HP D7100 manual Ink cartridge errors, Error message Wrong ink cartridges installed

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Chapter 7

Ink cartridge errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Wrong ink cartridge(s) installed

Solution The first time you set up and use your HP Photosmart printer, make sure to install the ink cartridges that were shipped with your printer. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with your HP Photosmart printer.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Incorrect ink cartridge

Solution The indicated ink cartridge(s) cannot be used after the device has undergone initialization. Replace the ink cartridge(s) with the appropriate ink cartridges for your HP Photosmart. The cartridge numbers you can use with this printer appear on the back cover of this printed guide.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Replace cartridges soon

Solution The indicated ink cartridge(s) are empty.

You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or press OK to continue.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge(s) are empty

Solution The indicated ink cartridge(s) are empty and there is not enough ink in the printhead reservoir for normal printing and servicing tasks. Replace the indicated ink cartridge(s) with new ink cartridge(s).

●If the black ink cartridge is empty, you can continue printing with the other color ink cartridges by selecting that option in the displayed printer screen prompts.

●If a color ink cartridge is empty, you can continue printing with the black ink cartridge by selecting that option in the displayed printer screen prompts.

Depending on the status of your print job, you can press OK to continue. If the HP Photosmart is in the middle of a print job, press Cancel and restart your print job.

Note Text and photo quality will differ from those printed when using all ink cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

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HP Photosmart D7100 series

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Contents HP Photosmart D7100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D7100 series Index HP Photosmart D7100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Indicator lightsAccessory name Description Optional accessoriesHP Automatic Two-sided Printing Countries/regions Accessory HP Bluetooth wireless printer adapter bluetoothBluetooth SettingsView & Print SavePreferences Chapter Load paper Get ready to printChoose the right paper Paper loading tipsLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges Supported file formats Insert memory cardsMemory card slots Inserting a memory cardMemory card types Removing a memory card Computer Printing photos without aPrinting photos Print photos from a memory cardPrint all photos on the memory card Print using the WizardSelect Print All Print camera-selected photos from a memory cardPrint photos from a digital camera Digital camera with Bluetooth wireless technologyPrint a photo index Stop printingPrint photos from an iPod Photo layoutsLayout Paper size photo size Improving photo quality Adjust photos with poor brightnessRemove red eye from photos LayoutGetting creative Adjust poor-quality video clipsAdd a color effect Add the date and time to your printsTo change the print quality Crop a photoPrint panoramic photos Getting connected Connecting to other devicesMemory card PictBridgeIPod Saving photos to a computer Connecting through HP Photosmart ShareChapter Printing from a computer Using creative options in the printer softwareHP Photosmart Premier Windows users HP Photosmart Essential Windows usersHP Photosmart Share Set print preferencesHP Photosmart Studio Macintosh Users Open the electronic help HP Real Life technologies featuresChapter Clean and maintain the printer Care and maintenanceClean the outside of the printer Aligning the printerTo clean the ink cartridge contacts Automatically clean the printheadManually clean the ink cartridge contacts Print a self test report Downloading the software Windows Update the softwareSelf test report Maintain the quality of photo paper Store and transport the printer and ink cartridgesStore and transport the printer Store and transport the ink cartridgesTo handle photo paper Solution TroubleshootingPrinter hardware problems Printer is plugged in but will not turn on Solution Printing problemsPrinter does not find the photos I stored on my memory card All the lights are flashing on the printerPrintout is rippled or curled Document printed at an angle or is off-center SolutionPrinted pages are dropping off of the Output tray Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter ejects the paper when preparing to print Photo did not print using the default print settingsPrint quality is poor Solution Printer asked me to print an alignmentPaper errors Error messagesPhotos are not printing correctly Solution Error message Paper jam. Clear jam then press OKError message Automatic paper sensor failed Error message Out of paper. Load paper then press OKError message Unsupported media size Error message Wrong ink cartridges installed Ink cartridge errorsError message Incorrect ink cartridge Error message Replace cartridges soonError message Non-HP ink Error message Cannot printError message Ink cartridge problem Error message Scheduled maintenance Error message Original HP ink depletedError message Calibration error Solution Error message Print cartridge cradle is stuckError message Ink System Failure Memory card errorsError message Card is locked. Cannot access card Error message Cannot print photosError message Camera selections Dpof file has error Error message Card was removed. Job was cancelled. Press OKError message Some camera-selected photos are not on card Error message Unsupported card typeError message Camera disconnected during print job Computer and connectivity printing errorsError message Some photo numbers are not on card HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period System requirements SpecificationsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227
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