HP Vectra VL 5/xxx If You Have a Network Problem, If Your Application Software Does Not Work

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3 Troubleshooting Your PC

If You Have a Network Problem

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run:

•Refer to the operating system and application software manuals.

•If Windows does not run properly, refer to the Windows manual for guidance.

If the Date and Time are Incorrect

The date and time can be incorrect for the following reasons:

•the time has changed for the seasons

•the PC has been unplugged from the power too long, and the battery is discharged.

To change the date and time, use your operating system utilities or the Setup program.

If You Have a Network Problem

If you have a problem with your PC’s network, run the HPIEDIAG utility (preloaded on your PC’s hard disk drive):

1Select drive C: to access the PC’s hard disk drive.

2Change to the DIAG directory by typing either:

CD\LANDRV\DIAG

CD\LAN\DIAG

3Start the HPIEDIAG utility by typing: HPIEDIAG . Follow the instructions on the screen.

Then check the configuration of the integrated Ethernet interface using the Setup program (refer to "Integrated Network Interface Submenu (Configuration group)" in the HP Setup program—see "HP Setup Program", on page 66). Refer also to the online Network Administrator’s Guide.

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Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Accessory Boards Installing Mass Storage DevicesRemoving and Replacing the Cover If Your PC Has a Software Problem HP Setup Program Hewlett Packard Support and Information ServicesGlossary Index Xii Setting Up and Using Your PC Unpacking Your PC When you receive your PC, unpack all the componentsAccessories Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Connections for Models with Integrated Video DisplayElectronic services Connections for Models with MGA Millennium Video BoardConnecting to a Network Connecting Audio Accessories Connecting the Power Cables Grounded outletYour PC’s hardware control panel is on the front of your PC Press this button to turn the power on or off to your PCYour PC’s Hardware Control Panel Scsi hard disk drive, this light will not workStarting and Stopping Your PC Starting Your PCStarting the PC for the First Time Initializing Your SoftwareAfter Your PC Has Restarted Creating Master Diskettes Stopping Your PCSetting Passwords Setting an Administrator PasswordThen press Setting a User PasswordPassword, on ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Front-Access Device Shelf Accessories You Can InstallCache Memory Up to Four Accessory Boards Video MemoryRemoving and Replacing the Cover Replacing the Cover after Installing AccessoriesCheck that you have installed all your accessories Removing the CoverMoving and Replacing the Power Supply Installing Main Memory Installing MemoryStatic electricity can damage electronic components Clip and pull the module forward and out of the socket All cables and power cordsIdentified here as C is the one closest to the processor Refer toUpgrade this to 512 KB Installing an Optional Cache Memory ModuleHandle the accessory as little as possible and with care To Install Video Memory Modules Installing a Video Memory Upgrade Integrated Video ModelsAfter Installing a Video Memory Upgrade Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Connecting IDE DevicesConfiguration Connections to data cables Jumper SettingsConfiguring an IDE Device After Installation Examples of multiple IDE drive combinationsInstalling an IDE Hard Disk Drive in the Rear Shelf Installing an IDE Hard Disk Drive in the Bottom Shelf Page Installing a Tape Drive in the Bottom Shelf Tape drive can be installed in the bottom shelfPage Configuring Accessory Boards with Plug and Play Installing Accessory BoardsConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Installing an Accessory Board refer to facing Installing a BNC Coax Adapter To Install a BNC Coax Adapter Remove the metal plug Remove the nutInstalling an OverDrive Processor Cables and power cords ProcessorInstalling the Security Bracket Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyCorrectly installed If a Post Error Message is Displayed If You Cannot Start Your PC from a ModemClearing the PC’s Configuration Memory Clear the configurationDisplay Does Not Work Properly If Your PC Has a Hardware ProblemIf You Cannot Turn Off Your PC If Your Display is Blurred or UnreadableOther Display Problems If Nothing is Displayed on the ScreenEnsure that the keyboard is correctly connected If Your Keyboard Does Not WorkIf Your Mouse Does Not Work Ensure that the mouse is correctly connectedIf Your Printer Does Not Work If the Flexible Disk Drive Does Not Work Not Work If the Hard DiskIf the Hard Disk Does Not Work CD-ROM Drive Does Not Work If the CD-ROM Drive Has a ProblemCable connections or jumper settings CD-ROM Drive is IdleIf an Accessory Board Does Not Work If Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If You Have a Network ProblemIf the Date and Time are Incorrect If Your PC Has an Audio Problem No Sound When Running Any ApplicationsMS-DOS Games Give Not enough memory Errors SoundsChanging the Battery Cable to the battery connector on the system board External battery as followsStrip supplied Bus Switch1 System Board SwitchesTechnical Information Power Consumption All measurements are in watts rmsIRQs, DMAs, and I/O Addresses Used by Your PC HP Setup Program Integrated Video Graphic InformationHewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberHP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP Forum on America Online Country Number Baud Rate HP BBS LibraryHP World Wide Web Site World-Wide Web URLHP Audio Tips USA only HP Automated Support Directory Access MethodHP FAXback on Demand-HP First Country/RegionEurope Ordering Drivers and Bios on DisketteAustralia Asia Pacific HP Support Services Number is +1 970 Hewlett-Packard Telephone SupportCustomer Support Center Country1 Language Local NumberLifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Computer is running as an unattended network server From reflecting back along the cable Index Index LANRegulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Part Number D4550-90001