HP CM1015 manual Fan Error, Turn off then turn on, Calibrating, Cleaning, Device error, Press OK

Page 188

Control panel message

Description

Recommended action

 

 

 

57 Fan Error

The device has experienced a problem with

Turn off the power by using the power switch,

Turn off then turn on

its internal fan.

wait at least 30 seconds, then turn on the

 

power and wait for the device to initialize.

 

 

If the error persists, contact HP customer

 

 

support. See HP Customer Care or the

 

 

support flyer that came in the MFP box.

 

 

 

59.xx Error

The device has experienced an internal

Turn off the power by using the power switch,

 

hardware error.

wait at least 30 seconds, and then turn on the

 

 

power and wait for the device to initialize.

 

 

If a surge protector is being used, remove it.

 

 

Plug the device directly into the wall socket.

 

 

Use the power switch to turn the device on.

 

 

If the error persists, contact HP Customer

 

 

Care. See HP Customer Care or the support

 

 

flyer that came in the device box.

 

 

 

79 Error

The device has experienced an internal

Turn off the power by using the power switch,

Turn off then turn on

firmware error.

wait at least 30 seconds, and then turn on the

 

power and wait for the device to initialize.

 

 

If you have recently installed a memory DIMM

 

 

in the device, turn off the device, remove the

 

 

memory DIMM, reinstall the DIMM to verify

 

 

that it is seated properly, and then turn on the

 

 

device.

 

 

Turn off the power by using the power switch

 

 

and if a surge protector is being used, remove

 

 

it. Plug the device directly into the wall socket.

 

 

Use the power switch to turn the device on.

 

 

If the error persists, upgrade the firmware.

 

 

See HP Customer Care or the support flyer

 

 

that came in the device box.

 

 

If the error persists, replace the formatter.

 

 

See HP Customer Care or the support flyer

 

 

that came in the device box.

 

 

 

Calibrating...

The printer is calibrating.

No action is required. This task may take

 

 

several minutes.

 

 

 

Cleaning...

The printer is in cleaning mode.

No action is required. This task may take

 

 

several minutes.

 

 

 

Device error.

An internal error occurred in the device.

Press OK to resume the job. Turn off the

Press [OK].

 

power by using the power switch, wait at least

 

30 seconds, then turn on the power and wait

 

 

for the device to initialize. If these actions do

 

 

not resolve the problem, contact

 

 

HP Customer care. See HP Customer Care

 

 

or the support flyer that came in the MFP box.

 

 

 

Door open

The MFP door is open.

The door must be closed before printing can

 

 

continue.

 

 

 

Engine communication

The device experienced an internal

This is a warning message only. Job output

error

communication error.

might be affected.

 

 

 

 

 

174 Chapter 14 Problem solving

ENWW

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Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Color Software for MacintoshPrint Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix a Accessories and supplies information Appendix B Service and supportAppendix C Specifications Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesAccessibility SuppliesExpandability CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionSoftware tips Download the latest printing softwareWhat other software is available? Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Media to avoid Select print mediaMedia that can damage the printer Labels Special media for printingEnvelopes Transparencies Glossy paper and photo paperLetterhead or preprinted forms Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menus Use the control-panel menusControl-panel menu map Menu item Sub-menu item DescriptionMenu Item Description Service Paper setup Default paper sizeDefault paper type Cancel jobSelect Cancel job to Cancel job is chosenCleaning mode Cartridge lowTCP/IP configuration USB speed Less paper curlArchive print Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall Windows software using Add or Remove Programs Uninstall the printing softwareUninstall Windows software via the Program group Windows 2000 or Windows XP Uninstall a Recommended or Custom installationDelete printer drivers from the printers folder Software for Macintosh Macintosh utility and application support Install Macintosh printing system software for networksInstall printer drivers for Mac OS X V10.3 and later To install the printing system software Click the Installable Options menu Macintosh printer driversSupported printer drivers Open the printer driversUse features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paperPrint on both sides of the paper Set the color optionsTo print multiple pages on one sheet of paper To print on both sides manuallyEnable memory To set the color optionsAdvanced color options for text, graphics, and photographs Manage MFP color options on Macintosh computersPrint Color as Gray HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSPrint job was not sent to the correct MFP Cause Solution Unable to print from a third-party USB card Cause SolutionResolve software problems Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesControl print jobs Selecting print media settingsSetting Description Task Driver Tab Option Printer-driver featuresRestore the default printer-driver settings Such as Allow manual duplexing Printer-driver settingsPrint from Windows Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor Color options OverviewHP ImageREt Media selection Automatic versus Manual color adjustment Manage color optionsPrint in Grayscale Change color optionsRGB Color Edge ControlStandard red-green-blue sRGB Neutral Grays Match colors Copy Cancel a copy job Basic copy functionsStart a copy job Change the number of copies for the current jobAdjust copy quality Copy paperSet the MFP to make only black and white copies Paper type Supported paper typeAdjust the color balance in copies Adjust the copy quality for the current jobAdjust the default copy quality To adjust color balance settingsColor balance option Description Adjust the lighter/darker contrast settingSet color balance on a per-job basis Change copy size for the current job To change the default copy sizeReduce or enlarge copies Copy edge-to-edge originals Copy Scan Scan methods Supported file types Set up pre-configured destinations on the MFP Scan from the device control panelProgram the device Scan To button from the control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterScan from the device and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileUse TWAIN-compliant and WIA-compliant software Scan using TWAIN-compliant and WIA-compliant softwareScan from a TWAIN-enabled program Cancel a scan job Scanner resolution and colorScan a photo Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network View network settings Restore the network defaultsChange network settings Manage the networkNetwork configuration ConfigurationIP configuration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsInternet Protocol IP Transmission Control Protocol TCPUser Datagram Protocol UDP IP addressConfigure IP parameters Dynamic Host Configuration Protocol DhcpSubnets Subnet maskProblem Solving Default gatewayGateways Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Device information System SettingsPrint How do I? Print density settings Description Paper handlingPrint quality Print densityTo reset all MFP settings to factory defaults Set the system passwordTo remove the system password Print Settings Control print jobs PCL5cPostScript Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesLabels TransparenciesGlossy paper and photo paper Letterhead or preprinted formsHeavy paper Program the device Scan To button from the control panel Copy and Scan How do I?Scan from the device control panel Copy and Scan How do I? Enable or disable a memory card Photo How do I? HP Color LaserJet CM1017 MFP onlyPrint photos directly from the memory card Print and scan photos from a proof sheetSave photos to the workstation from a memory card Find the network IP address Restore the network defaultsNetwork How do I? HP Color LaserJet CM1017 MFP only Maintenance How do I? Set the system passwordCalibrate the MFP Clean the scanner glassChange MFP toner warnings Calibrate the MFP from the HP ToolboxFX Clean the MFPCalibrate the MFP from the front control panel Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Configuration To print the Configuration page from the control panelInformation pages DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only To print a fonts page from the control panel Fonts pagesUsage Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logSet up status alerts Set up e-mail alertsAlerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Windows Macintosh Access the embedded Web server using a network connectionUse the embedded Web server Settings tab Information tabNetworking tab Other links found in HP ToolboxFXCheck supply status and order using the control panel Check and order supplies using HP ToolboxFXManage supplies Supplies lifeCheck and order supplies using HP Solution Center Reset the MFP for non-HP suppliesSupplies Storage Guidelines Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP from the HP ToolboxFX Calibrate the MFPCalibrate the MFP from the front control panel Problem solving Step Verification step Possible problems Solutions Number Problem solving processProblem solving checklist Computer? Card?Control-panel messages Control panel message Description Recommended action Fan Error CleaningDevice error Turn off then turn onInstalled Install color cartridgeInstall black cartridge HP suppliesAre disabled Memory is low. Press OK Memory card is unsupportedMemory card slots Memory lowNon-HP color installed Non-HP supplyUse ReadyScanner Error Scanning errorUnknown Memory Card Error Replace supplySolve print problems Print-quality problemsPrint-quality checklist General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Print-media guidelines Media-handling problemsSolve print-media problems Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Additional problem solving tools Service menuDevice pages and reports HP ToolboxFXClean the paper path To restore the factory-set defaultsTo clean the paper path Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation To enable memory for Windows Check Dimm installationEnable memory Enww Accessories and supplies information Product name Description Part number SuppliesMemory Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Multifunction peripheral MFP specifications Power requirementsVolt models Rated currentRecommended1 Operating1 Storage1 Sound Power Level Declared Per ISOCategory Specifications When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Power consumption Environmental Product Stewardship programProtecting the environment Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCountry/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907
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