SERVICE
TROUBLESHOOTING
Service To save time and expense, check the following before calling an authorized service center.
Insufficient Cooling | Insufficient Heating- Heating Models Only |
•Turn Master Control to OFF.
•Shut all windows and doors in room.
•Remove any obstructions from inside and outside louvers.
•Close Vent Door (available on some models).
•Inspect filter and clean if dirty.
•Turn Thermostat and Master Controls to coolest settings. Under certain conditions the cooling coils directly behind the filter, may ice up and block the airflow. This is a common occurrence in air conditioners caused when the outside temperature drops below 70°F (21°C) while the humidity remains high. If this happens, simply turn the unit off and allow the ice to melt, then resume normal operation.
•Turn Master Control to OFF.
•Shut all windows and doors in room.
•Remove any obstructions from inside and outside louvers.
•Close Vent.
•Turn Thermostat to Warmer and Master Control to HI HEAT.
Unit Fails to Start
•Turn Master Control to OFF.
•Replug line cord plug into outlet to be sure electrical contact is being made. (If firm contact is not being made, outlet may have to be replaced).
•Turn Master Control to HI FAN. If air circulating fan does not operate, check house circuit breaker (or fuses).
Troubleshooting Guide
| Occurrence | Possible Cause | Solutions |
| Air conditioner will not operate | • Wall plug disconnected. | ✔ Push plug firmly into wall outlet. |
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| • House fuse blown or circuit breaker tripped. | ✔ Replace fuse with time delay type |
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| or reset circuit breaker. |
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| • Power switch in OFF position. | ✔ Turn power switch to ON position. |
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| • Unit accidentally turned off by moving the | ✔ Wait approximately 3 minutes. |
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| thermostat to a higher temperature and then | Listen for the compressor to start. |
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| immediately turned back to a colder position. |
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| • Unit turned off and then on too quickly. | ✔ If air conditioner is turned off, |
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| wait 3 minutes before restarting. |
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| • Thermostat set too low for cooling. | ✔ Adjust thermostat to higher setting for cooling. |
| Air from unit does not | • Selector in FAN position. | ✔ Set selector to COOL position. |
| feel cold enough | • Thermostat set too warm. | ✔ Set thermostat to colder temperature. |
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| • Room temperature below 70°F. | ✔ Cooling may not occur until room |
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| temperature rises above 70°F. |
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| Air conditioner cooling, | • Outdoor temperature below 70°F. | ✔ To defrost the coil, set selector to FAN position. |
| but room is too warm — |
| Then, set thermostat to warmer position. |
| ice forming on cooling coil | • Dirty air filter — air restricted. | ✔ Clean filter. See “Cleaning the Air Filter” section. |
| behind decorative front |
| To defrost, set selector to FAN. |
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| • Thermostat set too cold for nighttime cooling. | ✔ To defrost the coil, set selector to FAN position. |
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| Then, set thermostat to a normal position. |
| Air conditioner cooling, | • Dirty air filter — air restricted. | ✔ Clean air filter. |
| but room too warm — |
| Refer to “Cleaning Air Filter” section. |
| NO ice forming on cooling coil | • Thermostat set too warm. | ✔ Set thermostat to colder setting. |
| behind decorative front | • Fan selector set on LOW. | ✔ Set fan speed selector to HIGH |
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| for maximum cooling. |
| Noise when unit is cooling | • Air movement sound. | ✔ The sound of rushing air is normal. If too loud, |
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| turn selector to lower fan setting. |
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| • Sound of fan hitting | ✔ This is normal when humidity is high. |
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| removal system. | Close doors, windows and registers. |
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| • Window vibration — poor installation. | ✔ Refer to installation instructions — |
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| check with installer. |
| Water dripping inside | • Improper installation. | ✔ Tilt air conditioner slightly to the outside to |
| when unit is cooling |
| allow water drainage. Refer to installation |
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| instructions — check with installer. |
| Water dripping outside | • Unit removing large quantity of moisture | ✔ This is normal during excessively humid days. |
| when unit is cooling | from humid room. |
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