HP Inkjet CN551A#201 manual HP support by phone, Before you call, Phone support period

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Chapter 4

You can also obtain support from the HP software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools or HP Utility (Mac OS X).

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates might apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/go/customercare.

During the warranty period, you can obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process.

The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/go/customercare.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Before you call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (for more information, see Finding the printer model number)

•Serial number (located on the back or bottom of the printer)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to the computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP All- in-One was moved, etc.)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

40 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Eco AccessibilityGet started Manage power Sleep modeUnderstand the printer parts Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Recommended papers for printing and copying Finding the printer model numberSelect print media HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad media Load standard-size media Load envelopesTo load media To load envelopesTo load cards and photo paper Load cards and photo paperLoad custom-size media Important notes Install and use the batteryBattery safety To install the battery Understand the batteryCharge and use the battery To remove the battery Connect a memory device or camera Print from mobile phonesTo connect a storage device To connect a PictBridge-compatible cameraTurn off the printer Clean the printerMaintain the printer Chapter Get started Print documents Windows PrintPrint documents Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS QualityNormal or BestPrint photos on photo paper Mac OS Print photosPrint photos on photo paper Windows Set up custom sizes Mac OS Print on special and custom-size paperPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS Print borderless documentsPrint borderless documents Windows Print on both sides duplexing To perform duplexing WindowsTo perform duplexing Mac OS QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesRelated topics Check the estimated ink levelsHandle the ink cartridges Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Ink cartridge maintenance Print with a single ink cartridgeStore printing supplies Align the ink cartridges Calibrate color Clean the ink cartridges To clean ink cartridges automatically HP Utility Mac OS Control panelToolbox Windows Solve a problem If you have a problem, follow these stepsHP support Obtain electronic supportPhone support period HP support by phoneBefore you call Telephone support numbers XHPERXUJUDQDLV After the phone support period Troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAll printer lights are on or flashing Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong General tips Check the page-orientation settingPoor print quality and unexpected printouts Meaningless characters print Check the paper qualityCheck the type of media loaded in the printer Check the rollers in the printerCheck the print settings Check the ink service moduleInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredPrintout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Streaks or lines in printouts Check the graphics placementColors do not line up correctly To clean the ink cartridge contacts Advanced ink cartridge maintenanceClean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Media is not supported for the printer Solve paper-feed problemsReplace the ink service module Troubleshoot installation issues Software installation suggestions Verify installation preliminariesCheck the hardware connections Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareTo clear a jam Clear jamsClear a jam in the printer Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Media Left Right Top Bottom Margin Set minimum marginsGuidelines for two-sided duplex printing Print resolution Acoustic emission specificationOperating environment Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support HP supplies and accessories AccessoriesOrder printing supplies online SuppliesHP media Set up the printer for Bluetooth communication Set up a Bluetooth wireless connectionSet Bluetooth security for the printer To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsUninstall and reinstall the HP software Printer management toolsToolbox Windows HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Ink Alert Errors WindowsPrinter Disconnected Cartridge Problem Solution 2 Turn the printer off and on Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper JamPrinter is out of paper Printer OfflineInk service module is almost full Replace the ink service module immediatelyPrinter battery low Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika