HP 930c HP Customer Care User Forums, HP Customer Care by Email, Http//support.hp.com.tw/psd

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Getting Help When Things Go Wrong

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HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care Online is a great place to go for answers to questions about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es

Simplified Chinese:

http://www.hp.com.cn/go/support

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to HP Customer Care User Forums and HP

Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

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Contents 930C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer Thank You For Buying an HP DeskJet PrinterIii Guide Finding More InformationButtons and Lights Printing BasicsFold-Up tray in up position Paper TraysFold-Up Tray TrayPrinter Maintenance Tips OUT TraySingle envelope and small media slot OUT Tray Flap down Finding the HP Printer Properties Dialog Box How to PrintOr try this Printer SetupFrom your software program, try this Click File PrintPrinter Properties Dialog Box Setup TabSelect the appropriate page settings Cancel -Cancels your changes and closes the dialog boxCheck here to print multiple pages per sheet. Choose Features TabAdvanced Tab Check here to choose a Two-Sided printing methodLevel tab… Printer Services TabHP DeskJet Toolbox For Windows 95, 98, and Windows NTPrinting on Different Types of Paper and Media Getting the Right PaperOUT Tray Flap down Paper width guide X 11 in. or A4 Photo PaperFor best results use HP Photo Paper Paper Type Choose HP Photo PaperOrientation Choose appropriate orientation Paper Size Choose appropriate card sizePaper from the in tray Stack of envelopesPaper Type Choose Plain Paper Print Quality Choose Normal Labels Greeting CardsFor best results use HP Greeting Card Paper HP print settings to choose Guidelines to rememberPosters Iron-on TransfersPaper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate sizePoster Printing Check this box and choose size 2x2, 3x3, or Legal 8.5 x 14 in. Paper TransparenciesPaper Size Choose Legal 8.5 x 14 Paper Type Choose transparency typePrint the banner BannersPaper Type Choose HP Banner Paper or Plain Paper Begin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type Beyond the Basics Print Cartridge Status Print Cartridge Status Light flashes when oneProblem with color print Cartridge Yellow indicator arrowLow on ink Existing print cartridgePrinter Consider replacing the colorReplacing Print Cartridges To replace a print cartridgeCartridge Cradle latch Remove the protective vinyl tape Storing Print Cartridges If You See Ink Streaks Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsNozzle plate Clean Manually Cleaning the Print CartridgesManually Cleaning the Print Cartridge Cradle Cradle wallPrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Software RunClick the Device Manager tab Control PanelTray Tray correctly Power may be off or there Make sure the power is on PrinterInsert the Rear Access Door Are secureWhy won’t it print? Open Longer processing times Setup Tab onThan minimum system Requirements Requirements onClose the top cover Light is flashing Flashing Be resetPower button to turn the printer off Be patient Flashing DataLeft Poster Printing on Wrong side of the media Down Make sure that you are using mediaRather than using plain paper Media Intended for HP DeskJet printers930C Series ProgramsOr Paper Size TypePaper Size Customer Care Email HP Customer Care User ForumsHP Customer Care by Email Http//support.hp.com.tw/psdPrinter Software HP Customer Care by Phone Sweden Philippines 65 272 PolandPortugal Russia 7095 923 50 Singapore 65 272 SpainWindows Setup InstructionsUsing a Parallel Cable Windows 95, 98, and NTUsing a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Dimensions SpecificationsLanguage codes Legal Information Regulatory NoticesHewlett-Packard Company HP Year 2000 Warranty Limited Warranty StatementDpi 6 Banners ordering A-7printing 3, 20-21problemsColor resolution Ink cartridges cleaning 30-31damage from refilling 32 LightReplacement 27 status 25 status light 1 storing 29 using Maintenance Print cartridges 25 printerBorders Normal mode 6 Paper types, selecting Parallel cable setup 49 partsWindows 3.1x A-1 Printer Accessories iii, A-6buttonsProblems Banner printing ColorSingle envelope slot 3 size ServicesSetting up printer iii settings, see print settings setup Resume button Resume lightPrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabCheck here to print in shades of gray Windows 3.1x Services TabUse the Services tab to perform routine printer maintenance Windows 3.1x Color TabHow Do I? Windows 3.1x HP DeskJet 930C ToolboxSystem Requirements Minimum Printing MarginsPart Number Language Quick Start Supplies and AccessoriesPrinter Quick Start Posters and User’s Guides Part Name Part NumberPaper and Other Media Availability of special media varies by countryPaper Type/Description Part Number Ordering Information Palo Alto, CA 94304, U.S.A BasicwegLAS ROZAS, Madrid Sweden Venezuela 58 2 239-4244/4133Energy Consumption Environmental StatementReduction and Elimination Recycling