HP D7100 manual Print a self test report

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1Gently wipe only the copper-colored contacts

6.Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place.

7.Repeat if necessary for the other ink cartridges.

8.Close the top cover.

Caution The ink supply may become pressurized. Inserting a foreign object into the ink supply could result in ink being expelled and coming in contact with persons or property.

Print a self test report

If you are experiencing problems with printing, print a self test report. This two-page report —labelled the Extended Self Test Diagnostic Page—can help you diagnose printing problems and can provide valuable information if you need to call HP Support. You can also use this report to check on the approximate percentage of ink remaining in the ink cartridges.

1.Select Settings and press OK.

2.Select Tools and press OK, then scroll to Print test page.

3.Select Print test page and press OK.

The HP Photosmart prints a two-page self test report that contains the following information:

●Product information: Includes the model number, serial number, and other product information.

●Revision information: Includes the firmware version number and indicates whether or not you have an HP two-sided printing accessory (duplexer) installed.

●Ink delivery system information: Displays the approximate ink level of each installed ink cartridge, the status of each ink cartridge, the date each cartridge was installed, and the expiration date for each cartridge.

●Print head assembly information: Contains information that may be used for diagnostic purposes if you need to call HP Support.

●Print head parameters: Contains information that may be used for diagnostic purposes if you need to call HP Support.

●Print quality pattern: Displays six color blocks, representing each of the six installed cartridges. When streaks appear through the color blocks, or there are missing color blocks, clean the print head using the procedure described in Care and maintenance. If the color blocks still show print quality problems after cleaning the print head, align the printer using the procedure described in Aligning the printer. If the color blocks continue to show print quality problems after cleaning and aligning, contact HP support.

●History log: Contains information that may be used for diagnostic purposes if you need to call HP Support.

HP Photosmart D7100 series User Guide

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Contents HP Photosmart D7100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D7100 series Index HP Photosmart D7100 series Special features Accessing the onscreen HP Photosmart helpWelcome Printer parts Front of printerBack of printer Main and Output trays Photo trayIndicator lights Control panelHP Automatic Two-sided Printing Countries/regions Accessory Optional accessoriesAccessory name Description HP Bluetooth wireless printer adapter bluetoothView & Print SettingsBluetooth SavePreferences Chapter Choose the right paper Get ready to printLoad paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge warranty information Ink cartridge tipsInk cartridge Inserting or replacing the ink cartridges Insert memory cards Supported file formatsInserting a memory card Memory card typesMemory card slots Removing a memory card Printing photos Printing photos without aComputer Print photos from a memory cardSelect Print All Print using the WizardPrint all photos on the memory card Print camera-selected photos from a memory cardPrint a photo index Digital camera with Bluetooth wireless technologyPrint photos from a digital camera Stop printingPhoto layouts Print photos from an iPodLayout Paper size photo size Remove red eye from photos Adjust photos with poor brightnessImproving photo quality LayoutAdd a color effect Adjust poor-quality video clipsGetting creative Add the date and time to your printsCrop a photo Print panoramic photosTo change the print quality Memory card Connecting to other devicesGetting connected PictBridgeIPod Connecting through HP Photosmart Share Saving photos to a computerChapter HP Photosmart Premier Windows users Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential Windows usersSet print preferences HP Photosmart Studio Macintosh UsersHP Photosmart Share HP Real Life technologies features Open the electronic helpChapter Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printerAutomatically clean the printhead Manually clean the ink cartridge contactsTo clean the ink cartridge contacts Print a self test report Update the software Self test reportDownloading the software Windows Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridgesTo handle photo paper Troubleshooting Printer hardware problemsSolution Printer does not find the photos I stored on my memory card Printing problemsPrinter is plugged in but will not turn on Solution All the lights are flashing on the printerDocument printed at an angle or is off-center Solution Printed pages are dropping off of the Output trayPrintout is rippled or curled Colors are not printing satisfactorily Solution Blank page came out of the printer SolutionPrint quality is poor Solution Photo did not print using the default print settingsPrinter ejects the paper when preparing to print Printer asked me to print an alignmentPhotos are not printing correctly Solution Error messagesPaper errors Error message Paper jam. Clear jam then press OKError message Out of paper. Load paper then press OK Error message Unsupported media sizeError message Automatic paper sensor failed Error message Incorrect ink cartridge Ink cartridge errorsError message Wrong ink cartridges installed Error message Replace cartridges soonError message Cannot print Error message Ink cartridge problemError message Non-HP ink Error message Calibration error Solution Error message Original HP ink depletedError message Scheduled maintenance Error message Print cartridge cradle is stuckMemory card errors Error message Ink System FailureError message Cannot print photos Error message Card is locked. Cannot access cardError message Some camera-selected photos are not on card Error message Card was removed. Job was cancelled. Press OKError message Camera selections Dpof file has error Error message Unsupported card typeComputer and connectivity printing errors Error message Some photo numbers are not on cardError message Camera disconnected during print job Support process If you have a problem, follow these stepsHP support HP support by phoneAfter the phone support period Specifications System requirementsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227
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