HP D7100 manual Printing problems, Printer does not find the photos I stored on my memory card

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Chapter 7

The printer does not find the photos I stored on my memory card

Solution The memory card may contain file types the printer cannot read directly from the card.

●Save the photos to a computer, then print them from the computer. For more information, see the onscreen HP Photosmart help and the documentation that came with the camera.

●The next time you take photos, set the digital camera to save them in a file format the printer can read directly from the memory card. For a list of supported file formats, see Printer specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.

The memory card may need to be reformatted if the problem persists.

The printer is plugged in but will not turn on

Solution

●The printer may have drawn too much power. Unplug the printer power cord. Wait about 10 seconds, then plug the cord back in. Turn on the printer.

●The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer.

●The power cord could be defective. Make sure the green light on the power cord is lit.

The printer makes noises when I turn it on, or starts making noises after sitting unused for a while

Solution The printer may make noises after long periods of inactivity (approximately 2 weeks) or when its power supply has been interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output.

All the lights are flashing on the printer

Solution The printer has encountered a hardware error and may need to be serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then plug it in again. Turn on the printer. If the lights are still flashing, please go to www.hp.com/support, or contact HP Support for help.

Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

44	HP Photosmart D7100 series

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Contents HP Photosmart D7100 series 800-225-528 Regulatory model identification number Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart D7100 series Index HP Photosmart D7100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Indicator lightsHP Bluetooth wireless printer adapter bluetooth Optional accessoriesAccessory name Description HP Automatic Two-sided Printing Countries/regions AccessorySave SettingsBluetooth View & PrintPreferences Chapter Paper loading tips Get ready to printLoad paper Choose the right paperLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges Supported file formats Insert memory cardsMemory card slots Inserting a memory cardMemory card types Removing a memory card Print photos from a memory card Printing photos without aComputer Printing photosPrint camera-selected photos from a memory card Print using the WizardPrint all photos on the memory card Select Print AllStop printing Digital camera with Bluetooth wireless technologyPrint photos from a digital camera Print a photo indexPrint photos from an iPod Photo layoutsLayout Paper size photo size Layout Adjust photos with poor brightnessImproving photo quality Remove red eye from photosAdd the date and time to your prints Adjust poor-quality video clipsGetting creative Add a color effectTo change the print quality Crop a photoPrint panoramic photos PictBridge Connecting to other devicesGetting connected Memory cardIPod Saving photos to a computer Connecting through HP Photosmart ShareChapter HP Photosmart Essential Windows users Using creative options in the printer softwarePrinting from a computer HP Photosmart Premier Windows usersHP Photosmart Share Set print preferencesHP Photosmart Studio Macintosh Users Open the electronic help HP Real Life technologies featuresChapter Aligning the printer Care and maintenanceClean and maintain the printer Clean the outside of the printerTo clean the ink cartridge contacts Automatically clean the printheadManually clean the ink cartridge contacts Print a self test report Downloading the software Windows Update the softwareSelf test report Store and transport the ink cartridges Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the printerTo handle photo paper Solution TroubleshootingPrinter hardware problems All the lights are flashing on the printer Printing problemsPrinter is plugged in but will not turn on Solution Printer does not find the photos I stored on my memory cardPrintout is rippled or curled Document printed at an angle or is off-center SolutionPrinted pages are dropping off of the Output tray Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter asked me to print an alignment Photo did not print using the default print settingsPrinter ejects the paper when preparing to print Print quality is poor SolutionError message Paper jam. Clear jam then press OK Error messagesPaper errors Photos are not printing correctly SolutionError message Automatic paper sensor failed Error message Out of paper. Load paper then press OKError message Unsupported media size Error message Replace cartridges soon Ink cartridge errorsError message Wrong ink cartridges installed Error message Incorrect ink cartridgeError message Non-HP ink Error message Cannot printError message Ink cartridge problem Error message Print cartridge cradle is stuck Error message Original HP ink depletedError message Scheduled maintenance Error message Calibration error SolutionError message Ink System Failure Memory card errorsError message Card is locked. Cannot access card Error message Cannot print photosError message Unsupported card type Error message Card was removed. Job was cancelled. Press OKError message Camera selections Dpof file has error Error message Some camera-selected photos are not on cardError message Camera disconnected during print job Computer and connectivity printing errorsError message Some photo numbers are not on card HP support by phone If you have a problem, follow these stepsHP support Support processAfter the phone support period System requirements SpecificationsVideo file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227