HP 930c Power may be off or there Make sure the power is on Printer, Are secure, Open, OUT tray

4Getting Help When Things Go Wrong

Why won’t it print?

What is the problem?	Possible cause	To solve the problem…
No page came out	Power may be off or there	1	Make sure the power is on.
of the printer.	may be a loose connection.	2	Make sure that all cable connections
			are secure.
	You may not have any paper	Double-check that the media is placed in the
	in the IN tray.	IN tray correctly.
	The printer’s top cover may be	Close the printer’s top cover.
	open.
	A problem may exist with one	If the Print Cartridge Status Light is
	of the print cartridges.	blinking, lift the printer’s cover, check the Print
		Cartridge Status. Verify that the print
		cartridges are installed properly. See page 27.
	The printer may be slow.	If the Power Light is blinking, the printer is
		in the process of printing. Be patient.
	The printer is waiting for you	If the Resume Light is flashing, press the
	to press the Resume Button .	Resume Button .
	There may be a paper jam.	1	Pull the paper out of either the IN tray or
			the OUT tray.
		2	Press the Resume Button on the front of
			the printer.
		3	If you were printing labels, make sure a
			label did not become unglued from the
			label sheet while going through the printer.
		4	If the paper jam has cleared, print your
			document again.
		5	If the paper jam hasn’t cleared, open the
			Rear Access Door by turning the knob
			(counter-clockwise) and removing the
			door.
		6	Pull the jammed paper out of the printer,
			then replace the Rear Access Door.
	The Fold-Up tray may not be	1	Lower the Fold-Up tray.
	down.	2	Slide out both of the paper guides and pull
			out the IN tray.
		3	Load paper and print your document
			again.
	The Rear Access Door may be	1	Insert the Rear Access Door.
	missing.	2	Print your document again.

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