Problem | Cause | Solution |
|
|
|
Pages did not print. | The MFP might not be pulling media | See |
| correctly. |
|
|
|
|
| The media is jamming in the MFP. | Clear the jam. |
|
|
|
| The USB cable might be defective or | ● Disconnect the USB cable at both |
| incorrectly connected. | ends and reconnect it. |
|
| ● Try printing a job that has printed in |
|
| the past. |
|
| ● Try using a different USB cable. |
Other devices are running on the computer.
The device might not share a USB port. When there is an external hard drive or network switchbox connected to the same port as the MFP, the other device might be interfering. To connect and use the MFP, disconnect the other device or use two USB ports on the computer.
188 Chapter 14 Problem solving | ENWW |