Panasonic KXTG6641B, KX-TG6643, KX-TG6644B, KX-TG6632 Answering system Problem Cause/solution

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Useful Information

Problem

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.

After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

Cause/solution

The unit does not record

 

R The answering system is turned off. Turn it on

 

new messages.

(page 38).

 

 

R The message memory is full. Erase unnecessary

 

 

messages (page 40).

 

 

R The recording time is set to Greeting only.

 

 

Change the setting (page 43).

 

 

R If you subscribe to a voice mail service, messages

 

 

are recorded by your service provider/telephone

 

 

company, not your telephone. Change the unit’s

 

 

number of rings setting or contact your service

 

 

provider/telephone company (page 43).

 

 

 

 

I cannot operate the

R Someone is using the unit. Wait for the other user

answering system.

to finish.

 

 

R A caller is leaving a message. Wait for the caller to

 

 

finish.

 

 

R The handset is too far from the base unit. Move

 

 

closer.

 

 

 

 

I cannot operate the

R The remote access code is not set. Set the remote

answering system remotely.

access code (page 41).

 

 

R You are entering the wrong remote access code. If

 

 

you have forgotten your remote access code,

 

 

enter the remote access code setting to check

 

 

your current code (page 41).

 

 

R Press each key firmly.

 

 

R The answering system is turned off. Turn it on

 

 

(page 42).

 

 

 

 

For assistance, please visit http://www.panasonic.com/help

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Contents Before initial use, see Getting Started on Important Information Caller ID ServiceVoice Mail Service IntroductionModel composition Supplied accessories Accessory informationAdditional/replacement accessories KX-TGA659 Expanding your phone systemKX-TGA660 KX-TGA410For your safety Important safety instructions Other information Connections Setting upBattery installation Battery chargingOperation Intelligent eco modePanasonic Ni-MH battery Battery level IconHandset ControlsBase unit Belt clip Base unit display items KX-TG6631 series Meaning Initial settingsDisplay Handset display items MeaningVoice guidance language Dialing modeDate and time Display languageMSP-PHONEN Using the handsetUsing the base unit Making callsAuto talk Pause for PBX/long distance service usersAnswering calls Erasing a number in the redial list Available forTemporary handset ringer off Useful features during a callProgramming the volume beforehand HoldMcall Waitn MuteFlash Handset clarity boosterMbN Equalizer a Mselectn Power back-up operationHandset equalizer Call shareWhen 2 or more handsets are registered Making calls during a power failureMaking a call using the shared phonebook Answering calls during a power failureWhen only 1 handset is registered Adding entries Shared phonebookGroups Meditn Finding and calling from a phonebook entryEditing entries MselectnChain dial Erasing entriesOFF Editing an entry Speed dialErasing an entry Dial keyDisplay the menu tree and direct command code table Programmable settingsMmenun #211 #302#303 #304#237 Off-6 #160 Handset#161 On 0 Off #238On 0 Off #194 #120#121 2 B #122Programming Msaven AlarmSilent mode Special programmingCall block Caller ID subscribers only Changing the handset nameMclearn Operating additional units Registering a unitRegistering a handset to the base unit Missed calls Handset / Base unit*1 Using Caller ID serviceCaller ID features Talking Caller IDPhonebook name announcement Caller listRinger ID Viewing the caller list and calling backNumber before calling back FeatureCaller ID number auto edit Editing a caller’s phoneMbN Phonebook a Mselectn Erasing selected caller informationCall screening Answering systemTurning the answering system on/off Memory capacity including your greeting messageRecording your greeting message Listening to messages using the base unitUsing a pre-recorded greeting message Greeting messageCalling back Caller ID subscribers only Listening to messages using the handsetOperating the answering system Recording a voice memo Remote access codeVoice memo Remote operationTurning on the answering system remotely Using the answering system remotelyRemote commands Voice guidanceCaller’s recording time Answering system settingsFor voice mail service subscribers Number of rings before the unit answers a callMessage alert Voice mail VM tone detection Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberTurning VM tone detection on/off Listening to voice mail messagesMaking an intercom call IntercomHandset locator Transferring calls, conference callsAnswering a transferred call Handset To complete the transfer Press MoffnTo establish a conference call Mmenun a To establish a conference call Press MconfnHooks Wall mountingTo stand on a desk Charger Cause/solution Error messagesDisplay message General use Problem Cause/solution TroubleshootingProgrammable settings Problem Making/answering calls, intercom Problem Battery recharge Problem Cause/solutionCaller ID/Talking Caller ID Problem Cause/solution Answering system Problem Cause/solution Liquid damage Problem Cause/solution FCC and other information FCC RF Exposure Warning Correcto Incorrecto Guía Rápida EspañolaSugerencias de operación Fecha y hora Auricular Preguntas frecuentes ¿Cómo se incrementa el Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call One Panasonic Way, Secaucus, New Jersey Warranty For United States and Puerto RicoShip-In Service Panasonic Corporation of North AmericaLimited Warranty Limits And Exclusions Index For your future reference Read troubleshooting page in the Operating Instructions