HP D7100 Error message Cannot print photos, Error message Card is locked. Cannot access card

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Chapter 7

Error message: Card access error. Job was cancelled. Press OK.—OR— File directory structure is corrupted. —OR— Card may be damaged. Job was cancelled. Press OK.

Solution The printer cannot read the data on the memory card and cannot complete any current print jobs. The data may be corrupted or there may be a physical problem with the memory card.

Save the files to the computer and access them from there.

If this does not work, use a new memory card or reformat the memory card using the digital camera. Any photos on the memory card will be lost.

If this does not work, the photo files may be damaged or unreadable. Before you contact HP Support, try another memory card to determine if it is the printer or the memory card that is failing.

Error message: Cannot print photos.

Solution More than 10 photos specified for a print job may be corrupted, missing, or are an unsupported file type. For information about supported file types, see Printer specifications.

Save the photos to the computer using the digital camera rather than the memory card.

Save the files to the computer and print from the computer.

Print a photo index and reselect photos. For more information, see Printing photos.

Error message: Card is password protected. Cannot access card.

Solution The printer cannot read the memory card because the card is password- protected. Follow these steps:

1.Remove the memory card from the printer.

2.Insert the memory card in the device you originally used to store the password on the memory card.

3.Remove the password from the memory card.

4.Remove the memory card and reinsert it in the printer memory card slot.

5.Try printing again.

Error message: Card is locked. Cannot access card.

Solution Make sure the lock switch on the card is in the unlocked position.

Error message: Card is not fully inserted. Push card in a little more.

Solution The printer can detect the memory card but cannot read it. Push the memory card gently into the memory card slot until it stops. For more information, see Insert memory cards.

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HP Photosmart D7100 series

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Contents HP Photosmart D7100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D7100 series Index HP Photosmart D7100 series Special features Accessing the onscreen HP Photosmart helpWelcome Printer parts Front of printerBack of printer Photo tray Main and Output traysControl panel Indicator lightsAccessory name Description Optional accessoriesHP Automatic Two-sided Printing Countries/regions Accessory HP Bluetooth wireless printer adapter bluetoothBluetooth SettingsView & Print SavePreferences Chapter Load paper Get ready to printChoose the right paper Paper loading tipsLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge warranty information Ink cartridge tipsInk cartridge Inserting or replacing the ink cartridges Supported file formats Insert memory cardsInserting a memory card Memory card typesMemory card slots Removing a memory card Computer Printing photos without aPrinting photos Print photos from a memory cardPrint all photos on the memory card Print using the WizardSelect Print All Print camera-selected photos from a memory cardPrint photos from a digital camera Digital camera with Bluetooth wireless technologyPrint a photo index Stop printingPrint photos from an iPod Photo layoutsLayout Paper size photo size Improving photo quality Adjust photos with poor brightnessRemove red eye from photos LayoutGetting creative Adjust poor-quality video clipsAdd a color effect Add the date and time to your printsCrop a photo Print panoramic photosTo change the print quality Getting connected Connecting to other devicesMemory card PictBridgeIPod Saving photos to a computer Connecting through HP Photosmart ShareChapter Printing from a computer Using creative options in the printer softwareHP Photosmart Premier Windows users HP Photosmart Essential Windows usersSet print preferences HP Photosmart Studio Macintosh UsersHP Photosmart Share Open the electronic help HP Real Life technologies featuresChapter Clean and maintain the printer Care and maintenanceClean the outside of the printer Aligning the printerAutomatically clean the printhead Manually clean the ink cartridge contactsTo clean the ink cartridge contacts Print a self test report Update the software Self test reportDownloading the software Windows Maintain the quality of photo paper Store and transport the printer and ink cartridgesStore and transport the printer Store and transport the ink cartridgesTo handle photo paper Troubleshooting Printer hardware problemsSolution Printer is plugged in but will not turn on Solution Printing problemsPrinter does not find the photos I stored on my memory card All the lights are flashing on the printerDocument printed at an angle or is off-center Solution Printed pages are dropping off of the Output trayPrintout is rippled or curled Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter ejects the paper when preparing to print Photo did not print using the default print settingsPrint quality is poor Solution Printer asked me to print an alignmentPaper errors Error messagesPhotos are not printing correctly Solution Error message Paper jam. Clear jam then press OKError message Out of paper. Load paper then press OK Error message Unsupported media sizeError message Automatic paper sensor failed Error message Wrong ink cartridges installed Ink cartridge errorsError message Incorrect ink cartridge Error message Replace cartridges soonError message Cannot print Error message Ink cartridge problemError message Non-HP ink Error message Scheduled maintenance Error message Original HP ink depletedError message Calibration error Solution Error message Print cartridge cradle is stuckError message Ink System Failure Memory card errorsError message Card is locked. Cannot access card Error message Cannot print photosError message Camera selections Dpof file has error Error message Card was removed. Job was cancelled. Press OKError message Some camera-selected photos are not on card Error message Unsupported card typeComputer and connectivity printing errors Error message Some photo numbers are not on cardError message Camera disconnected during print job HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period System requirements SpecificationsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227