HP Inkjet CN551A#201 Blank or partial page printed, Something on the page is missing or incorrect

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Chapter 4

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up Bluetooth wireless communication.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see Clean the ink cartridges.

Check the media settings

•Make sure you select the correct print quality settings in the print driver for the media loaded in the trays.

•Make sure the page settings in the print driver match the page size of media loaded in the tray.

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up Bluetooth wireless communication.

More than one page feeds through the printer

For more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the ink cartridges

•Check to make sure that both cartridges are installed and functioning correctly.

•Ink cartridges might be very low on ink. For more information, see Clean the ink cartridges.

•Ink cartridges might be very low on ink. Replace any low cartridges. For more information, see Replace the ink cartridges.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the print driver. Open the printer Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

46 Solve a problem

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Contents Officejet HP Officejet 100 L411 Mobile Printer Page Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Solve a problem Work with ink cartridgesTechnical information HP supplies and accessories Set up the printer for Bluetooth communication Printer management toolsPage Eco AccessibilityGet started Understand the printer parts Manage powerSleep mode Auto-OffFront view Back and side viewPrinting supplies area Control PanelBottom view Recommended papers for printing and copying Finding the printer model numberSelect print media HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using mediaLoad media To load media Load standard-size mediaLoad envelopes To load envelopesTo load cards and photo paper Load cards and photo paperLoad custom-size media Important notes Install and use the batteryBattery safety To install the battery Understand the batteryCharge and use the battery To remove the battery To connect a storage device Connect a memory device or cameraPrint from mobile phones To connect a PictBridge-compatible cameraTurn off the printer Clean the printerMaintain the printer Chapter Get started Print documents Windows PrintPrint documents Print brochures Windows Print brochuresPrint documents Mac OS Print brochures Mac OSPrint on envelopes Mac OS Print on envelopesPrint on envelopes Windows QualityNormal or BestPrint photos on photo paper Mac OS Print photosPrint photos on photo paper Windows Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint on special and custom-size paper Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Mac OS Print borderless documentsPrint borderless documents Windows To perform duplexing Mac OS Print on both sides duplexingTo perform duplexing Windows QualityBest or Maximum dpiChapter Work with ink cartridges Information about ink cartridgesRelated topics Check the estimated ink levelsHandle the ink cartridges Replace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Ink cartridge maintenancePrint with a single ink cartridge Align the ink cartridgesCalibrate color Clean the ink cartridgesTo clean ink cartridges automatically HP Utility Mac OS Control panelToolbox Windows HP support Solve a problemIf you have a problem, follow these steps Obtain electronic supportPhone support period HP support by phoneBefore you call Telephone support numbers XHPERXUJUDQDLV After the phone support period Troubleshooting tips and resourcesSolve printing problems Printer is not responding nothing prints Printer shuts down unexpectedlyAll printer lights are on or flashing Printer does not accept ink cartridge Printer takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong General tips Check the page-orientation settingPoor print quality and unexpected printouts Check the type of media loaded in the printer Meaningless characters printCheck the paper quality Check the rollers in the printerInk is smearing Check the print settingsCheck the ink service module Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredPrintout shows bleeding colors Colors are printing as black and whiteWrong colors are printing Streaks or lines in printouts Check the graphics placementColors do not line up correctly To clean the ink cartridge contacts Advanced ink cartridge maintenanceClean the ink cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Media is not supported for the printer Solve paper-feed problemsReplace the ink service module Troubleshoot installation issues Check the hardware connections Software installation suggestionsVerify installation preliminaries Check the computer systemProblems setting up Bluetooth wireless communication Understand the printer information pagesPrint printer information pages from the control panel Print printer information pages from the softwareTo clear a jam Clear jamsClear a jam in the printer Tips for avoiding jams Control panel lights reference Resume Chapter Button. If this does not work, try turning TIP When the ink service module is full Warranty information Technical informationHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications Processor and memory specificationsMemory device specifications Mobile phone printing informationMedia specifications Understand specifications for supported mediaOther media Media Left Right Top Bottom Margin Set minimum marginsGuidelines for two-sided duplex printing Operating environment Print resolutionAcoustic emission specification Electrical requirementsRegulatory information Regulatory model numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Exposure to radio frequency radiationAviso aos usuários no Brasil European Union Regulatory NoticeProducts with wireless LAN devices FranceDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Battery informationRoHS notices China only Toxic and hazardous substance table Third-party licenses HP Officejet 100 L411 Mobile PrinterLibtiff Tiff Library Rev 5.0 Lempel-Ziv & Welch Compression Support Order printing supplies online HP supplies and accessoriesAccessories SuppliesHP media Set Bluetooth security for the printer Set up the printer for Bluetooth communicationSet up a Bluetooth wireless connection To connect the printer using Bluetooth communication Mac OSUse a passkey to authenticate Bluetooth devices To reset to factory default settingsToolbox Windows Uninstall and reinstall the HP softwarePrinter management tools HP Utility Mac OSTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Double-clickHewlett-PackardAppendix D Printer management tools How do I? Appendix E How do I? Ink Alert Errors WindowsPrinter Disconnected Cartridge Problem Solution 4 Replace the ink cartridge Solution 2 Turn the printer off and onSolution 3 Clean the electrical contacts Paper MismatchPrinter is out of paper Cartridge cradle cannot movePaper Jam Printer OfflinePrinter battery low Ink service module is almost fullReplace the ink service module immediately Document failed to printAppendix F Errors Windows Index Page Page 110 Page Podręcznik użytkownika