HP 930c manual Control Panel, Click the Device Manager tab

Page 41

Getting Help When Things Go Wrong

4

The printer software won’t install, what’s wrong? continued

What is the problem?		Possible cause		To solve the problem…

When I connect a		• Static electricity has built up		1	Disconnect the USB cable from your
USB cable between the		in the cable between your			printer.
printer and my computer,		computer and printer.		2	Unplug the printer from its power cable.
an “Unknown device”		OR		3	Wait approximately 30 seconds.
message appears.		• You may have a defective		4	Plug the power back into the printer.
		USB cable.		5	Plug the USB cable back into the printer.
				6	If “Unknown device” continues to appear in
					the “New hardware found” dialog, replace
					the USB cable or use a parallel cable.

When I connect a		You may not be using		Make sure Windows 98 is running and your
USB cable between the		Windows 98.		computer is connected using a USB cable. If
printer and my computer,				you do not have Windows 98, you need to use
the “New Hardware Wizard”				a parallel cable.
message did not appear.

		You may not have USB		1	In Windows 98, click Start			Settings
		You may not have USB		1	In Windows 98, click Start			Settings
		enabled.			Control Panel.
				2	Double-click the System icon.
				3	Click the Device Manager tab.
				4	Click the plus ( + ) icon next to the
					Universal Serial Bus Controller option. If
					you see a USB host controller and a USB
					root hub listed, USB is probably enabled. If
					you do not see these devices listed, refer to
					your computer’s documentation or contact
					the manufacturer for more information on
					enabling and setting up USB.
				5	If you cannot enable USB, you can always
					use a parallel cable to connect your printer
					to your computer.

		Your USB cable may not be		1	Disconnect and then reconnect the USB
		connected properly.			cable from your printer.
				2	Make sure that it is securely attached.

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Contents 930C Series English Acknowledgments Table of Contents Page Iii Special Features of Your HP DeskJet PrinterThank You For Buying an HP DeskJet Printer Guide Finding More InformationButtons and Lights Printing BasicsFold-Up Tray Paper TraysTray Fold-Up tray in up positionSingle envelope and small media slot OUT Tray Flap down Printer Maintenance TipsOUT Tray Finding the HP Printer Properties Dialog Box How to PrintFrom your software program, try this Printer SetupClick File Print Or try thisSelect the appropriate page settings Setup TabCancel -Cancels your changes and closes the dialog box Printer Properties Dialog BoxAdvanced Tab Features TabCheck here to choose a Two-Sided printing method Check here to print multiple pages per sheet. ChooseHP DeskJet Toolbox Printer Services TabFor Windows 95, 98, and Windows NT Level tab…Printing on Different Types of Paper and Media Getting the Right PaperOUT Tray Flap down Paper width guide X 11 in. or A4 Photo PaperOrientation Choose appropriate orientation Paper Type Choose HP Photo PaperPaper Size Choose appropriate card size For best results use HP Photo PaperPaper from the in tray Stack of envelopesPaper Type Choose Plain Paper Print Quality Choose Normal Labels Greeting CardsFor best results use HP Greeting Card Paper HP print settings to choose Guidelines to rememberPosters Iron-on TransfersPoster Printing Check this box and choose size 2x2, 3x3, or Paper Type Choose HP Iron-On T-Shirt TransfersPaper Size Choose appropriate size Legal 8.5 x 14 in. Paper TransparenciesPaper Size Choose Legal 8.5 x 14 Paper Type Choose transparency typePrint the banner BannersPaper Type Choose HP Banner Paper or Plain Paper Begin printing Manual Two-Sided Printing Book Binding Tablet BindingPaper Type Choose appropriate type Beyond the Basics Problem with color print Cartridge Print Cartridge Status Light flashes when oneYellow indicator arrow Print Cartridge StatusPrinter Existing print cartridgeConsider replacing the color Low on inkCartridge Cradle latch Replacing Print CartridgesTo replace a print cartridge Remove the protective vinyl tape Storing Print Cartridges When Do You Need to Clean? Cleaning Print CartridgesIf You See Missing Lines or Dots If You See Ink StreaksNozzle plate Clean Manually Cleaning the Print CartridgesPrint a test page. From the HP Toolbox, click Print a Test Manually Cleaning the Print Cartridge CradleCradle wall Troubleshooting Tips Software RunClick the Device Manager tab Control PanelInsert the Rear Access Door Power may be off or there Make sure the power is on PrinterAre secure Tray Tray correctlyWhy won’t it print? Open Than minimum system Setup Tab onRequirements Requirements on Longer processing timesPower button to turn the printer off Flashing Be resetBe patient Flashing Data Close the top cover Light is flashingLeft Poster Printing on Rather than using plain paper Make sure that you are using mediaMedia Intended for HP DeskJet printers Wrong side of the media Down930C Series ProgramsPaper Size Or Paper SizeType HP Customer Care by Email HP Customer Care User ForumsHttp//support.hp.com.tw/psd Customer Care EmailPrinter Software HP Customer Care by Phone Portugal Philippines 65 272 PolandRussia 7095 923 50 Singapore 65 272 Spain SwedenUsing a Parallel Cable Setup InstructionsWindows 95, 98, and NT WindowsInstall printer software. a Click Next Using a USB Cable Requires WindowsInstall USB software. a Click Next Dimensions SpecificationsLanguage codes Hewlett-Packard Company Legal InformationRegulatory Notices HP Year 2000 Warranty Limited Warranty StatementColor resolution Banners ordering A-7printing 3, 20-21problemsInk cartridges cleaning 30-31damage from refilling 32 Light Dpi 6Borders Normal mode 6 Maintenance Print cartridges 25 printerPaper types, selecting Parallel cable setup 49 parts Replacement 27 status 25 status light 1 storing 29 usingProblems Banner printing Printer Accessories iii, A-6buttonsColor Windows 3.1x A-1Setting up printer iii settings, see print settings setup ServicesResume button Resume light Single envelope slot 3 sizePrinting in Windows AppendixWindows 3.1x Features Tab Windows 3.1x Setup TabUse the Services tab to perform routine printer maintenance Windows 3.1x Services TabWindows 3.1x Color Tab Check here to print in shades of grayHow Do I? Windows 3.1x HP DeskJet 930C ToolboxSystem Requirements Minimum Printing MarginsPrinter Quick Start Posters and User’s Guides Supplies and AccessoriesPart Name Part Number Part Number Language Quick StartPaper Type/Description Part Number Paper and Other MediaAvailability of special media varies by country Ordering Information LAS ROZAS, Madrid Sweden BasicwegVenezuela 58 2 239-4244/4133 Palo Alto, CA 94304, U.S.AReduction and Elimination Environmental StatementRecycling Energy Consumption