HP CM1015 manual AaBbCc

Page 198

Problem	Cause	Solution

Only black is printing when the document should be printing in color.

Color mode is not selected in the	Select color mode instead of grayscale
program or printer driver.	mode.

The correct printer driver might not be	Select the correct printer driver.
selected in the program.

The MFP might not be correctly	Print a Configuration page. If no color
configured.	appears on the Configuration page,
	contact HP Customer Care. See
	HP Customer Care or the support flyer
	that came in the MFP box.

One or more colors are not printing, or are inaccurate.

Sealing tape might be on the print	Verify that the sealing tape has been
cartridges.	completely removed from the print
	cartridges.

The media might not meet HP	Use a different paper, such as high-
specifications.	quality paper that is intended for color
	laser MFPs.

The MFP might be operating in	Verify that the MFP environment is within
excessively humid conditions.	humidity specifications.

One or more print cartridges might be	Replace any low print cartridges.
low. When using non-HP print cartridges,
no messages appear on the control
panel or in the HP ToolboxFX.

			The control panel is set for override.	Replace low or empty print cartridges.

A color is printing inconsistently after			Another print cartridge might be low.	Remove the print cartridge for the color
loading a new print cartridge.			When using a non-HP print cartridge, it	that is printing inconsistently and reinstall
			might be low or empty but you receive no	it.
	AaBbCc		indication.

			The control panel is set for override.	Replace low or empty print cartridges.
	AaBbCc		The control panel is set for override.	Replace low or empty print cartridges.
	AaBbCc
	AaBbCc
	AaBbCc
	AaBbCc

The colors on the printed page do not match the colors as they appear on the screen.

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

The colors on the computer monitor	Select Screen Match in the Color tab of
might differ from the MFP output.	the printer driver.

If extremely light colors or extremely dark	If possible, avoid using extremely light or
colors on screen are not printing, the	extremely dark colors.
software program might interpret
extremely light colors as white or
extremely dark colors as black.

The media might not meet HP	Use a different paper, such as high-
specifications.	quality paper that is intended for color
	laser MFPs.

184 Chapter 14 Problem solving

ENWW

Image 198

Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Software for Macintosh PrintColor Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix C Specifications Appendix a Accessories and supplies informationAppendix B Service and support Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesExpandability AccessibilitySupplies CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionWhat other software is available? Software tipsDownload the latest printing software Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Select print media Media that can damage the printerMedia to avoid Special media for printing EnvelopesLabels Letterhead or preprinted forms TransparenciesGlossy paper and photo paper Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menu map Control-panel menusUse the control-panel menus Menu item Sub-menu item DescriptionMenu Item Description Default paper type ServicePaper setup Default paper size Cancel jobCleaning mode Select Cancel job toCancel job is chosen Cartridge lowArchive print TCP/IP configurationUSB speed Less paper curl Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall the printing software Uninstall Windows software via the Program groupUninstall Windows software using Add or Remove Programs Uninstall a Recommended or Custom installation Delete printer drivers from the printers folderWindows 2000 or Windows XP Software for Macintosh Install Macintosh printing system software for networks Install printer drivers for Mac OS X V10.3 and laterMacintosh utility and application support To install the printing system software Supported printer drivers Click the Installable Options menuMacintosh printer drivers Open the printer driversPrint a cover Use features in the Macintosh printer driverCreate and use presets in Mac OS Print multiple pages on one sheet of paperTo print multiple pages on one sheet of paper Print on both sides of the paperSet the color options To print on both sides manuallyEnable memory To set the color optionsManage MFP color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSResolve software problems Print job was not sent to the correct MFP Cause SolutionUnable to print from a third-party USB card Cause Solution Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesSelecting print media settings Setting DescriptionControl print jobs Printer-driver features Restore the default printer-driver settingsTask Driver Tab Option Printer-driver settings Print from WindowsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor Overview HP ImageREt Media selectionColor options Print in Grayscale Automatic versus Manual color adjustmentManage color options Change color optionsEdge Control Standard red-green-blue sRGBRGB Color Neutral Grays Match colors Copy Start a copy job Cancel a copy jobBasic copy functions Change the number of copies for the current jobSet the MFP to make only black and white copies Adjust copy qualityCopy paper Paper type Supported paper typeAdjust the default copy quality Adjust the color balance in copiesAdjust the copy quality for the current job To adjust color balance settingsAdjust the lighter/darker contrast setting Set color balance on a per-job basisColor balance option Description To change the default copy size Reduce or enlarge copiesChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Program the device Scan To button from the control panel Set up pre-configured destinations on the MFPScan from the device control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterUse page-by-page scanning Scan from the device and HP Director MacintoshScanning tasks Scan to fileScan using TWAIN-compliant and WIA-compliant software Scan from a TWAIN-enabled programUse TWAIN-compliant and WIA-compliant software Scan a photo Cancel a scan jobScanner resolution and color Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Change network settings View network settingsRestore the network defaults Manage the networkIP configuration Network configurationConfiguration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsUser Datagram Protocol UDP Internet Protocol IPTransmission Control Protocol TCP IP addressSubnets Configure IP parametersDynamic Host Configuration Protocol Dhcp Subnet maskGateways Problem SolvingDefault gateway Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu System Settings Print How do I?Device information Print quality Print density settings DescriptionPaper handling Print densitySet the system password To remove the system passwordTo reset all MFP settings to factory defaults Print Settings PostScript Control print jobsPCL5c Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesGlossy paper and photo paper LabelsTransparencies Letterhead or preprinted formsHeavy paper Copy and Scan How do I? Scan from the device control panelProgram the device Scan To button from the control panel Copy and Scan How do I? Print photos directly from the memory card Enable or disable a memory cardPhoto How do I? HP Color LaserJet CM1017 MFP only Print and scan photos from a proof sheetSave photos to the workstation from a memory card Restore the network defaults Network How do I? HP Color LaserJet CM1017 MFP onlyFind the network IP address Maintenance How do I? Set the system passwordClean the scanner glass Change MFP toner warningsCalibrate the MFP Clean the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Information pages ConfigurationTo print the Configuration page from the control panel DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only Fonts pages UsageTo print a fonts page from the control panel Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logAlerts Set up status alertsSet up e-mail alerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Access the embedded Web server using a network connection Use the embedded Web serverWindows Macintosh Settings tab Information tabNetworking tab Other links found in HP ToolboxFXManage supplies Check supply status and order using the control panelCheck and order supplies using HP ToolboxFX Supplies lifeSupplies Storage Guidelines Check and order supplies using HP Solution CenterReset the MFP for non-HP supplies Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving process Problem solving checklistStep Verification step Possible problems Solutions Number Computer? Card?Control-panel messages Control panel message Description Recommended action Device error Fan ErrorCleaning Turn off then turn onInstall black cartridge InstalledInstall color cartridge HP suppliesMemory card slots Are disabled Memory is low. Press OKMemory card is unsupported Memory lowUse Non-HP color installedNon-HP supply ReadyUnknown Memory Card Error Scanner ErrorScanning error Replace supplyPrint-quality checklist Solve print problemsPrint-quality problems General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Media-handling problems Solve print-media problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Device pages and reports Additional problem solving toolsService menu HP ToolboxFXTo clean the paper path Clean the paper pathTo restore the factory-set defaults Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Check Dimm installation Enable memoryTo enable memory for Windows Enww Accessories and supplies information Supplies MemoryProduct name Description Part number Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Volt models Multifunction peripheral MFP specificationsPower requirements Rated currentSound Power Level Declared Per ISO Category SpecificationsRecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Protecting the environment Power consumptionEnvironmental Product Stewardship program Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCanadian DOC statement Country/region-specific safety statementsLaser safety statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907

Related manuals

Manual 2 pages 8.32 Kb