HP 930c manual Programs, 930C Series

Getting Help When Things Go Wrong 4

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…

Print quality is poor.	You may have forgotten to	Make sure that you have removed the
(continued)	remove the vinyl tape from	protective piece of vinyl tape on each of the
	the print cartridge.	print cartridges. See “Replacing Print
		Cartridges” on page 27.
	Your print cartridges may be	If the color and black ink aren’t lining up on
	out of alignment.	the printed page, go to the HP Toolbox and
		click Calibrate the Printer. See “Printer
		Services Tab” on page 8.
Banners aren’t	You may have forgotten to	Make sure that the OUT Tray Flap is up.
printing	raise the OUT Tray Flap.
correctly.
	You may have forgotten to	Make sure that you have selected Banner on
	select Banner in the printer	the Setup tab. See “Setup Tab” on page 6.
	software.
	You may have problems with	• If several sheets feed into the printer
	the paper.	together, unfold and refold the paper.
		• If paper doesn’t feed into the printer
		correctly, be sure that the unattached edge
		of the banner paper stack is toward the
		printer (see page 20).
		• If the paper creases going through the
		printer, the paper might be unsuitable for
		banner printing.
	You may have problems with	For Windows 95, 98, and NT 4.0
	your banner software.	• If gaps in the printing appear at the ends of
		the sheets, the problem might be with your
		software program. See Release Notes by
		clicking Start	Programs	HP DeskJet
		930C Series.
		For Windows 3.1x
		• If gaps in the printing appear at the ends of
		the sheets, the problem might be with your
		software program. See the Release Notes in
		the HP DeskJet 930C Series Program Group.

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