandsetUsing Caller ID Type Key toneSet recall time Special Features100ms Selecting the recall time HandsetIncoming call Special Features Incoming Call Tone Handset Base UnitHandset incoming call tone Handset Base unit incoming call tone HandsetTurn Dial lock 1234On? To turn the dial lock on HandsetWas turned on Press the soft key Enter the password set when the dial lockOff? To turn the dial lock off HandsetWhen someone calls Mailbox FeaturesUseful information To confirm the password, repeat steps 1 to Mailbox Features Setting the Mailbox Password for Mailbox 2To erase the password Enter a 2-digit passwordMonitoring Incoming Calls Base Unit Setting the Unit to Answer Calls Base UnitTo turn the incoming call monitoring feature off Automatic Answering OperationPress Mailbox 2 or Mailbox When Mailbox 2 or 3 has a passwordListening to Messages To play back messagesPress the soft key BOX 1 , BOX 2 , or BOX Remote operationTo end remote operation, press OFF Voice menu Listening to MessagesPress Erase while the base unit is not being used Erasing MessagesErasing a specific message Erasing all messages in the mailboxAfter the long beep, talk clearly 20 cm away from the MIC When finished, press Memo or StopRecording a Memo Message Press MemoPress 9 to hang up the call Transferring a Call to a MailboxInterrupting remote operation Summary of remote operation Remote Operation from a Touch Tone PhoneEnter a 2-digit remote code Scroll to Remote code by pressing d orTo confirm the remote code, repeat steps 1 to Shaded parts are voice prompts Remote Operation from a Touch Tone Phone Voice MenuTurning on the Answering System Direct commandsSkipping the greeting Optional Headset Connecting the optional headsetTo switch to the speakerphone while using the headset Belt ClipConnect the AC adaptor Wall MountingWall Template Wall MountingTo remove the wall mounting adaptor Menu item Command Selection items Direct Commands2-7 2-7 rings During programming Direct CommandsTo exit programming, press OFF Deregistered Cancelling Registration/Re-registrationCancelling the Handset Registration Handset DeregistrationPress and hold LOCATOR/INTERCOM/TRANSFER for 3 seconds RegistrationDisplay message Cause & Remedy Cancelling Registration/Re-registrationBusy InvalidPhone book full If the Following Appear on Your DisplayNo items stored Dial locked Denied Problem Cause & Remedy Troubleshooting Telephone System Troubleshooting You need to subscribe to Caller ID Answering System ProblemBase unit ringer volume High Base unit ringer tone Tone General Safety Instructions Safety Instructions Important Information InstallationInstructions to customer Important Information Service difficultiesSpecifications TG5240AL.fm Page 99 Friday, June 11, 2004 522 PM PQQX14275YA S0504-1064 Sales Department Panasonic Australia Pty. LimitedManufacturer 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan