HP 930c manual Run, Software

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4Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem?		Possible cause		To solve the problem…

The software did not install		• There may be a conflict with		1 Uninstall your printer software.
correctly.		your virus protection		For Windows 95, 98, or NT 4.0
		program.		a Make sure the printer software CD is
		OR			inserted into the CD-ROM drive.
		• There may be a conflict with		b Select Start					Run.
		• There may be a conflict with		b Select Start					Run.
		another software program.		c	Click Browse, then go to the CD icon.
		OR		d Click Open, then click OK.
		• Your printer software didn’t		e When the opening screen for the
		install properly.			software installation appears, select
					Remove HP DeskJet 930C Series
					software.
				If you are running Windows 3.1x:
				a In the Program Manager,
					select File			Run.
					select File			Run.

b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK.

c When the opening screen for the printer software installation screen appears, select Remove HP DeskJet 930C Series software.

2 Close any virus protection programs that are active. To close (exit) the program, choose either Step a or b:

a Right-click on the virus protection program icon and select Disable.

b Click the X in the upper right corner of the program’s operating window.

3 Exit all of your software programs. (See 2b above.)

4 Reinstall the printer software. See the “Install Printer Software” step on the Quick Start Poster or see page 49 in this User’s Guide.

If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47.

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Contents 930C Series English Acknowledgments Table of Contents Page Thank You For Buying an HP DeskJet Printer Special Features of Your HP DeskJet PrinterIii Finding More Information GuidePrinting Basics Buttons and LightsPaper Trays Fold-Up TrayTray Fold-Up tray in up positionOUT Tray Printer Maintenance TipsSingle envelope and small media slot OUT Tray Flap down How to Print Finding the HP Printer Properties Dialog BoxPrinter Setup From your software program, try thisClick File Print Or try thisSetup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxFeatures Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChoosePrinter Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab…Getting the Right Paper Printing on Different Types of Paper and MediaX 11 in. or A4 Photo Paper OUT Tray Flap down Paper width guidePaper Type Choose HP Photo Paper Orientation Choose appropriate orientationPaper Size Choose appropriate card size For best results use HP Photo PaperStack of envelopes Paper from the in trayPaper Type Choose Plain Paper Print Quality Choose Normal Greeting Cards LabelsHP print settings to choose Guidelines to remember For best results use HP Greeting Card PaperIron-on Transfers PostersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersPoster Printing Check this box and choose size 2x2, 3x3, or Transparencies Legal 8.5 x 14 in. PaperPaper Type Choose transparency type Paper Size Choose Legal 8.5 x 14Banners Print the bannerPaper Type Choose HP Banner Paper or Plain Paper Manual Two-Sided Printing Book Binding Tablet Binding Begin printingPaper Type Choose appropriate type Beyond the Basics Print Cartridge Status Light flashes when one Problem with color print CartridgeYellow indicator arrow Print Cartridge StatusExisting print cartridge PrinterConsider replacing the color Low on inkTo replace a print cartridge Replacing Print CartridgesCartridge Cradle latch Remove the protective vinyl tape Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanCradle wall Manually Cleaning the Print Cartridge CradlePrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Run SoftwareControl Panel Click the Device Manager tabPower may be off or there Make sure the power is on Printer Insert the Rear Access DoorAre secure Tray Tray correctlyWhy won’t it print? Open Setup Tab on Than minimum systemRequirements Requirements on Longer processing timesFlashing Be reset Power button to turn the printer offBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media DownPrograms 930C SeriesType Or Paper SizePaper Size HP Customer Care User Forums HP Customer Care by EmailHttp//support.hp.com.tw/psd Customer Care EmailPrinter Software HP Customer Care by Phone Philippines 65 272 Poland PortugalRussia 7095 923 50 Singapore 65 272 Spain SwedenSetup Instructions Using a Parallel CableWindows 95, 98, and NT WindowsInstall USB software. a Click Next Using a USB Cable Requires WindowsInstall printer software. a Click Next Specifications DimensionsLanguage codes Regulatory Notices Legal InformationHewlett-Packard Company Limited Warranty Statement HP Year 2000 WarrantyBanners ordering A-7printing 3, 20-21problems Color resolutionInk cartridges cleaning 30-31damage from refilling 32 Light Dpi 6Maintenance Print cartridges 25 printer Borders Normal mode 6Paper types, selecting Parallel cable setup 49 parts Replacement 27 status 25 status light 1 storing 29 usingPrinter Accessories iii, A-6buttons Problems Banner printingColor Windows 3.1x A-1Services Setting up printer iii settings, see print settings setupResume button Resume light Single envelope slot 3 sizeAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of grayWindows 3.1x HP DeskJet 930C Toolbox How Do I?Minimum Printing Margins System RequirementsSupplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Part Number Language Quick StartAvailability of special media varies by country Paper and Other MediaPaper Type/Description Part Number Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AEnvironmental Statement Reduction and EliminationRecycling Energy Consumption