Panasonic KXTG6643B, KX-TG6643, KX-TG6644B Troubleshooting, General use Problem Cause/solution

Page 52

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem		Cause/solution
The handset does not turn		R Place the handset on the base unit or charger to
on even after installing		turn on the handset.
charged batteries.

The unit does not work.		R Make sure the batteries are installed correctly
		(page 9).
		R Fully charge the batteries (page 9).
		R Check the connections (page 9).
		R Unplug the base unit’s AC adaptor to reset the
		unit. Reconnect the adaptor and try again.
		R The handset has not been registered to the base
		unit. Register the handset (page 33).

I cannot hear a dial tone.		R The base unit’s AC adaptor or telephone line cord
		is not connected. Check the connections.
		R Disconnect the base unit from the telephone line
		and connect the line to a known working
		telephone. If the working telephone operates
		properly, contact our service personnel to have the
		unit repaired. If the working telephone does not
		operate properly, contact your service provider/
		telephone company.

The indicator on the		R New messages have been recorded. Listen to the
handset flashes slowly.		new messages (page 40).
		R New voice mail messages have been recorded.
		Listen to the new voice mail messages (page 46).


Programmable settings

Problem

The display is in a

language I cannot read.

I cannot register a handset to a base unit.

Cause/solution

R Change the display language (page 14).

R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 33).

52For assistance, please visit http://www.panasonic.com/help

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Contents Before initial use, see Getting Started on Caller ID Service Voice Mail ServiceIntroduction Important InformationModel composition Supplied accessories Accessory informationAdditional/replacement accessories Expanding your phone system KX-TGA660KX-TGA410 KX-TGA659For your safety Important safety instructions Other information Setting up Battery installationBattery charging ConnectionsIntelligent eco mode Panasonic Ni-MH batteryBattery level Icon OperationHandset ControlsBase unit Belt clip Initial settings DisplayHandset display items Meaning Base unit display items KX-TG6631 series MeaningDialing mode Date and timeDisplay language Voice guidance languageUsing the handset Using the base unitMaking calls MSP-PHONENPause for PBX/long distance service users Answering callsErasing a number in the redial list Available for Auto talkUseful features during a call Programming the volume beforehandHold Temporary handset ringer offMute FlashHandset clarity booster Mcall WaitnPower back-up operation Handset equalizerCall share MbN Equalizer a MselectnMaking calls during a power failure When 2 or more handsets are registeredMaking a call using the shared phonebook Answering calls during a power failureWhen only 1 handset is registered Adding entries Shared phonebookGroups Finding and calling from a phonebook entry Editing entriesMselectn MeditnChain dial Erasing entriesOFF Speed dial Erasing an entryDial key Editing an entryDisplay the menu tree and direct command code table Programmable settingsMmenun #302 #303#304 #211Off-6 #160 Handset #161On 0 Off #238 #237#120 #1212 B #122 On 0 Off #194Programming Alarm Silent modeSpecial programming MsavenCall block Caller ID subscribers only Changing the handset nameMclearn Operating additional units Registering a unitRegistering a handset to the base unit Using Caller ID service Caller ID featuresTalking Caller ID Missed calls Handset / Base unit*1Caller list Ringer IDViewing the caller list and calling back Phonebook name announcementFeature Caller ID number auto editEditing a caller’s phone Number before calling backErasing selected caller information MbN Phonebook a MselectnAnswering system Turning the answering system on/offMemory capacity including your greeting message Call screeningListening to messages using the base unit Using a pre-recorded greeting messageGreeting message Recording your greeting messageCalling back Caller ID subscribers only Listening to messages using the handsetOperating the answering system Remote access code Voice memoRemote operation Recording a voice memoUsing the answering system remotely Remote commandsVoice guidance Turning on the answering system remotelyAnswering system settings For voice mail service subscribersNumber of rings before the unit answers a call Caller’s recording timeMessage alert Voice mail service Storing the voice mail VM access numberTo erase the voice mail access number Voice mail VM tone detectionListening to voice mail messages Turning VM tone detection on/offIntercom Handset locatorTransferring calls, conference calls Making an intercom callTo complete the transfer Press Moffn To establish a conference call Mmenun aTo establish a conference call Press Mconfn Answering a transferred call HandsetHooks Wall mountingTo stand on a desk Charger Cause/solution Error messagesDisplay message General use Problem Cause/solution TroubleshootingProgrammable settings Problem Battery recharge Problem Cause/solution Making/answering calls, intercom ProblemCaller ID/Talking Caller ID Problem Cause/solution Answering system Problem Cause/solution Liquid damage Problem Cause/solution FCC and other information FCC RF Exposure Warning Guía Rápida Española Correcto IncorrectoSugerencias de operación Fecha y hora Auricular Preguntas frecuentes ¿Cómo se incrementa el Or, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Warranty For United States and Puerto Rico Ship-In ServicePanasonic Corporation of North America One Panasonic Way, Secaucus, New JerseyLimited Warranty Limits And Exclusions Index Read troubleshooting page in the Operating Instructions For your future reference