HP 930c manual Make sure that you are using media, Media Intended for HP DeskJet printers, Mode

4Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…

Print quality is poor.	You may not be using the best	• Make sure that you are using media
	media.		intended for HP DeskJet printers.
		• Print quality is dramatically improved if you
			print on paper specifically designed for a
			certain output (photographs, for example),
			rather than using plain paper.
	You may be printing on the	Make sure that the media is loaded print side
	wrong side of the media.	down.
	You may not have selected	Make sure that you have selected the correct
	the correct paper type in the	paper type in the Setup tab. See “Setup Tab”
	printer software.	on page 6.
	You may be printing in Draft	Click Normal or Best instead of Draft on the
	mode.	Setup tab. See “Setup Tab” on page 6.
	If you have smearing, you	1	Click Normal or Draft instead of Best on
	may be using too much ink.		the Setup tab. See “Setup Tab” on page 6.
		2	Reduce the amount of ink by going to the
			Advanced tab and using the Ink Volume
			slider. See “Advanced Tab” on page 7.
		3	Increase the dry time by going to the
			Advanced tab and using the Dry Time
			slider. See “Advanced Tab” on page 7.
	You may be printing in	Uncheck Print in Grayscale on the Advanced
	grayscale.	tab. See “Advanced Tab” on page 7.
	You may be running out of	1	Check the print cartridges status. See “Print
	ink.		Cartridge Status” on page 25.
		2	If you are running out of ink, replace the
			print cartridge. See “Replacing Print
			Cartridges” on page 27.
	You may need to clean the	See “Cleaning Print Cartridges” on page 30.
	print cartridges.

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