HP CM1015 manual Availability of support and service, HP Care Pack Services and Service Agreements

Page 237

To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.

For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the MFP.

HP service agreements

Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).

Out-of-Warranty Service: 1-800-633-3600.

Extended Service: Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Or, go to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/ 10467a.

HP ToolboxFX

To check the MFP status and settings and to view problem solving information and online documentation, use the HP ToolboxFX software. You can view the HP ToolboxFX when the MFP is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP ToolboxFX. See Managing and maintaining the multifunction peripheral (MFP).

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP Care Pack™ Services and Service Agreements

HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most MFPs HP offers both in- warranty and post-warranty HP Care Pack Services and Service Agreements.

To identify service and support options for this MFP go to http://www.hpexpress-services.com/10467a and type the MFP model number. In North America, Service Agreement information can be obtained through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). In other countries/regions please contact your country/region specific HP Customer Care Center. See the inbox flyer or go to http://www.hp.com for the HP Customer Care telephone number in your country/region.

ENWW	Availability of support and service 223

Image 237

Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Trademark Credits Copyright and LicenseTable of contents Software for Macintosh PrintColor Scan CopyHow do I? Photo114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix B Service and support Appendix a Accessories and supplies informationAppendix C Specifications Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series configurationsHP Color LaserJet CM1015/CM1017 MFP Series HP Color LaserJet CM1015/CM1017 MFP Series featuresSupplies AccessibilityExpandability Copy1Front view HP Color LaserJet CM1017 MFP shown Walkaround2Back and side view Enww Software and supported operating systems SoftwareSoftware Installation option Description Install softwareDownload the latest printing software Software tipsWhat other software is available? Download driversPrint media Media supported on this MFP Media Type Dimensions1 Weight Capacity2 1Tray specificationsSelect print media Media that can damage the printerMedia to avoid Special media for printing EnvelopesLabels Glossy paper and photo paper TransparenciesLetterhead or preprinted forms Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Use the control-panel menus Control-panel menusControl-panel menu map Menu item Sub-menu item DescriptionMenu Item Description Paper setup Default paper size ServiceDefault paper type Cancel jobCancel job is chosen Select Cancel job toCleaning mode Cartridge lowUSB speed Less paper curl TCP/IP configurationArchive print Link speedSoftware for Windows User assistance Printer driver recommendationsInstall the PostScript driver using Add Printer Software Description This MFP supports these software componentsOther software Enww Uninstall the printing software Uninstall Windows software via the Program groupUninstall Windows software using Add or Remove Programs Uninstall a Recommended or Custom installation Delete printer drivers from the printers folderWindows 2000 or Windows XP Software for Macintosh Install Macintosh printing system software for networks Install printer drivers for Mac OS X V10.3 and laterMacintosh utility and application support To install the printing system software Macintosh printer drivers Click the Installable Options menuSupported printer drivers Open the printer driversCreate and use presets in Mac OS Use features in the Macintosh printer driverPrint a cover Print multiple pages on one sheet of paperSet the color options Print on both sides of the paperTo print multiple pages on one sheet of paper To print on both sides manuallyTo set the color options Enable memoryManage MFP color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve Problems with Mac OS Solve common Macintosh problemsUnable to print from a third-party USB card Cause Solution Print job was not sent to the correct MFP Cause SolutionResolve software problems Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load tray 1 single-sheet feed tray Load traysLoad tray Enww Enww Enww Enww 1Special media printing guidelines Print on special mediaSelecting print media settings Setting DescriptionControl print jobs Printer-driver features Restore the default printer-driver settingsTask Driver Tab Option Printer-driver settings Print from WindowsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Considerations when canceling printing Cancel a print jobColor Overview HP ImageREt Media selectionColor options Manage color options Automatic versus Manual color adjustmentPrint in Grayscale Change color optionsEdge Control Standard red-green-blue sRGBRGB Color Neutral Grays Match colors Copy Basic copy functions Cancel a copy jobStart a copy job Change the number of copies for the current jobCopy paper Adjust copy qualitySet the MFP to make only black and white copies Paper type Supported paper typeAdjust the copy quality for the current job Adjust the color balance in copiesAdjust the default copy quality To adjust color balance settingsAdjust the lighter/darker contrast setting Set color balance on a per-job basisColor balance option Description To change the default copy size Reduce or enlarge copiesChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Scan from the device control panel Set up pre-configured destinations on the MFPProgram the device Scan To button from the control panel Add folder destinationsDelete destinations To view HP Solution Center Scan by using HP Solution Center WindowsScanning tasks Scan from the device and HP Director MacintoshUse page-by-page scanning Scan to fileScan using TWAIN-compliant and WIA-compliant software Scan from a TWAIN-enabled programUse TWAIN-compliant and WIA-compliant software Scanner resolution and color Cancel a scan jobScan a photo Scan edge-to-edge originalsSetting Recommended use Resolution and color guidelinesPhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP To view or rotate photos from the memory card View or rotate photos from the memory cardTo create a slideshow Create a photo slideshow on the graphical display screenEnable or disable a memory card Print photos directly from the memory card Press Proofsheet Print and scan photos from a proof sheetSave photos to the workstation from a memory card Print photos using the Photo Features button Index print Best Photo Fast Print a memory card indexPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Restore the network defaults View network settingsChange network settings Manage the networkConfiguration Network configurationIP configuration Manually configure a static IP addressAutomatic configuration Link speed settingsSupported network protocols Service name DescriptionTransmission Control Protocol TCP Internet Protocol IPUser Datagram Protocol UDP IP addressDynamic Host Configuration Protocol Dhcp Configure IP parametersSubnets Subnet maskDefault gateway Problem SolvingGateways Verify that the MFP is on and onlineAutoip Resolve communication problems with the networkEnww Enww How do I? HP Color LaserJet CM1017 MFP control panel features Control panel and other settings How do I?Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu System Settings Print How do I?Device information Paper handling Print density settings DescriptionPrint quality Print densitySet the system password To remove the system passwordTo reset all MFP settings to factory defaults Print Settings PCL5c Control print jobsPostScript Memory card HP Color LaserJet CM1017 MFP onlyPrinter-driver features Selecting print media settingsPrint from Windows Printer-driver settingsEnvelopes Special media for printingTransparencies LabelsGlossy paper and photo paper Letterhead or preprinted formsHeavy paper Copy and Scan How do I? Scan from the device control panelProgram the device Scan To button from the control panel Copy and Scan How do I? Photo How do I? HP Color LaserJet CM1017 MFP only Enable or disable a memory cardPrint photos directly from the memory card Print and scan photos from a proof sheetSave photos to the workstation from a memory card Restore the network defaults Network How do I? HP Color LaserJet CM1017 MFP onlyFind the network IP address Set the system password Maintenance How do I?Clean the scanner glass Change MFP toner warningsCalibrate the MFP Clean the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP To print the Configuration page from the control panel ConfigurationInformation pages DemoInformation pages To print the Supplies Status page from the control panel Supplies StatusNetworking page HP Color LaserJet CM1017 MFP only Fonts pages UsageTo print a fonts page from the control panel Enww To print a menu map Menu mapView HP ToolboxFX HP ToolboxFXEvent log StatusSet up e-mail alerts Set up status alertsAlerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Access the embedded Web server using a network connection Use the embedded Web serverWindows Macintosh Information tab Settings tabOther links found in HP ToolboxFX Networking tabCheck and order supplies using HP ToolboxFX Check supply status and order using the control panelManage supplies Supplies lifeReset the MFP for non-HP supplies Check and order supplies using HP Solution CenterSupplies Storage Guidelines Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the paper path using HP ToolboxFX Clean the MFPOn-going operation Cartridge-out overrideChange the print cartridge Change print cartridgesChange print cartridges Enww Enww Calibrate the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving process Problem solving checklistStep Verification step Possible problems Solutions Number Card? Computer?Control-panel messages Control panel message Description Recommended action Cleaning Fan ErrorDevice error Turn off then turn onInstall color cartridge InstalledInstall black cartridge HP suppliesMemory card is unsupported Are disabled Memory is low. Press OKMemory card slots Memory lowNon-HP supply Non-HP color installedUse ReadyScanning error Scanner ErrorUnknown Memory Card Error Replace supplyPrint-quality problems Solve print problemsPrint-quality checklist General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact See Load trays Solve issues with printing color documentsAaBbCc Media-handling problems Solve print-media problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Calibrate the MFP Resolve copy problemsMFP Use the table to solve image-scan issues Resolve scanning problemsResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Clear paper jams Where to look for jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Service menu Additional problem solving toolsDevice pages and reports HP ToolboxFXTo restore the factory-set defaults Clean the paper pathTo clean the paper path Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Check Dimm installation Enable memoryTo enable memory for Windows Enww Accessories and supplies information Supplies MemoryProduct name Description Part number Paper handling accessories Cable and interface accessoriesUser-replaceable parts Paper and other print mediaLanguage Part number Supplementary DocumentationEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Online troubleshooting toolsHP Care Pack Services and Service Agreements Availability of support and serviceRepack the MFP Repacking the MFPWHO is Returning the EQUIPMENT? Service information formEnww Specifications Power requirements Multifunction peripheral MFP specificationsVolt models Rated currentSound Power Level Declared Per ISO Category SpecificationsRecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Environmental Product Stewardship program Power consumptionProtecting the environment Ozone productionReturns Extended warranty Material safety data sheetDeclaration of Conformity Declaration of conformityLaser safety statement Country/region-specific safety statementsCanadian DOC statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementIndex Symbols/NumericsGateways DimmBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907

Related manuals

Manual 2 pages 8.32 Kb