HP CM1015 manual Problem solving process, Problem solving checklist

Page 184

Problem solving process

Use the problem solving checklist to resolve MFP issues.

Problem solving checklist

Follow these steps when trying to solve an MFP problem.

Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

1

Is the power on?

No power due to failed power source,

1. Verify that the MFP is plugged in.

 

When the MFP is

cable, switch, or fuse.

2. Verify that the power cable is

 

 

 

connected to a grounded

 

functional and that the power switch

 

power source, the control

 

is on.

 

panel shows Hewlett-

 

3. Check the power source by

 

Packard with both the

 

 

Ready and Attention lights

 

plugging the MFP directly into the

 

blinking. The control panel

 

wall or into a different outlet.

 

then displays

 

4. Test the outlet or connect another

 

Initializing... then Ready,

 

 

at which time only the

 

device to the outlet to verify that the

 

green light is on.

 

outlet is functioning.

 

 

 

 

2

Does Ready appear in

Control panel shows an error.

See Control-panel messages for a list of

 

the control panel or

 

common messages that can help correct

 

screen?

 

the error.

 

The control panel should

 

If the error persists, contact

 

function without error

 

HP Customer Care. See HP Customer

 

messages.

 

Care or the support flyer that came in the

 

 

 

MFP box.

3Do information pages Control panel displays an error message. See Control-panel messages for a list of

print?

 

common messages that can help correct

Print a Configuration

 

the error.

 

 

Media does not move smoothly through

Clean the paper path.

page.

 

the MFP paper path.

 

 

 

 

 

Poor print quality.

See Print-quality problems.

 

 

If the error persists, contact

 

 

HP Customer Care. See HP Customer

 

 

Care or the support flyer that came in the

 

 

MFP box.

4Does the device copy? Poor copy quality from flatbed.

Place the Configuration page onto the flatbed glass and make a copy. Copies should print without print-quality problems.

1.If the print quality from the internal tests and the copy from the scanner were acceptable, clean the flatbed glass.

2.If, after performing maintenance, the problem persists, see Resolve copy problems

If the problem persists, contact

HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box.

170 Chapter 14 Problem solving

ENWW

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Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Print Software for MacintoshColor Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix a Accessories and supplies information Appendix B Service and supportAppendix C Specifications Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesAccessibility SuppliesExpandability CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionSoftware tips Download the latest printing softwareWhat other software is available? Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Media that can damage the printer Select print mediaMedia to avoid Envelopes Special media for printingLabels Transparencies Glossy paper and photo paperLetterhead or preprinted forms Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menus Use the control-panel menusControl-panel menu map Menu item Sub-menu item DescriptionMenu Item Description Service Paper setup Default paper sizeDefault paper type Cancel jobSelect Cancel job to Cancel job is chosenCleaning mode Cartridge lowTCP/IP configuration USB speed Less paper curlArchive print Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall Windows software via the Program group Uninstall the printing softwareUninstall Windows software using Add or Remove Programs Delete printer drivers from the printers folder Uninstall a Recommended or Custom installationWindows 2000 or Windows XP Software for Macintosh Install printer drivers for Mac OS X V10.3 and later Install Macintosh printing system software for networksMacintosh utility and application support To install the printing system software Click the Installable Options menu Macintosh printer driversSupported printer drivers Open the printer driversUse features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paperPrint on both sides of the paper Set the color optionsTo print multiple pages on one sheet of paper To print on both sides manuallyEnable memory To set the color optionsPrint Color as Gray Manage MFP color options on Macintosh computersAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSPrint job was not sent to the correct MFP Cause Solution Unable to print from a third-party USB card Cause SolutionResolve software problems Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesSetting Description Selecting print media settingsControl print jobs Restore the default printer-driver settings Printer-driver featuresTask Driver Tab Option Print from Windows Printer-driver settingsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor HP ImageREt Media selection OverviewColor options Automatic versus Manual color adjustment Manage color optionsPrint in Grayscale Change color optionsStandard red-green-blue sRGB Edge ControlRGB Color Neutral Grays Match colors Copy Cancel a copy job Basic copy functionsStart a copy job Change the number of copies for the current jobAdjust copy quality Copy paperSet the MFP to make only black and white copies Paper type Supported paper typeAdjust the color balance in copies Adjust the copy quality for the current jobAdjust the default copy quality To adjust color balance settingsSet color balance on a per-job basis Adjust the lighter/darker contrast settingColor balance option Description Reduce or enlarge copies To change the default copy sizeChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Set up pre-configured destinations on the MFP Scan from the device control panelProgram the device Scan To button from the control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterScan from the device and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileScan from a TWAIN-enabled program Scan using TWAIN-compliant and WIA-compliant softwareUse TWAIN-compliant and WIA-compliant software Cancel a scan job Scanner resolution and colorScan a photo Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network View network settings Restore the network defaultsChange network settings Manage the networkNetwork configuration ConfigurationIP configuration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsInternet Protocol IP Transmission Control Protocol TCPUser Datagram Protocol UDP IP addressConfigure IP parameters Dynamic Host Configuration Protocol DhcpSubnets Subnet maskProblem Solving Default gatewayGateways Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Print How do I? System SettingsDevice information Print density settings Description Paper handlingPrint quality Print densityTo remove the system password Set the system passwordTo reset all MFP settings to factory defaults Print Settings Control print jobs PCL5cPostScript Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesLabels TransparenciesGlossy paper and photo paper Letterhead or preprinted formsHeavy paper Scan from the device control panel Copy and Scan How do I?Program the device Scan To button from the control panel Copy and Scan How do I? Enable or disable a memory card Photo How do I? HP Color LaserJet CM1017 MFP onlyPrint photos directly from the memory card Print and scan photos from a proof sheetSave photos to the workstation from a memory card Network How do I? HP Color LaserJet CM1017 MFP only Restore the network defaultsFind the network IP address Maintenance How do I? Set the system passwordChange MFP toner warnings Clean the scanner glassCalibrate the MFP Calibrate the MFP from the front control panel Clean the MFPCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Configuration To print the Configuration page from the control panelInformation pages DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only Usage Fonts pagesTo print a fonts page from the control panel Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logSet up status alerts Set up e-mail alertsAlerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Use the embedded Web server Access the embedded Web server using a network connectionWindows Macintosh Settings tab Information tabNetworking tab Other links found in HP ToolboxFXCheck supply status and order using the control panel Check and order supplies using HP ToolboxFXManage supplies Supplies lifeCheck and order supplies using HP Solution Center Reset the MFP for non-HP suppliesSupplies Storage Guidelines Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP from the front control panel Calibrate the MFPCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving checklist Problem solving processStep Verification step Possible problems Solutions Number Computer? Card?Control-panel messages Control panel message Description Recommended action Fan Error CleaningDevice error Turn off then turn onInstalled Install color cartridgeInstall black cartridge HP suppliesAre disabled Memory is low. Press OK Memory card is unsupportedMemory card slots Memory lowNon-HP color installed Non-HP supplyUse ReadyScanner Error Scanning errorUnknown Memory Card Error Replace supplySolve print problems Print-quality problemsPrint-quality checklist General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Solve print-media problems Media-handling problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Additional problem solving tools Service menuDevice pages and reports HP ToolboxFXClean the paper path To restore the factory-set defaultsTo clean the paper path Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Enable memory Check Dimm installationTo enable memory for Windows Enww Accessories and supplies information Memory SuppliesProduct name Description Part number Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Multifunction peripheral MFP specifications Power requirementsVolt models Rated currentCategory Specifications Sound Power Level Declared Per ISORecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Power consumption Environmental Product Stewardship programProtecting the environment Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCountry/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907
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