HP 930c manual HP Customer Care by Phone

Page 53

Getting Help When Things Go Wrong

4

HP Customer Care by Phone

Within 90 days from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply. Before placing a call for help, please make sure that:

1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

2You have checked HP Customer Care Online (see page 45) for product help.

3If you cannot solve your problem using the above, then call an HP service technician while you’re in front of your computer and printer. Before you call, be sure you have the following information:

•Your printer’s serial number (the label is on the printer’s bottom).

_______________________________

•Your printer’s model number (the label is on the front of the printer).

_______________________________

•The model of the computer.

_______________________________

•The version of the printer software and software program (if applicable). To find your printer software version, go to the

HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_______________________________

Then we can help you with your questions immediately!

See the list below for your region’s HP Customer Care Center phone number:

Africa/Middle East

41 22/780 41 11

Argentina

(541) 778-8380

Australia

+61 3 8877 8000

Austria

43 (0) 660 6386

Belgium (Dutch)

32 (0)2 62688 06

Belgium (French)

32 (0)2 62688 07

Brazil 55 11

011 829-6612

Canada

(905) 206-4663

Chile

800 36 0999

China

8610-65645959

Czech Republic

42 (2) 471 7321

Denmark

45 (0) 39 294099

Finland

358 (9) 2034 7288

France

33 (0) 143623434

Germany

49 (0) 180 532 6222

Greece

30 1 689 64 11

Hong Kong

(800) 96 7729

Hungary

36 (1) 252 4505

India

91 11 682 60 35

Indonesia

6221 350 3408

Ireland

353 (0) 1662 5525

Israel

972-9-9524848

Italy

39 (0) 2 264 10350

Japan, Osaka

81 6 6838 1155

Japan, Tokyo

81 3 3335-8333

Korea

02 3270 0700

Malaysia

03 2952566

Mexico D.F.

258 9922

Mexico, Guadalajara

01 800 472 6684

Middle East/Africa

41 22/780 41 11

Netherlands

31 (0) 20 606 8751

New Zealand

(09) 356-6640

Norway

47 (0) 22 116299

47

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Contents 930C Series English Acknowledgments Table of Contents Page Iii Special Features of Your HP DeskJet PrinterThank You For Buying an HP DeskJet Printer Guide Finding More InformationButtons and Lights Printing BasicsFold-Up Tray Paper TraysTray Fold-Up tray in up positionSingle envelope and small media slot OUT Tray Flap down Printer Maintenance TipsOUT Tray Finding the HP Printer Properties Dialog Box How to PrintFrom your software program, try this Printer SetupClick File Print Or try thisSelect the appropriate page settings Setup TabCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxAdvanced Tab Features TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChooseHP DeskJet Toolbox Printer Services TabFor Windows 95, 98, and Windows NT Level tab…Printing on Different Types of Paper and Media Getting the Right PaperOUT Tray Flap down Paper width guide X 11 in. or A4 Photo PaperOrientation Choose appropriate orientation Paper Type Choose HP Photo PaperPaper Size Choose appropriate card size For best results use HP Photo PaperPaper from the in tray Stack of envelopesPaper Type Choose Plain Paper Print Quality Choose Normal Labels Greeting CardsFor best results use HP Greeting Card Paper HP print settings to choose Guidelines to rememberPosters Iron-on TransfersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Iron-On T-Shirt TransfersPaper Size Choose appropriate size Legal 8.5 x 14 in. Paper TransparenciesPaper Size Choose Legal 8.5 x 14 Paper Type Choose transparency typePrint the banner BannersPaper Type Choose HP Banner Paper or Plain Paper Begin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type Beyond the Basics Problem with color print Cartridge Print Cartridge Status Light flashes when oneYellow indicator arrow Print Cartridge StatusPrinter Existing print cartridgeConsider replacing the color Low on inkCartridge Cradle latch Replacing Print CartridgesTo replace a print cartridge Remove the protective vinyl tape Storing Print Cartridges When Do You Need to Clean? Cleaning Print CartridgesIf You See Missing Lines or Dots If You See Ink StreaksNozzle plate Clean Manually Cleaning the Print CartridgesPrint a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Software RunClick the Device Manager tab Control PanelInsert the Rear Access Door Power may be off or there Make sure the power is on PrinterAre secure Tray Tray correctlyWhy won’t it print? Open Than minimum system Setup Tab onRequirements Requirements on Longer processing timesPower button to turn the printer off Flashing Be resetBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Rather than using plain paper Make sure that you are using mediaMedia Intended for HP DeskJet printers Wrong side of the media Down930C Series ProgramsPaper Size Or Paper SizeType HP Customer Care by Email HP Customer Care User ForumsHttp//support.hp.com.tw/psd Customer Care EmailPrinter Software HP Customer Care by Phone Portugal Philippines 65 272 PolandRussia 7095 923 50 Singapore 65 272 Spain SwedenUsing a Parallel Cable Setup InstructionsWindows 95, 98, and NT WindowsInstall printer software. a Click Next Using a USB Cable Requires WindowsInstall USB software. a Click Next Dimensions SpecificationsLanguage codes Hewlett-Packard Company Legal InformationRegulatory Notices HP Year 2000 Warranty Limited Warranty StatementColor resolution Banners ordering A-7printing 3, 20-21problemsInk cartridges cleaning 30-31damage from refilling 32 Light Dpi 6Borders Normal mode 6 Maintenance Print cartridges 25 printerPaper types, selecting Parallel cable setup 49 parts Replacement 27 status 25 status light 1 storing 29 usingProblems Banner printing Printer Accessories iii, A-6buttonsColor Windows 3.1x A-1Setting up printer iii settings, see print settings setup ServicesResume button Resume light Single envelope slot 3 sizePrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabUse the Services tab to perform routine printer maintenance Windows 3.1x Services TabWindows 3.1x Color Tab Check here to print in shades of grayHow Do I? Windows 3.1x HP DeskJet 930C ToolboxSystem Requirements Minimum Printing MarginsPrinter Quick Start Posters and User’s Guides Supplies and AccessoriesPart Name Part Number Part Number Language Quick StartPaper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information LAS ROZAS, Madrid Sweden BasicwegVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AReduction and Elimination Environmental StatementRecycling Energy Consumption
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