HP L411A Inkjet CN551A#B1H manual Troubleshooting tips and resources, Solve printing problems

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After the phone support period

After the phone support period, help is available from HP at an additional cost. Help might also be available at the HP online support Web site: www.hp.com/go/ customercare. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Make sure the printer is in the ready state. If lights are on or blinking, see Control panel lights reference.

•Power cord and other cables are working, and are firmly connected to the printer. Make sure the cable is connected firmly to a functioning alternating current (AC) power outlet, and the printer is turned on. For voltage requirements, see Electrical requirements.

•Media is loaded correctly in the tray and is not jammed in the printer.

•Ink cartridges are installed correctly in their correct slots. Press the latch to make sure it is seated flat on the cartridge. Ensure you have removed the protective tape from each ink cartridge.

•All covers are closed.

•All packing tapes and materials are removed.

•The printer can print a self-test diagnostic page. For more information, see Understand the printer information pages.

•The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in Print & Fax. See the computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

•Any necessary software is installed in the host device if using a Bluetooth connection. Make sure the Bluetooth settings are correct. For more information, see Set up the printer for Bluetooth communication.

Some problems can be resolved by resetting the printer.

Solve printing problems

This section contains the following topics:

•The printer shuts down unexpectedly

•All printer lights are on or flashing

•The printer is not responding (nothing prints)

•Printer does not accept ink cartridge

Solve printing problems

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Work with ink cartridges Solve a problemTechnical information HP supplies and accessories Printer management tools Set up the printer for Bluetooth communicationPage Eco AccessibilityGet started Auto-Off Manage powerSleep mode Understand the printer partsBack and side view Front viewControl Panel Printing supplies areaBottom view Recommended papers for printing and copying Finding the printer model numberSelect print media HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad media To load envelopes Load standard-size mediaLoad envelopes To load mediaTo load cards and photo paper Load cards and photo paperLoad custom-size media Important notes Install and use the batteryBattery safety To install the battery Understand the batteryCharge and use the battery To remove the battery To connect a PictBridge-compatible camera Connect a memory device or cameraPrint from mobile phones To connect a storage deviceTurn off the printer Clean the printerMaintain the printer Chapter Get started Print documents Windows PrintPrint documents Print brochures Mac OS Print brochuresPrint documents Mac OS Print brochures WindowsQualityNormal or Best Print on envelopesPrint on envelopes Windows Print on envelopes Mac OSPrint photos on photo paper Mac OS Print photosPrint photos on photo paper Windows Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint on special and custom-size paper Print on special or custom-size paper Mac OSPrint borderless documents Mac OS Print borderless documentsPrint borderless documents Windows QualityBest or Maximum dpi Print on both sides duplexingTo perform duplexing Windows To perform duplexing Mac OSChapter Information about ink cartridges Work with ink cartridgesRelated topics Check the estimated ink levelsHandle the ink cartridges Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Align the ink cartridges Ink cartridge maintenancePrint with a single ink cartridge Store printing suppliesCalibrate color Clean the ink cartridgesTo clean ink cartridges automatically HP Utility Mac OS Control panelToolbox Windows Obtain electronic support Solve a problemIf you have a problem, follow these steps HP support Phone support period HP support by phone Before you call Telephone support numbers XHPERXUJ UDQDLV After the phone support period Troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAll printer lights are on or flashing Printer takes a long time to print Printer does not accept ink cartridgeSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong General tips Check the page-orientation settingPoor print quality and unexpected printouts Check the rollers in the printer Meaningless characters printCheck the paper quality Check the type of media loaded in the printerCheck the document file Check the print settingsCheck the ink service module Ink is smearingOutput is faded or dull colored Ink is not filling the text or graphics completelyPrintout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Streaks or lines in printouts Check the graphics placementColors do not line up correctly To clean the ink cartridge contacts Advanced ink cartridge maintenanceClean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Media is not supported for the printer Solve paper-feed problemsReplace the ink service module Troubleshoot installation issues Check the computer system Software installation suggestionsVerify installation preliminaries Check the hardware connectionsUnderstand the printer information pages Problems setting up Bluetooth wireless communicationPrint printer information pages from the software Print printer information pages from the control panelTo clear a jam Clear jamsClear a jam in the printer Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Technical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Processor and memory specifications Printer specificationsPhysical specifications Printer features and capacitiesMobile phone printing information Memory device specificationsUnderstand specifications for supported media Media specificationsOther media Media Left Right Top Bottom Margin Set minimum marginsGuidelines for two-sided duplex printing Electrical requirements Print resolutionAcoustic emission specification Operating environmentRegulatory model number Regulatory informationVcci Class B compliance statement for users in Japan FCC statementExposure to radio frequency radiation Noise emission statement for GermanyEuropean Union Regulatory Notice Aviso aos usuários no BrasilFrance Products with wireless LAN devicesDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery information Power consumptionRoHS notices China only Toxic and hazardous substance table HP Officejet 100 L411 Mobile Printer Third-party licensesLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media To connect the printer using Bluetooth communication Mac OS Set up the printer for Bluetooth communicationSet up a Bluetooth wireless connection Set Bluetooth security for the printerTo reset to factory default settings Use a passkey to authenticate Bluetooth devicesHP Utility Mac OS Uninstall and reinstall the HP softwarePrinter management tools Toolbox WindowsTo uninstall from a Windows computer, method Double-clickHewlett-Packard To uninstall from a Macintosh computer, methodAppendix D Printer management tools How do I? Appendix E How do I? Ink Alert Errors WindowsPrinter Disconnected Cartridge Problem Paper Mismatch Solution 2 Turn the printer off and onSolution 3 Clean the electrical contacts Solution 4 Replace the ink cartridgePrinter Offline Cartridge cradle cannot movePaper Jam Printer is out of paperDocument failed to print Ink service module is almost fullReplace the ink service module immediately Printer battery lowAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika
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