HP D7100 manual Error message Cannot print, Error message Ink cartridge problem

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Error message: Cannot print

Solution The indicated ink cartridge(s) are out of ink.

Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge problem

Solution The indicated ink cartridge(s) are missing or damaged.

Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP Photosmart, the ink cartridge contacts might need to be cleaned.

For more information on replacing ink cartridges, see Insert ink cartridges. For more information on cleaning the ink cartridge contacts, see Care and maintenance.

If there are no ink cartridges missing from the HP Photosmart, and you still receive this message after cleaning the ink cartridge contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-of-warranty date, contact HP Support to obtain a replacement ink cartridge.

Error message: Ink Expiration Nearly Expired. —OR— Ink Cartridge(s) Expired.

Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink expiration message, remove and replace the ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Non-HP ink

Solution Replace the indicated ink cartridge(s) or press OK to continue.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

HP Photosmart D7100 series User Guide

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Contents HP Photosmart D7100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D7100 series Index HP Photosmart D7100 series Special features Accessing the onscreen HP Photosmart helpWelcome Printer parts Front of printerBack of printer Main and Output trays Photo trayIndicator lights Control panelHP Automatic Two-sided Printing Countries/regions Accessory Optional accessoriesAccessory name Description HP Bluetooth wireless printer adapter bluetoothView & Print SettingsBluetooth SavePreferences Chapter Choose the right paper Get ready to printLoad paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge warranty information Ink cartridge tipsInk cartridge Inserting or replacing the ink cartridges Insert memory cards Supported file formatsInserting a memory card Memory card typesMemory card slots Removing a memory card Printing photos Printing photos without aComputer Print photos from a memory cardSelect Print All Print using the WizardPrint all photos on the memory card Print camera-selected photos from a memory cardPrint a photo index Digital camera with Bluetooth wireless technologyPrint photos from a digital camera Stop printingPhoto layouts Print photos from an iPodLayout Paper size photo size Remove red eye from photos Adjust photos with poor brightnessImproving photo quality LayoutAdd a color effect Adjust poor-quality video clipsGetting creative Add the date and time to your printsCrop a photo Print panoramic photosTo change the print quality Memory card Connecting to other devicesGetting connected PictBridgeIPod Connecting through HP Photosmart Share Saving photos to a computerChapter HP Photosmart Premier Windows users Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential Windows usersSet print preferences HP Photosmart Studio Macintosh UsersHP Photosmart Share HP Real Life technologies features Open the electronic helpChapter Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printerAutomatically clean the printhead Manually clean the ink cartridge contactsTo clean the ink cartridge contacts Print a self test report Update the software Self test reportDownloading the software Windows Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridgesTo handle photo paper Troubleshooting Printer hardware problemsSolution Printer does not find the photos I stored on my memory card Printing problemsPrinter is plugged in but will not turn on Solution All the lights are flashing on the printerDocument printed at an angle or is off-center Solution Printed pages are dropping off of the Output trayPrintout is rippled or curled Colors are not printing satisfactorily Solution Blank page came out of the printer SolutionPrint quality is poor Solution Photo did not print using the default print settingsPrinter ejects the paper when preparing to print Printer asked me to print an alignment Photos are not printing correctly Solution Error messages Paper errors Error message Paper jam. Clear jam then press OKError message Out of paper. Load paper then press OK Error message Unsupported media sizeError message Automatic paper sensor failed Error message Incorrect ink cartridge Ink cartridge errorsError message Wrong ink cartridges installed Error message Replace cartridges soonError message Cannot print Error message Ink cartridge problemError message Non-HP ink Error message Calibration error Solution Error message Original HP ink depletedError message Scheduled maintenance Error message Print cartridge cradle is stuckMemory card errors Error message Ink System FailureError message Cannot print photos Error message Card is locked. Cannot access cardError message Some camera-selected photos are not on card Error message Card was removed. Job was cancelled. Press OKError message Camera selections Dpof file has error Error message Unsupported card typeComputer and connectivity printing errors Error message Some photo numbers are not on cardError message Camera disconnected during print job Support process If you have a problem, follow these stepsHP support HP support by phoneAfter the phone support period Specifications System requirementsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227
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