HP 930c Philippines 65 272 Poland, Portugal, Russia 7095 923 50 Singapore 65 272 Spain, Sweden

Page 54

4Getting Help When Things Go Wrong

Philippines

65 272 5300

Poland

(+48) 22 519 06 00

Portugal

351 (0) 1 318 00 65

Russia

7095 923 50 01

Singapore

65 272 5300

Spain

34 (9) 02321 123

Sweden

46 (0) 8 6192170

Switzerland

41 (0) 84 8801111

Taiwan

886 2-2717-0055

Thailand

(66-2) 661 4011

Turkey

90 1 224 59 25

United Kingdom

44 (0) 171 512 5202

U.S.

(208) 344-4131

Venezuela

800 47 888

Venezuela, Caracas

207 8488

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

Consult your reseller to get extended coverage.

If your reseller does not offer service contracts, please call HP directly and ask about our

HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (see page 45) on the internet is still available for free!)

For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see page 54, Printer), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the regular long-distance charges may apply.

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Contents 930C Series English Acknowledgments Table of Contents Page Special Features of Your HP DeskJet Printer Thank You For Buying an HP DeskJet PrinterIii Finding More Information GuidePrinting Basics Buttons and LightsTray Paper TraysFold-Up Tray Fold-Up tray in up positionPrinter Maintenance Tips OUT TraySingle envelope and small media slot OUT Tray Flap down How to Print Finding the HP Printer Properties Dialog BoxClick File Print Printer SetupFrom your software program, try this Or try thisCancel -Cancels your changes and closes the dialog box Setup TabSelect the appropriate page settings Printer Properties Dialog BoxCheck here to choose a Two-Sided printing method Features TabAdvanced Tab Check here to print multiple pages per sheet. ChooseFor Windows 95, 98, and Windows NT Printer Services TabHP DeskJet Toolbox Level tab…Getting the Right Paper Printing on Different Types of Paper and MediaX 11 in. or A4 Photo Paper OUT Tray Flap down Paper width guidePaper Size Choose appropriate card size Paper Type Choose HP Photo PaperOrientation Choose appropriate orientation For best results use HP Photo PaperStack of envelopes Paper from the in trayPaper Type Choose Plain Paper Print Quality Choose Normal Greeting Cards LabelsHP print settings to choose Guidelines to remember For best results use HP Greeting Card PaperIron-on Transfers PostersPaper Type Choose HP Iron-On T-Shirt Transfers Paper Size Choose appropriate sizePoster Printing Check this box and choose size 2x2, 3x3, or Transparencies Legal 8.5 x 14 in. PaperPaper Type Choose transparency type Paper Size Choose Legal 8.5 x 14Banners Print the bannerPaper Type Choose HP Banner Paper or Plain Paper Manual Two-Sided Printing Book Binding Tablet Binding Begin printingPaper Type Choose appropriate type Beyond the Basics Yellow indicator arrow Print Cartridge Status Light flashes when oneProblem with color print Cartridge Print Cartridge StatusConsider replacing the color Existing print cartridgePrinter Low on inkReplacing Print Cartridges To replace a print cartridgeCartridge Cradle latch Remove the protective vinyl tape Storing Print Cartridges If You See Missing Lines or Dots Cleaning Print CartridgesWhen Do You Need to Clean? If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanManually Cleaning the Print Cartridge Cradle Cradle wallPrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Run SoftwareControl Panel Click the Device Manager tabAre secure Power may be off or there Make sure the power is on PrinterInsert the Rear Access Door Tray Tray correctlyWhy won’t it print? Open Requirements Requirements on Setup Tab onThan minimum system Longer processing timesBe patient Flashing Data Flashing Be resetPower button to turn the printer off Close the top cover Light is flashingLeft Poster Printing on Media Intended for HP DeskJet printers Make sure that you are using mediaRather than using plain paper Wrong side of the media DownPrograms 930C SeriesOr Paper Size TypePaper Size Http//support.hp.com.tw/psd HP Customer Care User ForumsHP Customer Care by Email Customer Care EmailPrinter Software HP Customer Care by Phone Russia 7095 923 50 Singapore 65 272 Spain Philippines 65 272 PolandPortugal SwedenWindows 95, 98, and NT Setup InstructionsUsing a Parallel Cable WindowsUsing a USB Cable Requires Windows Install USB software. a Click NextInstall printer software. a Click Next Specifications DimensionsLanguage codes Legal Information Regulatory NoticesHewlett-Packard Company Limited Warranty Statement HP Year 2000 WarrantyInk cartridges cleaning 30-31damage from refilling 32 Light Banners ordering A-7printing 3, 20-21problemsColor resolution Dpi 6Paper types, selecting Parallel cable setup 49 parts Maintenance Print cartridges 25 printerBorders Normal mode 6 Replacement 27 status 25 status light 1 storing 29 usingColor Printer Accessories iii, A-6buttonsProblems Banner printing Windows 3.1x A-1Resume button Resume light ServicesSetting up printer iii settings, see print settings setup Single envelope slot 3 sizeAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Color Tab Windows 3.1x Services TabUse the Services tab to perform routine printer maintenance Check here to print in shades of grayWindows 3.1x HP DeskJet 930C Toolbox How Do I?Minimum Printing Margins System RequirementsPart Name Part Number Supplies and AccessoriesPrinter Quick Start Posters and User’s Guides Part Number Language Quick StartPaper and Other Media Availability of special media varies by countryPaper Type/Description Part Number Ordering Information Venezuela 58 2 239-4244/4133 BasicwegLAS ROZAS, Madrid Sweden Palo Alto, CA 94304, U.S.ARecycling Environmental StatementReduction and Elimination Energy Consumption