HP Inkjet CN551A#201 manual Printer shuts down unexpectedly, All printer lights are on or flashing

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Chapter 4

•Printer takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

•Make sure the power cord is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.

•If you are using the battery, make sure it is installed correctly.

All printer lights are on or flashing

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), remove the battery, wait about 20 seconds, reconnect the cables and battery, and then press any control panel button. If the problem persists, visit the HP Web site (www.hp.com/go/ customercare) for the latest troubleshooting information, or printer fixes and updates.

The printer is not responding (nothing prints)

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See the operating system help for information on opening the print queue and canceling print jobs.

Check the printer setup

For more information, see Troubleshooting tips and resources.

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on the computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. For more information, see Uninstall and reinstall the HP software.

Check the cable connections

Make sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily

44 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Accessibility Get startedEco Manage power Sleep modeUnderstand the printer parts Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Finding the printer model number Select print mediaRecommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper Tips for selecting and using media Load mediaHP Photo Value Packs Load standard-size media Load envelopesTo load media To load envelopesLoad cards and photo paper Load custom-size mediaTo load cards and photo paper Install and use the battery Battery safetyImportant notes Understand the battery Charge and use the batteryTo install the battery To remove the battery Connect a memory device or camera Print from mobile phonesTo connect a storage device To connect a PictBridge-compatible cameraClean the printer Maintain the printerTurn off the printer Chapter Get started Print Print documentsPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS QualityNormal or BestPrint photos Print photos on photo paper WindowsPrint photos on photo paper Mac OS Set up custom sizes Mac OS Print on special and custom-size paperPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Print borderless documents WindowsPrint borderless documents Mac OS Print on both sides duplexing To perform duplexing WindowsTo perform duplexing Mac OS QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesCheck the estimated ink levels Handle the ink cartridgesRelated topics Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Ink cartridge maintenance Print with a single ink cartridgeStore printing supplies Align the ink cartridgesClean the ink cartridges To clean ink cartridges automaticallyCalibrate color Control panel Toolbox WindowsHP Utility Mac OS Solve a problem If you have a problem, follow these stepsHP support Obtain electronic supportHP support by phone Before you callPhone support period Telephone support numbers XHPERXUJUDQDLV Troubleshooting tips and resources Solve printing problemsAfter the phone support period Printer shuts down unexpectedly All printer lights are on or flashingPrinter is not responding nothing prints Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Check the page-orientation setting Poor print quality and unexpected printoutsGeneral tips Meaningless characters print Check the paper qualityCheck the type of media loaded in the printer Check the rollers in the printerCheck the print settings Check the ink service moduleInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Check the graphics placement Colors do not line up correctlyStreaks or lines in printouts Advanced ink cartridge maintenance Clean the ink cartridge contactsTo clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Solve paper-feed problems Replace the ink service moduleMedia is not supported for the printer Troubleshoot installation issues Software installation suggestions Verify installation preliminariesCheck the hardware connections Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareClear jams Clear a jam in the printerTo clear a jam Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Set minimum margins Guidelines for two-sided duplex printingMedia Left Right Top Bottom Margin Print resolution Acoustic emission specificationOperating environment Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support HP supplies and accessories AccessoriesOrder printing supplies online SuppliesHP media Set up the printer for Bluetooth communication Set up a Bluetooth wireless connectionSet Bluetooth security for the printer To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsUninstall and reinstall the HP software Printer management toolsToolbox Windows HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Errors Windows Printer DisconnectedInk Alert Cartridge Problem Solution 2 Turn the printer off and on Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper JamPrinter is out of paper Printer OfflineInk service module is almost full Replace the ink service module immediatelyPrinter battery low Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika