Philips PFL43X7T/12 Picture issues, Sound issues, There is a picture but sound quality is poor

Some devices may require you to manually enable HDMI audio output. If HDMI audio is already enabled but you still cannot hear audio, try changing the digital audio format of the device to PCM ('Pulse Code Modulation'). Refer to the documentation accompanying your device for instructions.

Picture issues

The TV is on, but there is no picture or the picture is distorted:

∙Make sure that the antenna is properly connected to the TV.

∙Make sure that the correct device is selected as the display source.

∙Make sure that the external device or source is properly connected.

There is sound but no picture:

Make sure that the picture settings are set correctly.

There is poor TV reception from an antenna connection:

∙Make sure that the antenna is properly connected to the TV.

∙Loud speakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality. If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

∙If reception on only one channel is poor, fine-tune this channel.

There is poor picture quality from connected devices:

∙Make sure that the devices are connected properly.

∙Make sure that the picture settings are set correctly.

The TV did not save your picture settings:

Make sure that the TV location is set to [Home]. You can change and save settings in

this mode.

The picture does not fit the screen; it is too big or too small:

Try a different picture format.

The picture format keeps changing with different channels:

Try applying specific picture format instead of [Auto zoom].

The picture position is incorrect:

Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.

EN 58

The picture from broadcasts is scrambled:

You may need a Conditional Access Module to access content. Check with your service operator.

An "e-sticker" banner displaying information appears on the TV display: The TV is in [Shop] mode. To remove the e-sticker, set the TV to [Home] mode, then restart the TV. See Set up your TV > Other settings > Location (Page 41).

The computer display on the TV is not stable:

∙Make sure that your PC uses the

supported resolution and refresh rate. See Product specifications > Display resolutions (Page 61).

∙Change the TV picture format to [Unscaled].

Sound issues

There is a picture but sound quality is poor:

If no audio signal is detected, the TV automatically switches the audio output off

—this does not indicate malfunction.

∙Make sure that all cables are properly connected.

∙Make sure that the volume is not muted or set to zero.

∙Make sure that the TV speaker setting is selected. Press ADJUST, select [Speakers], then select [TV].

∙Make sure that the TV audio output is connected to the audio input on the HDMI-CEC enabled or EasyLink compliant home theatre device. Sound should be heard from the home theatre speakers.

∙