Xantrex Technology TC2 204060 manual Return Material Authorization Policy, Return Procedure

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TC2_204060_Chapters.fm Page 61 Thursday, August 4, 2011 1:14 PM

 

Warranty and Return Information

Return Material Authorization Policy

Ship the unit prepaid to the address provided by your Xantrex customer

 

service representative.

For those products that are not being repaired in the field and are being returned to Xantrex, before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and the correct factory “Ship To” address. Products must also be shipped prepaid. Product shipments will be refused and returned at your expense if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to the wrong location.

When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be prepared to supply:

The serial number of your product

Information about the installation and use of the unit

Information about the failure and/or reason for the return

A copy of your dated proof of purchase

Record these details on page 62.

Return Procedure

Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging.

Include the following:

The RMA number supplied by Xantrex Technology USA Inc. clearly marked on the outside of the box.

A return address where the unit can be shipped. Post office boxes are not acceptable.

A contact telephone number where you can be reached during work hours.

A brief description of the problem.

If you are returning a product from outside of the USA or Canada In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.

If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility and that the ASC repairs this particular Xantrex product.

Out of Warranty Service

If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.

To return your product for out of warranty service, contact Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on page 61.

Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service once your unit has been received.

 

 

975-0526-01-02

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Contents Series Battery Charger Page Product Numbers TrademarksExclusion for Documentation Date and RevisionStatement of Hazard About This GuideRelated Information Electrical Shock Hazard Important Safety InstructionsExplosion Hazard Fire and Burn HazardPersonal Injury Hazard Precautions When Working With Batteries Risk of Damage to the Battery Charger Precautions When Placing the Battery ChargerExposure to Chemicals and Gases Hazard Viii FCC Information to the UserContents Page Standard and Protection Features Truecharge2 Battery ChargerIntroduction Introduction Front Panel Truecharge 2 Battery Charger FeaturesAC wiring compartment Truecharge2 Series Battery Charger Owner’s GuideRear Panel DescriptionItem Description Onboard Control and Status Display PanelTruecharge2 Series Battery Charger Owner’s Guide Risk of Battery Damage Improper Installation by AN Unqualified Installer Preparing For InstallationYou need the following materials Tools and MaterialsCondition Requirement LocationExplosion Hazard for IEC Models only Mounting Orientations Deck and Horizontal Electrical Shock and Fire Hazard Wiring RequirementsWire Length Wire Size AWG and mm2 DC WiringAWG Fire HazardInjury Other examples of AC wiring requirements Battery Bank Size RequirementsInstallation Sequence Installing the Truecharge 2 Battery ChargerMounting the Battery Charger To mount the Truecharge2 Battery ChargerTo connect the DC chassis ground earth Connecting the DC Chassis Ground EarthAccidental Short or Spark Hazard Installing DC WiringShock Hazard For more than one battery or bank For one battery or bankReverse Polarity Damage Installing the Truecharge 2 Battery Charger AC wiring access hole Installing AC WiringTapered end of strain relief AC supply wiring Conductor Charger Pigtail AC Supply Wire Color CodeScrew to secure the wiring compartment cover Explosion AND/OR Fire Hazard Powering UpDamage to the Battery Charger Installing a Parallel ConfigurationFault and Warning Conditions Powering up after installing a parallel configurationWhen Configuring the Battery Chargers When Equalizing BatteriesInput Voltage Operating and Derating Installing BatteriesAC source Multi-Stage ChargingThree-Stage Charging Two-Stage Charging Temperature Considerations Battery QualificationTo force a battery detection sequence Charging Voltage SetpointsSetting the Battery Temperature without a BTS Operating DC Loads Configuring the Charger Mode Configuring the Truecharge2 Battery ChargerConfiguring the Battery Bank Type Charging Batteries Mode Charger Status LED-ONTo charge your batteries Charging Batteries Equalizing Flooded Batteries Risk of Equipment Damage Performing An EqualizationEXPLOSION, FIRE, and Burn Hazards To equalize your batteriesEqualizing Flooded Batteries Transitioning the Charger to ON, Standby, or Disabled Reading Onboard Display LEDs Accessing Charger InformationReporting While Charging or Equalizing Standby Reporting Without AC Power or While onFault or Warning Solution Condition Fuse on Using a Generator As Source Power Maintaining the Charger Replacing the DC Output Fuse Improper Installation by AN Unqualified InstallerModel Fuse Replacement RatingsPossible Cause Solution TroubleshootingTroubleshooting Disconnect all loads or switch loads off 975-0526-01-02 Troubleshooting Physical Specifications AC Input Specifications SpecificationsDC Output Specifications Environmental Specifications Regulatory Approvals Protection FeaturesWarranty Warranty and Return InformationWarranty and Return Information Product DisclaimerReturn Procedure Return Material Authorization PolicyOut of Warranty Service Information About Your System Page Xantrex Technology USA Inc