HP D7100 manual Automatically clean the printhead, Manually clean the ink cartridge contacts

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Chapter 6

Automatically clean the printhead

If you notice white lines or streaks on the photos you print, or in the color blocks of the self test report, use this procedure to clean the print head. Do not clean the print head unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head.

1.Load paper in the Main tray. Use plain paper to conserve photo paper.

2.Select Settings and press OK.

3.Select Tools and press OK.

4.Select Clean printhead and press OK.

If print quality still seems poor after you clean the print head, try aligning the printer using the procedure described in Aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

Manually clean the ink cartridge contacts

Clean the copper-colored ink cartridge contacts if a message appears on the printer screen that says a cartridge is missing or damaged.

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink cartridge. If you continue to get a message that says a cartridge is missing or damaged, clean the ink cartridge contacts. If you still get this message after cleaning the contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-of-warranty date, contact HP support to obtain a replacement ink cartridge.

To clean the ink cartridge contacts:

1.Gather the following items to clean the contacts:

Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the ink cartridge)

Caution Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the HP Photosmart printer.

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

2.Open the top cover of the printer.

3.Squeeze the gray tab below an ink cartridge slot to release the gray latch inside the printer, then lift the latch.

Caution Do not remove multiple ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave the ink cartridge outside the printer for more than 30 minutes.

4.Lightly moisten a swab or cloth with water and squeeze out any excess water.

5.Hold the ink cartridge by its handle and gently wipe only the copper-colored contacts with the swab or cloth.

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HP Photosmart D7100 series

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Contents HP Photosmart D7100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D7100 series Index HP Photosmart D7100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Indicator lightsAccessory name Description Optional accessoriesHP Automatic Two-sided Printing Countries/regions Accessory HP Bluetooth wireless printer adapter bluetoothBluetooth SettingsView & Print SavePreferences Chapter Load paper Get ready to printChoose the right paper Paper loading tipsLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges Supported file formats Insert memory cardsMemory card slots Inserting a memory cardMemory card types Removing a memory card Computer Printing photos without aPrinting photos Print photos from a memory cardPrint all photos on the memory card Print using the WizardSelect Print All Print camera-selected photos from a memory cardPrint photos from a digital camera Digital camera with Bluetooth wireless technologyPrint a photo index Stop printingPrint photos from an iPod Photo layoutsLayout Paper size photo size Improving photo quality Adjust photos with poor brightnessRemove red eye from photos LayoutGetting creative Adjust poor-quality video clipsAdd a color effect Add the date and time to your printsTo change the print quality Crop a photoPrint panoramic photos Getting connected Connecting to other devicesMemory card PictBridgeIPod Saving photos to a computer Connecting through HP Photosmart ShareChapter Printing from a computer Using creative options in the printer softwareHP Photosmart Premier Windows users HP Photosmart Essential Windows usersHP Photosmart Share Set print preferencesHP Photosmart Studio Macintosh Users Open the electronic help HP Real Life technologies featuresChapter Clean and maintain the printer Care and maintenanceClean the outside of the printer Aligning the printerTo clean the ink cartridge contacts Automatically clean the printheadManually clean the ink cartridge contacts Print a self test report Downloading the software Windows Update the softwareSelf test report Maintain the quality of photo paper Store and transport the printer and ink cartridgesStore and transport the printer Store and transport the ink cartridgesTo handle photo paper Solution TroubleshootingPrinter hardware problems Printer is plugged in but will not turn on Solution Printing problemsPrinter does not find the photos I stored on my memory card All the lights are flashing on the printerPrintout is rippled or curled Document printed at an angle or is off-center SolutionPrinted pages are dropping off of the Output tray Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter ejects the paper when preparing to print Photo did not print using the default print settingsPrint quality is poor Solution Printer asked me to print an alignmentPaper errors Error messagesPhotos are not printing correctly Solution Error message Paper jam. Clear jam then press OKError message Automatic paper sensor failed Error message Out of paper. Load paper then press OKError message Unsupported media size Error message Wrong ink cartridges installed Ink cartridge errorsError message Incorrect ink cartridge Error message Replace cartridges soonError message Non-HP ink Error message Cannot printError message Ink cartridge problem Error message Scheduled maintenance Error message Original HP ink depletedError message Calibration error Solution Error message Print cartridge cradle is stuckError message Ink System Failure Memory card errorsError message Card is locked. Cannot access card Error message Cannot print photosError message Camera selections Dpof file has error Error message Card was removed. Job was cancelled. Press OKError message Some camera-selected photos are not on card Error message Unsupported card typeError message Camera disconnected during print job Computer and connectivity printing errorsError message Some photo numbers are not on card HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period System requirements SpecificationsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227