HP Inkjet CN551A#201, L411A Inkjet CN551A#B1H manual Understand the printer information pages

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Chapter 4

Problems setting up Bluetooth wireless communication

If you have problems printing using a Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see Set up the printer for Bluetooth communication.

Windows

▲Check the Bluetooth wireless settings. For more information, see Set up the printer for Bluetooth communication.

Mac OS X

▲Delete and re-add the printer in Print & Fax.

Check the Bluetooth settings

•Check the Bluetooth settings. For more information, see Set up the printer for Bluetooth communication.

•To configure Bluetooth settings or monitor printer status (such as ink levels) using the Toolbox (Windows), you must connect the printer to the computer with a USB cable.

Check the Bluetooth wireless signal

Wireless communication can be interrupted or unavailable if there is signal interference, distance or signal strength problems, or if the printer is not ready .

•Make sure the printer is within range of the Bluetooth sending device. Bluetooth printing allows wireless printing up to 10 meters (30 feet).

•If a document doesn't print, there could be signal interruption. If a message appears on the computer explaining that there is a signal problem, cancel the print job and then resend it from the computer.

Understand the printer information pages

The printer information pages contain detailed printer information, including firmware version number, serial number, service ID, print cartridge information, default page settings, and printer media settings.

The Bluetooth configuration page contains Bluetooth connectivity information.

NOTE: The printer must not be processing any print jobs while you print the configuration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages before calling.

60 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Get started AccessibilityEco Manage power Sleep modeUnderstand the printer parts Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Select print media Finding the printer model numberRecommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load media Tips for selecting and using mediaHP Photo Value Packs Load standard-size media Load envelopesTo load media To load envelopesLoad custom-size media Load cards and photo paperTo load cards and photo paper Battery safety Install and use the batteryImportant notes Charge and use the battery Understand the batteryTo install the battery To remove the battery Connect a memory device or camera Print from mobile phonesTo connect a storage device To connect a PictBridge-compatible cameraMaintain the printer Clean the printerTurn off the printer Chapter Get started Print documents PrintPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS QualityNormal or BestPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Set up custom sizes Mac OS Print on special and custom-size paperPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print on both sides duplexing To perform duplexing WindowsTo perform duplexing Mac OS QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesHandle the ink cartridges Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Ink cartridge maintenance Print with a single ink cartridgeStore printing supplies Align the ink cartridgesTo clean ink cartridges automatically Clean the ink cartridgesCalibrate color Toolbox Windows Control panelHP Utility Mac OS Solve a problem If you have a problem, follow these stepsHP support Obtain electronic supportBefore you call HP support by phonePhone support period Telephone support numbers XHPERXUJUDQDLV Solve printing problems Troubleshooting tips and resourcesAfter the phone support period All printer lights are on or flashing Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Check the page-orientation settingGeneral tips Meaningless characters print Check the paper qualityCheck the type of media loaded in the printer Check the rollers in the printerCheck the print settings Check the ink service moduleInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredWrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up correctly Check the graphics placementStreaks or lines in printouts Clean the ink cartridge contacts Advanced ink cartridge maintenanceTo clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Replace the ink service module Solve paper-feed problemsMedia is not supported for the printer Troubleshoot installation issues Software installation suggestions Verify installation preliminariesCheck the hardware connections Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareClear a jam in the printer Clear jamsTo clear a jam Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Guidelines for two-sided duplex printing Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Acoustic emission specificationOperating environment Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support HP supplies and accessories AccessoriesOrder printing supplies online SuppliesHP media Set up the printer for Bluetooth communication Set up a Bluetooth wireless connectionSet Bluetooth security for the printer To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsUninstall and reinstall the HP software Printer management toolsToolbox Windows HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Printer Disconnected Errors WindowsInk Alert Cartridge Problem Solution 2 Turn the printer off and on Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper JamPrinter is out of paper Printer OfflineInk service module is almost full Replace the ink service module immediatelyPrinter battery low Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika