HP Troubleshooting Tips for Your Hewlett Packard Vectra and Vectra VL Series PCs

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒If you forget the User Password, but not the Administrator password, carry out the following procedure:

1Switch off the PC.

2Restart the PC. If the keyboard is locked, enter the administrator password.

3Wait for F2=Setup to be displayed.

4Press to start Setup.

5Enter the Administrator Password to access the Security/User Password menu.

6Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten.

7Press to save the new Password and exit Setup.

❒If you forget both the User Password and the Administrator Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 5 on the system board switch block to CLOSED.

4Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, power-off your PC and set switch 5 to open position before restarting” will be displayed.

5Switch off the computer.

6Reset switch 5 to OPEN.

7Replace the computer’s cover.

8Switch on the PC and allow it to complete its startup routine.

9After the Power-On Self-Test has completed, press when prompted to use Setup.

10Set new User and System Administrator Passwords.

11Press to save the new passwords and exit Setup.

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Contents User’s Guide Page User’s Guide Who this Manual is For Important Safety InformationImportant Ergonomic Information Page Contents Installing Mass Storage Devices Installing Accessory BoardsRemoving and Replacing the Cover If Your PC Has a Software Problem Hewlett Packard Support and Information Services HP Setup ProgramGlossary Index Xii Setting Up and Using Your PC Accessories When you receive your PC, unpack all the componentsUnpacking Your PC Try to move it without helpConnections for Models with Integrated Video Display Connecting the Mouse, Keyboard, Display and PrinterConnections for Models with MGA Millennium Video Board Electronic servicesConnecting to a Network Connecting Audio Accessories Grounded outlet Connecting the Power CablesYour PC’s Hardware Control Panel Press this button to turn the power on or off to your PCYour PC’s hardware control panel is on the front of your PC Scsi hard disk drive, this light will not workStarting Your PC Starting and Stopping Your PCInitializing Your Software Starting the PC for the First TimeAfter Your PC Has Restarted Stopping Your PC Creating Master DiskettesSetting an Administrator Password Setting PasswordsPassword, on Setting a User PasswordThen press ActionAdditional Information and Help Using Power ManagementSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Cache Memory Up to Four Accessory Boards Accessories You Can InstallFront-Access Device Shelf Video MemoryCheck that you have installed all your accessories Replacing the Cover after Installing AccessoriesRemoving and Replacing the Cover Removing the CoverMoving and Replacing the Power Supply Installing Memory Installing Main MemoryStatic electricity can damage electronic components Identified here as C is the one closest to the processor All cables and power cordsClip and pull the module forward and out of the socket Refer toInstalling an Optional Cache Memory Module Upgrade this to 512 KBHandle the accessory as little as possible and with care Installing a Video Memory Upgrade Integrated Video Models To Install Video Memory ModulesAfter Installing a Video Memory Upgrade Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Connecting IDE Devices Installing Mass Storage DevicesConfiguring an IDE Device After Installation Jumper SettingsConfiguration Connections to data cables Examples of multiple IDE drive combinationsInstalling an IDE Hard Disk Drive in the Rear Shelf Installing an IDE Hard Disk Drive in the Bottom Shelf Page Tape drive can be installed in the bottom shelf Installing a Tape Drive in the Bottom ShelfPage Installing Accessory Boards Configuring Accessory Boards with Plug and PlayConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Installing an Accessory Board refer to facing Installing a BNC Coax Adapter Remove the metal plug Remove the nut To Install a BNC Coax AdapterInstalling an OverDrive Processor Processor Cables and power cordsInstalling the Security Bracket Troubleshooting Your PC HP Summary Screen Solving ProblemsIf Your PC Does Not Start Properly Display is Blank and There Are No Error MessagesCorrectly installed If You Cannot Start Your PC from a Modem If a Post Error Message is DisplayedClear the configuration Clearing the PC’s Configuration MemoryIf You Cannot Turn Off Your PC If Your PC Has a Hardware ProblemDisplay Does Not Work Properly If Your Display is Blurred or UnreadableIf Nothing is Displayed on the Screen Other Display ProblemsIf Your Mouse Does Not Work If Your Keyboard Does Not WorkEnsure that the keyboard is correctly connected Ensure that the mouse is correctly connectedIf Your Printer Does Not Work If the Flexible Disk Drive Does Not Work If the Hard Disk Not WorkIf the Hard Disk Does Not Work Cable connections or jumper settings If the CD-ROM Drive Has a ProblemCD-ROM Drive Does Not Work CD-ROM Drive is IdleIf an Accessory Board Does Not Work If You Have Forgotten Your Password If Your PC Has a Software ProblemIf You Have a Network Problem If Your Application Software Does Not WorkIf the Date and Time are Incorrect No Sound When Running Any Applications If Your PC Has an Audio ProblemSounds MS-DOS Games Give Not enough memory ErrorsChanging the Battery External battery as follows Cable to the battery connector on the system boardStrip supplied System Board Switches Bus Switch1Technical Information All measurements are in watts rms Power ConsumptionIRQs, DMAs, and I/O Addresses Used by Your PC Integrated Video Graphic Information HP Setup ProgramHewlett Packard Support and Information Services Introduction Service Means of AccessHP SupportPack Your HP Authorized ResellerRegion Phone Number Fax Number HP Support Assistant CD-ROMHewlett-Packard Information Services HP Forum on CompuServeAt the CompuServe ! prompt, type GO HP HP Forum on America Online HP World Wide Web Site HP BBS LibraryCountry Number Baud Rate World-Wide Web URLHP FAXback on Demand-HP First Access MethodHP Audio Tips USA only HP Automated Support Directory Country/RegionOrdering Drivers and Bios on Diskette EuropeAustralia Asia Pacific HP Support Services Customer Support Center Hewlett-Packard Telephone SupportNumber is +1 970 Country1 Language Local NumberNumber Method of Payment Charge Type Lifeline Telephone SupportHP Network Phone-in Support Service NPS Covered Time Available From SummaryAsia Hewlett-Packard Marketing HeadquartersPage Glossary Glossary Computer is running as an unattended network server From reflecting back along the cable Index LAN IndexRegulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Part Number D4550-90001