HP 930c manual Printer Software

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4Getting Help When Things Go Wrong

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•Download the printer software by accessing the HP Customer Care Online web site. See “HP Customer Care Online” on page 45 for the addresses of the HP web sites.

•If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer software and follow the on-screen instructions.

•If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 45), call the HP Customer Care Center (see page 47) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

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Contents 930C Series English Acknowledgments Table of Contents Page Thank You For Buying an HP DeskJet Printer Special Features of Your HP DeskJet PrinterIii Finding More Information GuidePrinting Basics Buttons and LightsPaper Trays Fold-Up TrayTray Fold-Up tray in up positionOUT Tray Printer Maintenance TipsSingle envelope and small media slot OUT Tray Flap down How to Print Finding the HP Printer Properties Dialog BoxPrinter Setup From your software program, try thisClick File Print Or try thisSetup Tab Select the appropriate page settingsCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxFeatures Tab Advanced TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChoosePrinter Services Tab HP DeskJet ToolboxFor Windows 95, 98, and Windows NT Level tab…Getting the Right Paper Printing on Different Types of Paper and MediaX 11 in. or A4 Photo Paper OUT Tray Flap down Paper width guidePaper Type Choose HP Photo Paper Orientation Choose appropriate orientationPaper Size Choose appropriate card size For best results use HP Photo PaperStack of envelopes Paper from the in trayPaper Type Choose Plain Paper Print Quality Choose Normal Greeting Cards LabelsHP print settings to choose Guidelines to remember For best results use HP Greeting Card PaperIron-on Transfers PostersPaper Size Choose appropriate size Paper Type Choose HP Iron-On T-Shirt TransfersPoster Printing Check this box and choose size 2x2, 3x3, or Transparencies Legal 8.5 x 14 in. PaperPaper Type Choose transparency type Paper Size Choose Legal 8.5 x 14Banners Print the bannerPaper Type Choose HP Banner Paper or Plain Paper Manual Two-Sided Printing Book Binding Tablet Binding Begin printingPaper Type Choose appropriate type Beyond the Basics Print Cartridge Status Light flashes when one Problem with color print CartridgeYellow indicator arrow Print Cartridge StatusExisting print cartridge PrinterConsider replacing the color Low on inkTo replace a print cartridge Replacing Print CartridgesCartridge Cradle latch Remove the protective vinyl tape Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean?If You See Missing Lines or Dots If You See Ink StreaksManually Cleaning the Print Cartridges Nozzle plate CleanCradle wall Manually Cleaning the Print Cartridge CradlePrint a test page. From the HP Toolbox, click Print a Test Troubleshooting Tips Run SoftwareControl Panel Click the Device Manager tabPower may be off or there Make sure the power is on Printer Insert the Rear Access DoorAre secure Tray Tray correctlyWhy won’t it print? Open Setup Tab on Than minimum systemRequirements Requirements on Longer processing timesFlashing Be reset Power button to turn the printer offBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Make sure that you are using media Rather than using plain paperMedia Intended for HP DeskJet printers Wrong side of the media DownPrograms 930C SeriesType Or Paper SizePaper Size HP Customer Care User Forums HP Customer Care by EmailHttp//support.hp.com.tw/psd Customer Care EmailPrinter Software HP Customer Care by Phone Philippines 65 272 Poland PortugalRussia 7095 923 50 Singapore 65 272 Spain SwedenSetup Instructions Using a Parallel CableWindows 95, 98, and NT WindowsInstall USB software. a Click Next Using a USB Cable Requires WindowsInstall printer software. a Click Next Specifications DimensionsLanguage codes Regulatory Notices Legal InformationHewlett-Packard Company Limited Warranty Statement HP Year 2000 WarrantyBanners ordering A-7printing 3, 20-21problems Color resolutionInk cartridges cleaning 30-31damage from refilling 32 Light Dpi 6Maintenance Print cartridges 25 printer Borders Normal mode 6Paper types, selecting Parallel cable setup 49 parts Replacement 27 status 25 status light 1 storing 29 usingPrinter Accessories iii, A-6buttons Problems Banner printingColor Windows 3.1x A-1Services Setting up printer iii settings, see print settings setupResume button Resume light Single envelope slot 3 sizeAppendix Printing in WindowsWindows 3.1x Setup Tab Windows 3.1x Features TabWindows 3.1x Services Tab Use the Services tab to perform routine printer maintenanceWindows 3.1x Color Tab Check here to print in shades of grayWindows 3.1x HP DeskJet 930C Toolbox How Do I?Minimum Printing Margins System RequirementsSupplies and Accessories Printer Quick Start Posters and User’s GuidesPart Name Part Number Part Number Language Quick StartAvailability of special media varies by country Paper and Other MediaPaper Type/Description Part Number Ordering Information Basicweg LAS ROZAS, Madrid SwedenVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AEnvironmental Statement Reduction and EliminationRecycling Energy Consumption