HP CM1015 manual Clean the paper path, Calibrate the MFP, To restore the factory-set defaults

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To restore the factory-set defaults

1.Press Menu.

2.Press the navigation arrows to select Service, then press OK.

3.Press the navigation arrows to select Restore defaults, then press OK. The MFP automatically restarts.

Clean the paper path

The MFP features a special cleaning mode to clean the paper path.

NOTE If you have access to HP ToolboxFX, HP recommends cleaning the paper path by using HP ToolboxFX.

To clean the paper path

1.Press Menu.

2.Press the navigation arrows to select Service, then press OK.

3.Press the navigation arrows to select Cleaning mode, then press OK.

A page feeds slowly through the MFP. Discard the page when the process is completed.

4.Load plain letter or A4 paper when prompted.

5.Press OK again to confirm and begin the cleaning process.

A page feeds through the MFP slowly. Discard the page when the process is completed.

Calibrate the MFP

Calibrations are performed at regular intervals. For best print quality, a calibration can be performed from the control panel. For more information about calibrating the MFP, see Calibrate the MFP from the front control panel.

ENWW	Additional problem solving tools 203

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Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Trademark Credits Copyright and LicenseTable of contents Print Software for MacintoshColor Scan CopyHow do I? Photo114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix B Service and support Appendix a Accessories and supplies informationAppendix C Specifications Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series configurationsHP Color LaserJet CM1015/CM1017 MFP Series HP Color LaserJet CM1015/CM1017 MFP Series featuresSupplies AccessibilityExpandability Copy1Front view HP Color LaserJet CM1017 MFP shown Walkaround2Back and side view Enww Software and supported operating systems SoftwareSoftware Installation option Description Install softwareDownload the latest printing software Software tipsWhat other software is available? Download driversPrint media Media supported on this MFP Media Type Dimensions1 Weight Capacity2 1Tray specificationsMedia that can damage the printer Select print mediaMedia to avoid Envelopes Special media for printingLabels Glossy paper and photo paper TransparenciesLetterhead or preprinted forms Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Use the control-panel menus Control-panel menusControl-panel menu map Menu item Sub-menu item DescriptionMenu Item Description Paper setup Default paper size ServiceDefault paper type Cancel jobCancel job is chosen Select Cancel job toCleaning mode Cartridge lowUSB speed Less paper curl TCP/IP configurationArchive print Link speedSoftware for Windows User assistance Printer driver recommendationsInstall the PostScript driver using Add Printer Software Description This MFP supports these software componentsOther software Enww Uninstall Windows software via the Program group Uninstall the printing softwareUninstall Windows software using Add or Remove Programs Delete printer drivers from the printers folder Uninstall a Recommended or Custom installationWindows 2000 or Windows XP Software for Macintosh Install printer drivers for Mac OS X V10.3 and later Install Macintosh printing system software for networksMacintosh utility and application support To install the printing system software Macintosh printer drivers Click the Installable Options menuSupported printer drivers Open the printer driversCreate and use presets in Mac OS Use features in the Macintosh printer driverPrint a cover Print multiple pages on one sheet of paperSet the color options Print on both sides of the paperTo print multiple pages on one sheet of paper To print on both sides manuallyTo set the color options Enable memoryPrint Color as Gray Manage MFP color options on Macintosh computersAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve Problems with Mac OS Solve common Macintosh problemsUnable to print from a third-party USB card Cause Solution Print job was not sent to the correct MFP Cause SolutionResolve software problems Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load tray 1 single-sheet feed tray Load traysLoad tray Enww Enww Enww Enww 1Special media printing guidelines Print on special mediaSetting Description Selecting print media settingsControl print jobs Restore the default printer-driver settings Printer-driver featuresTask Driver Tab Option Print from Windows Printer-driver settingsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Considerations when canceling printing Cancel a print jobColor HP ImageREt Media selection OverviewColor options Manage color options Automatic versus Manual color adjustmentPrint in Grayscale Change color optionsStandard red-green-blue sRGB Edge ControlRGB Color Neutral Grays Match colors Copy Basic copy functions Cancel a copy jobStart a copy job Change the number of copies for the current jobCopy paper Adjust copy qualitySet the MFP to make only black and white copies Paper type Supported paper typeAdjust the copy quality for the current job Adjust the color balance in copiesAdjust the default copy quality To adjust color balance settingsSet color balance on a per-job basis Adjust the lighter/darker contrast settingColor balance option Description Reduce or enlarge copies To change the default copy sizeChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Scan from the device control panel Set up pre-configured destinations on the MFPProgram the device Scan To button from the control panel Add folder destinationsDelete destinations To view HP Solution Center Scan by using HP Solution Center WindowsScanning tasks Scan from the device and HP Director MacintoshUse page-by-page scanning Scan to fileScan from a TWAIN-enabled program Scan using TWAIN-compliant and WIA-compliant softwareUse TWAIN-compliant and WIA-compliant software Scanner resolution and color Cancel a scan jobScan a photo Scan edge-to-edge originalsSetting Recommended use Resolution and color guidelinesPhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP To view or rotate photos from the memory card View or rotate photos from the memory cardTo create a slideshow Create a photo slideshow on the graphical display screenEnable or disable a memory card Print photos directly from the memory card Press Proofsheet Print and scan photos from a proof sheetSave photos to the workstation from a memory card Print photos using the Photo Features button Index print Best Photo Fast Print a memory card indexPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Restore the network defaults View network settingsChange network settings Manage the networkConfiguration Network configurationIP configuration Manually configure a static IP addressAutomatic configuration Link speed settingsSupported network protocols Service name DescriptionTransmission Control Protocol TCP Internet Protocol IPUser Datagram Protocol UDP IP addressDynamic Host Configuration Protocol Dhcp Configure IP parametersSubnets Subnet maskDefault gateway Problem SolvingGateways Verify that the MFP is on and onlineAutoip Resolve communication problems with the networkEnww Enww How do I? HP Color LaserJet CM1017 MFP control panel features Control panel and other settings How do I?Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Print How do I? System SettingsDevice information Paper handling Print density settings DescriptionPrint quality Print densityTo remove the system password Set the system passwordTo reset all MFP settings to factory defaults Print Settings PCL5c Control print jobsPostScript Memory card HP Color LaserJet CM1017 MFP onlyPrinter-driver features Selecting print media settingsPrint from Windows Printer-driver settingsEnvelopes Special media for printingTransparencies LabelsGlossy paper and photo paper Letterhead or preprinted formsHeavy paper Scan from the device control panel Copy and Scan How do I?Program the device Scan To button from the control panel Copy and Scan How do I? Photo How do I? HP Color LaserJet CM1017 MFP only Enable or disable a memory cardPrint photos directly from the memory card Print and scan photos from a proof sheetSave photos to the workstation from a memory card Network How do I? HP Color LaserJet CM1017 MFP only Restore the network defaultsFind the network IP address Set the system password Maintenance How do I?Change MFP toner warnings Clean the scanner glassCalibrate the MFP Calibrate the MFP from the front control panel Clean the MFPCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP To print the Configuration page from the control panel ConfigurationInformation pages DemoInformation pages To print the Supplies Status page from the control panel Supplies StatusNetworking page HP Color LaserJet CM1017 MFP only Usage Fonts pagesTo print a fonts page from the control panel Enww To print a menu map Menu mapView HP ToolboxFX HP ToolboxFXEvent log StatusSet up e-mail alerts Set up status alertsAlerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Use the embedded Web server Access the embedded Web server using a network connectionWindows Macintosh Information tab Settings tabOther links found in HP ToolboxFX Networking tabCheck and order supplies using HP ToolboxFX Check supply status and order using the control panelManage supplies Supplies lifeReset the MFP for non-HP supplies Check and order supplies using HP Solution CenterSupplies Storage Guidelines Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the paper path using HP ToolboxFX Clean the MFPOn-going operation Cartridge-out overrideChange the print cartridge Change print cartridgesChange print cartridges Enww Enww Calibrate the MFP from the front control panel Calibrate the MFPCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving checklist Problem solving processStep Verification step Possible problems Solutions Number Card? Computer?Control-panel messages Control panel message Description Recommended action Cleaning Fan ErrorDevice error Turn off then turn onInstall color cartridge InstalledInstall black cartridge HP suppliesMemory card is unsupported Are disabled Memory is low. Press OKMemory card slots Memory lowNon-HP supply Non-HP color installedUse ReadyScanning error Scanner ErrorUnknown Memory Card Error Replace supplyPrint-quality problems Solve print problemsPrint-quality checklist General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact See Load trays Solve issues with printing color documentsAaBbCc Solve print-media problems Media-handling problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Calibrate the MFP Resolve copy problemsMFP Use the table to solve image-scan issues Resolve scanning problemsResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Clear paper jams Where to look for jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Service menu Additional problem solving toolsDevice pages and reports HP ToolboxFXTo restore the factory-set defaults Clean the paper pathTo clean the paper path Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Enable memory Check Dimm installationTo enable memory for Windows Enww Accessories and supplies information Memory SuppliesProduct name Description Part number Paper handling accessories Cable and interface accessoriesUser-replaceable parts Paper and other print mediaLanguage Part number Supplementary DocumentationEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Online troubleshooting toolsHP Care Pack Services and Service Agreements Availability of support and serviceRepack the MFP Repacking the MFPWHO is Returning the EQUIPMENT? Service information formEnww Specifications Power requirements Multifunction peripheral MFP specificationsVolt models Rated currentCategory Specifications Sound Power Level Declared Per ISORecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Environmental Product Stewardship program Power consumptionProtecting the environment Ozone productionReturns Extended warranty Material safety data sheetDeclaration of Conformity Declaration of conformityLaser safety statement Country/region-specific safety statementsCanadian DOC statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementIndex Symbols/NumericsGateways DimmBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907

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