HP Inkjet CN551A#201 manual HP support by phone, Before you call, Phone support period

Chapter 4

You can also obtain support from the HP software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools or HP Utility (Mac OS X).

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates might apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/go/customercare.

During the warranty period, you can obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process.

The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/go/customercare.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Before you call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (for more information, see Finding the printer model number)

•Serial number (located on the back or bottom of the printer)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to the computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP All- in-One was moved, etc.)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

40 Solve a problem