HP CM1015 Additional problem solving tools, Device pages and reports, HP ToolboxFX, Service menu

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Additional problem solving tools

The section describes the tools that can help solve problems with the MFP.

Device pages and reports

This section describes the pages and reports that help diagnose and solve MFP problems.

Demo page

To verify that the MFP is functioning properly, print a Demo page. For more information about the Demo page, see Demo page.

Configuration page

The Configuration page lists the current settings and properties of the MFP. Use this page to check for color plane registration and cartridge half tones. It is possible to print a Configuration page from the MFP or HP ToolboxFX.

For more information about the Configuration page, see Configuration page.

Supplies Status page

The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. Print a Supplies Status page from the MFP or HP ToolboxFX.

For more information about the Supplies Status page, see Supplies Status page.

HP ToolboxFX

HP ToolboxFX is a software application used for problem solving tasks.

View HP ToolboxFX

Open HP ToolboxFX in one of these ways:

●On the Windows desktop, double-click the HP ToolboxFX system tray icon or program group entry.

●On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help.

Service menu

Use the control-panel Service menu to troubleshoot MFP problems.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults.

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Contents HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Software for Macintosh PrintColor Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix a Accessories and supplies information Appendix B Service and supportAppendix C Specifications Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesAccessibility SuppliesExpandability CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionSoftware tips Download the latest printing softwareWhat other software is available? Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Select print media Media that can damage the printerMedia to avoid Special media for printing EnvelopesLabels Transparencies Glossy paper and photo paperLetterhead or preprinted forms Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menus Use the control-panel menusControl-panel menu map Menu item Sub-menu item DescriptionMenu Item Description Service Paper setup Default paper sizeDefault paper type Cancel jobSelect Cancel job to Cancel job is chosenCleaning mode Cartridge lowTCP/IP configuration USB speed Less paper curlArchive print Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall the printing software Uninstall Windows software via the Program groupUninstall Windows software using Add or Remove Programs Uninstall a Recommended or Custom installation Delete printer drivers from the printers folderWindows 2000 or Windows XP Software for Macintosh Install Macintosh printing system software for networks Install printer drivers for Mac OS X V10.3 and laterMacintosh utility and application support To install the printing system software Click the Installable Options menu Macintosh printer driversSupported printer drivers Open the printer driversUse features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paperPrint on both sides of the paper Set the color optionsTo print multiple pages on one sheet of paper To print on both sides manuallyEnable memory To set the color optionsManage MFP color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSPrint job was not sent to the correct MFP Cause Solution Unable to print from a third-party USB card Cause SolutionResolve software problems Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesSelecting print media settings Setting DescriptionControl print jobs Printer-driver features Restore the default printer-driver settingsTask Driver Tab Option Printer-driver settings Print from WindowsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor Overview HP ImageREt Media selectionColor options Automatic versus Manual color adjustment Manage color optionsPrint in Grayscale Change color optionsEdge Control Standard red-green-blue sRGBRGB Color Neutral Grays Match colors Copy Cancel a copy job Basic copy functionsStart a copy job Change the number of copies for the current jobAdjust copy quality Copy paperSet the MFP to make only black and white copies Paper type Supported paper typeAdjust the color balance in copies Adjust the copy quality for the current jobAdjust the default copy quality To adjust color balance settingsAdjust the lighter/darker contrast setting Set color balance on a per-job basisColor balance option Description To change the default copy size Reduce or enlarge copiesChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Set up pre-configured destinations on the MFP Scan from the device control panelProgram the device Scan To button from the control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterScan from the device and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to fileScan using TWAIN-compliant and WIA-compliant software Scan from a TWAIN-enabled programUse TWAIN-compliant and WIA-compliant software Cancel a scan job Scanner resolution and colorScan a photo Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network View network settings Restore the network defaultsChange network settings Manage the networkNetwork configuration ConfigurationIP configuration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsInternet Protocol IP Transmission Control Protocol TCPUser Datagram Protocol UDP IP addressConfigure IP parameters Dynamic Host Configuration Protocol DhcpSubnets Subnet maskProblem Solving Default gatewayGateways Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu System Settings Print How do I?Device information Print density settings Description Paper handlingPrint quality Print densitySet the system password To remove the system passwordTo reset all MFP settings to factory defaults Print Settings Control print jobs PCL5cPostScript Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesLabels TransparenciesGlossy paper and photo paper Letterhead or preprinted formsHeavy paper Copy and Scan How do I? Scan from the device control panelProgram the device Scan To button from the control panel Copy and Scan How do I? Enable or disable a memory card Photo How do I? HP Color LaserJet CM1017 MFP onlyPrint photos directly from the memory card Print and scan photos from a proof sheetSave photos to the workstation from a memory card Restore the network defaults Network How do I? HP Color LaserJet CM1017 MFP onlyFind the network IP address Maintenance How do I? Set the system passwordClean the scanner glass Change MFP toner warningsCalibrate the MFP Clean the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Configuration To print the Configuration page from the control panelInformation pages DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only Fonts pages UsageTo print a fonts page from the control panel Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logSet up status alerts Set up e-mail alertsAlerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Access the embedded Web server using a network connection Use the embedded Web serverWindows Macintosh Settings tab Information tabNetworking tab Other links found in HP ToolboxFXCheck supply status and order using the control panel Check and order supplies using HP ToolboxFXManage supplies Supplies lifeCheck and order supplies using HP Solution Center Reset the MFP for non-HP suppliesSupplies Storage Guidelines Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving process Problem solving checklistStep Verification step Possible problems Solutions Number Computer? Card?Control-panel messages Control panel message Description Recommended action Fan Error CleaningDevice error Turn off then turn onInstalled Install color cartridgeInstall black cartridge HP suppliesAre disabled Memory is low. Press OK Memory card is unsupportedMemory card slots Memory lowNon-HP color installed Non-HP supplyUse ReadyScanner Error Scanning errorUnknown Memory Card Error Replace supplySolve print problems Print-quality problemsPrint-quality checklist General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Media-handling problems Solve print-media problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Additional problem solving tools Service menuDevice pages and reports HP ToolboxFXClean the paper path To restore the factory-set defaultsTo clean the paper path Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Check Dimm installation Enable memoryTo enable memory for Windows Enww Accessories and supplies information Supplies MemoryProduct name Description Part number Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Multifunction peripheral MFP specifications Power requirementsVolt models Rated currentSound Power Level Declared Per ISO Category SpecificationsRecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Power consumption Environmental Product Stewardship programProtecting the environment Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCountry/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907

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