HP L411A Inkjet CN551A#B1H manual Solve a problem, HP support, Obtain electronic support

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4 Solve a problem

This section contains the following topics:

•HP support

•Troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Advanced ink cartridge maintenance

•Solve paper-feed problems

•Troubleshoot installation issues

•Understand the printer information pages

•Clear jams

•Control panel lights reference

HP support

If you have a problem, follow these steps

1.Check the documentation that came with the printer.

2.Visit the HP online support Web site at www.hp.com/go/customercare. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP printer

•Valuable troubleshooting information for common problems

•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one

For more information, see Obtain electronic support.

3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/go/ customercare. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an email message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for HP software updates.

Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Work with ink cartridges Solve a problemTechnical information HP supplies and accessories Printer management tools Set up the printer for Bluetooth communicationPage Get started AccessibilityEco Auto-Off Manage powerSleep mode Understand the printer partsBack and side view Front viewControl Panel Printing supplies areaBottom view Select print media Finding the printer model numberRecommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load media Tips for selecting and using mediaHP Photo Value Packs To load envelopes Load standard-size mediaLoad envelopes To load mediaLoad custom-size media Load cards and photo paperTo load cards and photo paper Battery safety Install and use the batteryImportant notes Charge and use the battery Understand the batteryTo install the battery To remove the battery To connect a PictBridge-compatible camera Connect a memory device or cameraPrint from mobile phones To connect a storage deviceMaintain the printer Clean the printerTurn off the printer Chapter Get started Print documents PrintPrint documents Windows Print brochures Mac OS Print brochuresPrint documents Mac OS Print brochures WindowsQualityNormal or Best Print on envelopesPrint on envelopes Windows Print on envelopes Mac OSPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special and custom-size paper Print on special or custom-size paper Mac OSPrint borderless documents Windows Print borderless documentsPrint borderless documents Mac OS QualityBest or Maximum dpi Print on both sides duplexingTo perform duplexing Windows To perform duplexing Mac OSChapter Information about ink cartridges Work with ink cartridgesHandle the ink cartridges Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Align the ink cartridges Ink cartridge maintenancePrint with a single ink cartridge Store printing suppliesTo clean ink cartridges automatically Clean the ink cartridgesCalibrate color Toolbox Windows Control panelHP Utility Mac OS Obtain electronic support Solve a problemIf you have a problem, follow these steps HP supportBefore you call HP support by phonePhone support period Telephone support numbers XHPERXUJUDQDLV Solve printing problems Troubleshooting tips and resourcesAfter the phone support period All printer lights are on or flashing Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer takes a long time to print Printer does not accept ink cartridgeSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Check the page-orientation settingGeneral tips Check the rollers in the printer Meaningless characters printCheck the paper quality Check the type of media loaded in the printerCheck the document file Check the print settingsCheck the ink service module Ink is smearingOutput is faded or dull colored Ink is not filling the text or graphics completelyWrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up correctly Check the graphics placementStreaks or lines in printouts Clean the ink cartridge contacts Advanced ink cartridge maintenanceTo clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Replace the ink service module Solve paper-feed problemsMedia is not supported for the printer Troubleshoot installation issues Check the computer system Software installation suggestionsVerify installation preliminaries Check the hardware connectionsUnderstand the printer information pages Problems setting up Bluetooth wireless communicationPrint printer information pages from the software Print printer information pages from the control panelClear a jam in the printer Clear jamsTo clear a jam Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Processor and memory specifications Printer specificationsPhysical specifications Printer features and capacitiesMobile phone printing information Memory device specificationsUnderstand specifications for supported media Media specificationsOther media Guidelines for two-sided duplex printing Set minimum marginsMedia Left Right Top Bottom Margin Electrical requirements Print resolutionAcoustic emission specification Operating environmentRegulatory model number Regulatory informationVcci Class B compliance statement for users in Japan FCC statementExposure to radio frequency radiation Noise emission statement for GermanyEuropean Union Regulatory Notice Aviso aos usuários no BrasilFrance Products with wireless LAN devicesDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery information Power consumptionRoHS notices China only Toxic and hazardous substance table HP Officejet 100 L411 Mobile Printer Third-party licensesLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media To connect the printer using Bluetooth communication Mac OS Set up the printer for Bluetooth communicationSet up a Bluetooth wireless connection Set Bluetooth security for the printerTo reset to factory default settings Use a passkey to authenticate Bluetooth devicesHP Utility Mac OS Uninstall and reinstall the HP softwarePrinter management tools Toolbox WindowsTo uninstall from a Windows computer, method Double-clickHewlett-Packard To uninstall from a Macintosh computer, methodAppendix D Printer management tools How do I? Appendix E How do I? Printer Disconnected Errors WindowsInk Alert Cartridge Problem Paper Mismatch Solution 2 Turn the printer off and onSolution 3 Clean the electrical contacts Solution 4 Replace the ink cartridgePrinter Offline Cartridge cradle cannot movePaper Jam Printer is out of paperDocument failed to print Ink service module is almost fullReplace the ink service module immediately Printer battery lowAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika