HP Inkjet CN551A#201 manual Poor print quality and unexpected printouts, General tips

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Chapter 4

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the print driver. For more information, see Print.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem might be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Poor print quality and unexpected printouts

This section covers the following topics:

•General tips

•Meaningless characters print

•Ink is smearing

•Ink is not filling the text or graphics completely

•Output is faded or dull colored

•Colors are printing as black and white

•Wrong colors are printing

•Printout shows bleeding colors

•Colors do not line up correctly

•Streaks or lines in printouts

General tips

Check the ink cartridges

•Check to make sure that both cartridges are installed and functioning correctly.

•Ink cartridges might need to be cleaned. See Clean the ink cartridges.

•Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the ink cartridges.

•Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see Align the ink cartridges.

•Dropping or subjecting the ink cartridges to impact might cause temporary print quality problems. To resolve this problem, leave the ink cartridge in the printer for 2 to 24 hours.

48 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Get started AccessibilityEco Manage power Sleep modeUnderstand the printer parts Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Select print media Finding the printer model numberRecommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper Load media Tips for selecting and using mediaHP Photo Value Packs Load standard-size media Load envelopesTo load media To load envelopesLoad custom-size media Load cards and photo paperTo load cards and photo paper Battery safety Install and use the batteryImportant notes Charge and use the battery Understand the batteryTo install the battery To remove the battery Connect a memory device or camera Print from mobile phonesTo connect a storage device To connect a PictBridge-compatible cameraMaintain the printer Clean the printerTurn off the printer Chapter Get started Print documents PrintPrint documents Windows Print brochures Print documents Mac OSPrint brochures Windows Print brochures Mac OSPrint on envelopes Print on envelopes WindowsPrint on envelopes Mac OS QualityNormal or BestPrint photos on photo paper Windows Print photosPrint photos on photo paper Mac OS Set up custom sizes Mac OS Print on special and custom-size paperPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows Print borderless documentsPrint borderless documents Mac OS Print on both sides duplexing To perform duplexing WindowsTo perform duplexing Mac OS QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesHandle the ink cartridges Check the estimated ink levelsRelated topics Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Ink cartridge maintenance Print with a single ink cartridgeStore printing supplies Align the ink cartridgesTo clean ink cartridges automatically Clean the ink cartridgesCalibrate color Toolbox Windows Control panelHP Utility Mac OS Solve a problem If you have a problem, follow these stepsHP support Obtain electronic supportBefore you call HP support by phonePhone support period Telephone support numbers XHPERXUJUDQDLV Solve printing problems Troubleshooting tips and resourcesAfter the phone support period All printer lights are on or flashing Printer shuts down unexpectedlyPrinter is not responding nothing prints Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Check the page-orientation settingGeneral tips Meaningless characters print Check the paper qualityCheck the type of media loaded in the printer Check the rollers in the printerCheck the print settings Check the ink service moduleInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredWrong colors are printing Colors are printing as black and whitePrintout shows bleeding colors Colors do not line up correctly Check the graphics placementStreaks or lines in printouts Clean the ink cartridge contacts Advanced ink cartridge maintenanceTo clean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Replace the ink service module Solve paper-feed problemsMedia is not supported for the printer Troubleshoot installation issues Software installation suggestions Verify installation preliminariesCheck the hardware connections Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareClear a jam in the printer Clear jamsTo clear a jam Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Guidelines for two-sided duplex printing Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Acoustic emission specificationOperating environment Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support HP supplies and accessories AccessoriesOrder printing supplies online SuppliesHP media Set up the printer for Bluetooth communication Set up a Bluetooth wireless connectionSet Bluetooth security for the printer To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsUninstall and reinstall the HP software Printer management toolsToolbox Windows HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Printer Disconnected Errors WindowsInk Alert Cartridge Problem Solution 2 Turn the printer off and on Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper MismatchCartridge cradle cannot move Paper JamPrinter is out of paper Printer OfflineInk service module is almost full Replace the ink service module immediatelyPrinter battery low Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika