HP CM1015 manual Or from a faulty paper lot

Problem Cause Solution

Poor print quality or toner adhesion	The paper is too moist, too rough, too
	heavy or too smooth, or it is embossed
	or from a faulty paper lot.

Verify that the appropriate media type was selected in the printer driver.

Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content.

Dropouts, jamming, or curl	The paper has been stored incorrectly.	Store paper flat in its moisture-proof
		wrapping.
	The paper has variability from one side	Turn the paper over.
	to the other.
Excessive curl	The paper is too moist, has the wrong	Verify that the appropriate media type
	grain direction, or is of short-grain	was selected in the printer driver.
	construction.	Try printing on media from a new or
		different package.
		Use long-grain paper.
	The paper varies from side-to-side.	Turn the paper over.
Jamming, damage to MFP	The paper has cutouts or perforations.	Use paper that is free of cutouts or
		perforations.
Problems with feeding	The paper has ragged edges.	Use high-quality paper that is made for
		color laser printers.
	The paper varies from side-to-side.	Turn the paper over.
	The paper is too moist, too rough, too	Try another kind of paper, between 100
	heavy or too smooth, has the wrong grain	and 250 Sheffield, 4 to 6% moisture
	direction, or is of short-grain construction	content.
	or it is embossed or from a faulty paper
		Use long-grain paper.
	lot.
Print is skewed (crooked)	The media guides might be incorrectly	Remove all media from the input tray,
	adjusted.	straighten the stack, then load the media
		in the input tray again. Adjust the media
		guides to the width and length of the
		media being used and try printing again.
More than one sheet feeds at one time.	The media tray might be overloaded.	Remove some of the media from the tray.
		See Load trays.
	The media might be wrinkled, folded, or	Verify that the media is not wrinkled,
	damaged.	folded, or damaged. Try printing on
		media from a new or different package.

186 Chapter 14 Problem solving ENWW