HP Inkjet CN551A#201 manual Advanced ink cartridge maintenance, Clean the ink cartridge contacts

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Chapter 4

Check the ink cartridges

•Clean the ink cartridges. For more information, see Clean the ink cartridges.

•Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see Align the ink cartridges.

•Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories.

Advanced ink cartridge maintenance

This section contains the following topics:

•Clean the ink cartridge contacts

•Clean the area around the ink nozzles

•Replace the ink service module

Clean the ink cartridge contacts

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge.

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

To clean the ink cartridge contacts

1.Turn on the device and open the front access cover. The print carriage moves to the center of the printer.

2.Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

3.Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

4.Inspect the ink cartridge contacts for ink and debris buildup.

5.Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.

6.Hold the ink cartridge by its sides.

54 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Get started AccessibilityEco Understand the printer parts Manage powerSleep mode Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Select print media Finding the printer model numberRecommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load media Tips for selecting and using mediaHP Photo Value Packs To load media Load standard-size mediaLoad envelopes To load envelopesLoad custom-size media Load cards and photo paperTo load cards and photo paper Battery safety Install and use the batteryImportant notes Charge and use the battery Understand the batteryTo install the battery To remove the battery To connect a storage device Connect a memory device or cameraPrint from mobile phones To connect a PictBridge-compatible cameraMaintain the printer Clean the printerTurn off the printer Chapter Get started Print documents PrintPrint documents Windows Print brochures Windows Print brochuresPrint documents Mac OS Print brochures Mac OSPrint on envelopes Mac OS Print on envelopesPrint on envelopes Windows QualityNormal or BestPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint on special and custom-size paper Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows Print borderless documentsPrint borderless documents Mac OS To perform duplexing Mac OS Print on both sides duplexingTo perform duplexing Windows QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesHandle the ink cartridges Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Ink cartridge maintenancePrint with a single ink cartridge Align the ink cartridgesTo clean ink cartridges automatically Clean the ink cartridgesCalibrate color Toolbox Windows Control panelHP Utility Mac OS HP support Solve a problemIf you have a problem, follow these steps Obtain electronic supportBefore you call HP support by phonePhone support period Telephone support numbers XHPERXUJUDQDLV Solve printing problems Troubleshooting tips and resourcesAfter the phone support period All printer lights are on or flashing Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Check the page-orientation settingGeneral tips Check the type of media loaded in the printer Meaningless characters printCheck the paper quality Check the rollers in the printerInk is smearing Check the print settingsCheck the ink service module Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredWrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up correctly Check the graphics placementStreaks or lines in printouts Clean the ink cartridge contacts Advanced ink cartridge maintenanceTo clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Replace the ink service module Solve paper-feed problemsMedia is not supported for the printer Troubleshoot installation issues Check the hardware connections Software installation suggestionsVerify installation preliminaries Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareClear a jam in the printer Clear jamsTo clear a jam Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Guidelines for two-sided duplex printing Set minimum marginsMedia Left Right Top Bottom Margin Operating environment Print resolutionAcoustic emission specification Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support Order printing supplies online HP supplies and accessoriesAccessories SuppliesHP media Set Bluetooth security for the printer Set up the printer for Bluetooth communicationSet up a Bluetooth wireless connection To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsToolbox Windows Uninstall and reinstall the HP softwarePrinter management tools HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Printer Disconnected Errors WindowsInk Alert Cartridge Problem Solution 4 Replace the ink cartridge Solution 2 Turn the printer off and onSolution 3 Clean the electrical contacts Paper MismatchPrinter is out of paper Cartridge cradle cannot movePaper Jam Printer OfflinePrinter battery low Ink service module is almost fullReplace the ink service module immediately Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika