HP Vectra VL 5/xxx manual HP Support Services

Page 88

NOTE

4 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services

Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet.

HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre-loaded operating system.

Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a fee- based service.

HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements.

Reloading the software bundled or pre-loaded on your PC is not covered by the HP three-year warranty.

For your bundled application, HP recommends that you keep the master CD-ROM.

Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs.

76

Image 88

Contents User’s Guide Page User’s Guide Important Safety Information Who this Manual is ForImportant Ergonomic Information Page Contents Installing Accessory Boards Installing Mass Storage DevicesRemoving and Replacing the Cover If Your PC Has a Software Problem HP Setup Program Hewlett Packard Support and Information ServicesGlossary Index Xii Setting Up and Using Your PC When you receive your PC, unpack all the components AccessoriesUnpacking Your PC Try to move it without helpConnecting the Mouse, Keyboard, Display and Printer Connections for Models with Integrated Video DisplayElectronic services Connections for Models with MGA Millennium Video BoardConnecting to a Network Connecting Audio Accessories Connecting the Power Cables Grounded outletPress this button to turn the power on or off to your PC Your PC’s Hardware Control PanelYour PC’s hardware control panel is on the front of your PC Scsi hard disk drive, this light will not workStarting and Stopping Your PC Starting Your PCStarting the PC for the First Time Initializing Your SoftwareAfter Your PC Has Restarted Creating Master Diskettes Stopping Your PCSetting Passwords Setting an Administrator PasswordSetting a User Password Password, onThen press ActionUsing Power Management Additional Information and HelpSetting Up and Using Your PC Additional Information and Help How to Install Accessories In Your PC Accessories You Can Install Cache Memory Up to Four Accessory BoardsFront-Access Device Shelf Video MemoryReplacing the Cover after Installing Accessories Check that you have installed all your accessoriesRemoving and Replacing the Cover Removing the CoverMoving and Replacing the Power Supply Installing Main Memory Installing MemoryStatic electricity can damage electronic components All cables and power cords Identified here as C is the one closest to the processorClip and pull the module forward and out of the socket Refer toUpgrade this to 512 KB Installing an Optional Cache Memory ModuleHandle the accessory as little as possible and with care To Install Video Memory Modules Installing a Video Memory Upgrade Integrated Video ModelsAfter Installing a Video Memory Upgrade Upgrading the MGA Millennium Board Memory Switch Use Switch Block to Installing Mass Storage Devices Connecting IDE DevicesJumper Settings Configuring an IDE Device After InstallationConfiguration Connections to data cables Examples of multiple IDE drive combinationsInstalling an IDE Hard Disk Drive in the Rear Shelf Installing an IDE Hard Disk Drive in the Bottom Shelf Page Installing a Tape Drive in the Bottom Shelf Tape drive can be installed in the bottom shelfPage Configuring Accessory Boards with Plug and Play Installing Accessory BoardsConfiguring non-Plug and Play ISA Accessory Boards Installing the Board Installing an Accessory Board refer to facing Installing a BNC Coax Adapter To Install a BNC Coax Adapter Remove the metal plug Remove the nutInstalling an OverDrive Processor Cables and power cords ProcessorInstalling the Security Bracket Troubleshooting Your PC Solving Problems HP Summary ScreenDisplay is Blank and There Are No Error Messages If Your PC Does Not Start ProperlyCorrectly installed If a Post Error Message is Displayed If You Cannot Start Your PC from a ModemClearing the PC’s Configuration Memory Clear the configurationIf Your PC Has a Hardware Problem If You Cannot Turn Off Your PCDisplay Does Not Work Properly If Your Display is Blurred or UnreadableOther Display Problems If Nothing is Displayed on the ScreenIf Your Keyboard Does Not Work If Your Mouse Does Not WorkEnsure that the keyboard is correctly connected Ensure that the mouse is correctly connectedIf Your Printer Does Not Work If the Flexible Disk Drive Does Not Work Not Work If the Hard DiskIf the Hard Disk Does Not Work If the CD-ROM Drive Has a Problem Cable connections or jumper settingsCD-ROM Drive Does Not Work CD-ROM Drive is IdleIf an Accessory Board Does Not Work If Your PC Has a Software Problem If You Have Forgotten Your PasswordIf Your Application Software Does Not Work If You Have a Network ProblemIf the Date and Time are Incorrect If Your PC Has an Audio Problem No Sound When Running Any ApplicationsMS-DOS Games Give Not enough memory Errors SoundsChanging the Battery Cable to the battery connector on the system board External battery as followsStrip supplied Bus Switch1 System Board SwitchesTechnical Information Power Consumption All measurements are in watts rmsIRQs, DMAs, and I/O Addresses Used by Your PC HP Setup Program Integrated Video Graphic InformationHewlett Packard Support and Information Services Service Means of Access IntroductionYour HP Authorized Reseller HP SupportPackHP Support Assistant CD-ROM Region Phone Number Fax NumberHP Forum on CompuServe Hewlett-Packard Information ServicesAt the CompuServe ! prompt, type GO HP HP Forum on America Online HP BBS Library HP World Wide Web Site Country Number Baud Rate World-Wide Web URLAccess Method HP FAXback on Demand-HP FirstHP Audio Tips USA only HP Automated Support Directory Country/RegionEurope Ordering Drivers and Bios on DisketteAustralia Asia Pacific HP Support Services Hewlett-Packard Telephone Support Customer Support CenterNumber is +1 970 Country1 Language Local NumberLifeline Telephone Support Number Method of Payment Charge TypeHP Network Phone-in Support Service NPS Summary Covered Time Available FromHewlett-Packard Marketing Headquarters AsiaPage Glossary Glossary Computer is running as an unattended network server From reflecting back along the cable Index Index LANRegulatory Information and Warranty Regulatory Information FCC for USA only Noise Declaration for Germany HP Hardware Warranty Customer Responsibilities HP Software Product License Agreement HP Software Product Limited Warranty Your HP Vectra PC Physical Characteristics Part Number D4550-90001