HP CM1015 manual Problem Cause Solution

Page 194

 

Problem

 

Cause

Solution

 

 

 

 

 

 

Print is light or faded.

 

The media might not meet

Use media that meets HP specifications.

 

 

 

HP specifications.

 

 

 

 

 

 

 

 

 

One or more print cartridges might be

Replace any low print cartridges.

 

 

 

low. When using non-HP print cartridges,

If none of the print cartridges is low or

 

 

 

no messages appear on the control

 

 

 

panel or in the HP ToolboxFX.

empty, remove the print cartridges one at

 

 

 

 

a time and inspect the toner roller in each

 

 

 

 

to see if the roller is damaged. If so,

 

 

 

 

replace the print cartridge.

 

 

 

 

 

 

 

 

 

Print the Supplies Status page to check

 

 

 

 

the remaining life. See Supplies Status

 

 

 

 

 

 

 

 

page.

 

 

 

 

 

 

Toner specks appear.

 

The media might not meet HP

Use media that meets HP specifications.

 

 

 

specifications.

 

 

 

 

 

 

 

 

 

The paper path might need cleaning.

Clean the paper path. See the

 

 

 

 

HP ToolboxFX online Help.

 

 

 

 

 

 

 

 

 

 

Dropouts appear.

A single sheet of print media might be

Try reprinting the job.

defective.

 

 

 

The moisture content of the paper is

Try different paper, such as high-quality

uneven or the paper has moist spots on

paper that is intended for color laser

its surface.

MFPs.

 

 

The paper lot is flawed. The

Try different paper, such as high-quality

manufacturing processes can cause

paper that is intended for color laser

some areas to reject toner.

MFPs.

Vertical streaks or bands appear on the page.

One or more print cartridges might be low Replace any low print cartridges. or defective. If non-HP print cartridges

are used, no messages appear on the control panel or in the HP ToolboxFX.

180 Chapter 14 Problem solving

ENWW

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Page 193 Page 195
Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Color Software for MacintoshPrint Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix C Specifications Appendix a Accessories and supplies informationAppendix B Service and support Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesExpandability AccessibilitySupplies CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionWhat other software is available? Software tipsDownload the latest printing software Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Media to avoid Select print mediaMedia that can damage the printer Labels Special media for printingEnvelopes Letterhead or preprinted forms TransparenciesGlossy paper and photo paper Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menu map Control-panel menusUse the control-panel menus Menu item Sub-menu item DescriptionMenu Item Description Default paper type ServicePaper setup Default paper size Cancel jobCleaning mode Select Cancel job toCancel job is chosen Cartridge lowArchive print TCP/IP configurationUSB speed Less paper curl Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall Windows software using Add or Remove Programs Uninstall the printing softwareUninstall Windows software via the Program group Windows 2000 or Windows XP Uninstall a Recommended or Custom installationDelete printer drivers from the printers folder Software for Macintosh Macintosh utility and application support Install Macintosh printing system software for networksInstall printer drivers for Mac OS X V10.3 and later To install the printing system software Supported printer drivers Click the Installable Options menuMacintosh printer drivers Open the printer driversPrint a cover Use features in the Macintosh printer driverCreate and use presets in Mac OS Print multiple pages on one sheet of paperTo print multiple pages on one sheet of paper Print on both sides of the paperSet the color options To print on both sides manuallyEnable memory To set the color optionsAdvanced color options for text, graphics, and photographs Manage MFP color options on Macintosh computersPrint Color as Gray HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSResolve software problems Print job was not sent to the correct MFP Cause SolutionUnable to print from a third-party USB card Cause Solution Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesControl print jobs Selecting print media settingsSetting Description Task Driver Tab Option Printer-driver featuresRestore the default printer-driver settings Such as Allow manual duplexing Printer-driver settingsPrint from Windows Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor Color options OverviewHP ImageREt Media selection Print in Grayscale Automatic versus Manual color adjustmentManage color options Change color optionsRGB Color Edge ControlStandard red-green-blue sRGB Neutral Grays Match colors Copy Start a copy job Cancel a copy jobBasic copy functions Change the number of copies for the current jobSet the MFP to make only black and white copies Adjust copy qualityCopy paper Paper type Supported paper typeAdjust the default copy quality Adjust the color balance in copiesAdjust the copy quality for the current job To adjust color balance settingsColor balance option Description Adjust the lighter/darker contrast settingSet color balance on a per-job basis Change copy size for the current job To change the default copy sizeReduce or enlarge copies Copy edge-to-edge originals Copy Scan Scan methods Supported file types Program the device Scan To button from the control panel Set up pre-configured destinations on the MFPScan from the device control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterUse page-by-page scanning Scan from the device and HP Director MacintoshScanning tasks Scan to fileUse TWAIN-compliant and WIA-compliant software Scan using TWAIN-compliant and WIA-compliant softwareScan from a TWAIN-enabled program Scan a photo Cancel a scan jobScanner resolution and color Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Change network settings View network settingsRestore the network defaults Manage the networkIP configuration Network configurationConfiguration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsUser Datagram Protocol UDP Internet Protocol IPTransmission Control Protocol TCP IP addressSubnets Configure IP parametersDynamic Host Configuration Protocol Dhcp Subnet maskGateways Problem SolvingDefault gateway Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Device information System SettingsPrint How do I? Print quality Print density settings DescriptionPaper handling Print densityTo reset all MFP settings to factory defaults Set the system passwordTo remove the system password Print Settings PostScript Control print jobsPCL5c Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesGlossy paper and photo paper LabelsTransparencies Letterhead or preprinted formsHeavy paper Program the device Scan To button from the control panel Copy and Scan How do I?Scan from the device control panel Copy and Scan How do I? Print photos directly from the memory card Enable or disable a memory cardPhoto How do I? HP Color LaserJet CM1017 MFP only Print and scan photos from a proof sheetSave photos to the workstation from a memory card Find the network IP address Restore the network defaultsNetwork How do I? HP Color LaserJet CM1017 MFP only Maintenance How do I? Set the system passwordCalibrate the MFP Clean the scanner glassChange MFP toner warnings Calibrate the MFP from the HP ToolboxFX Clean the MFPCalibrate the MFP from the front control panel Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Information pages ConfigurationTo print the Configuration page from the control panel DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only To print a fonts page from the control panel Fonts pagesUsage Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logAlerts Set up status alertsSet up e-mail alerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Windows Macintosh Access the embedded Web server using a network connectionUse the embedded Web server Settings tab Information tabNetworking tab Other links found in HP ToolboxFXManage supplies Check supply status and order using the control panelCheck and order supplies using HP ToolboxFX Supplies lifeSupplies Storage Guidelines Check and order supplies using HP Solution CenterReset the MFP for non-HP supplies Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP from the HP ToolboxFX Calibrate the MFPCalibrate the MFP from the front control panel Problem solving Step Verification step Possible problems Solutions Number Problem solving processProblem solving checklist Computer? Card?Control-panel messages Control panel message Description Recommended action Device error Fan ErrorCleaning Turn off then turn onInstall black cartridge InstalledInstall color cartridge HP suppliesMemory card slots Are disabled Memory is low. Press OKMemory card is unsupported Memory lowUse Non-HP color installedNon-HP supply ReadyUnknown Memory Card Error Scanner ErrorScanning error Replace supplyPrint-quality checklist Solve print problemsPrint-quality problems General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Print-media guidelines Media-handling problemsSolve print-media problems Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Device pages and reports Additional problem solving toolsService menu HP ToolboxFXTo clean the paper path Clean the paper pathTo restore the factory-set defaults Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation To enable memory for Windows Check Dimm installationEnable memory Enww Accessories and supplies information Product name Description Part number SuppliesMemory Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Volt models Multifunction peripheral MFP specificationsPower requirements Rated currentRecommended1 Operating1 Storage1 Sound Power Level Declared Per ISOCategory Specifications When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Protecting the environment Power consumptionEnvironmental Product Stewardship program Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCanadian DOC statement Country/region-specific safety statementsLaser safety statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907
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