HP BOOK XE3 manual HP OmniBook XE3 Troubleshooting and Diagnostics

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This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules:

∙Troubleshooting information

Troubleshooting the problem (page 3-3).

Verifying the repair (page 3-3).

Suggestions for troubleshooting (page 3-4).

∙Diagnostic tools

DiagTools diagnostic program (page 3-17).

Power-on self-test (page 3-24).

Sycard PCCtest 450 PC Card (page 3-27).

Desktop Management Interface (page 3-28).

BIOS Setup utility (page 3-30).

HP OmniBook XE3

Troubleshooting and Diagnostics

3-1

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Contents Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Comments IntroductionSource Address or NumberPage Product OmniBook XE3 Series ModelsDetails Technology CodesTechnology code Product name Top/Right View FeaturesFront View Bottom View Turning the Notebook On and Off Activating Power ModesOperation Status Lights Checking the Notebook’s StatusCaps Lock IndicatorMeaning Power status Battery statusEffect Using Fn Hot KeysFn Hot Keys Hot KeyResetting the Notebook Resetting the NotebookMultimedia Buttons Using the CD-ROM or DVD PlayerPower Mass Storage SpecificationsHardware Specifications XE3 Series Hardware SpecificationsModem Options KeyboardOperating Software Applications Software SpecificationsXE3 Series Software Specifications Mechanical Features Standards Environmental LimitsSystem Memory System ResourcesSystem Interrupts DMA Channels System Input/Output Addresses 100-3FFXE3 Series Accessories Internal Design Replaceable Module DiagramComponent Roles Functional StructureDocking port Components UsedPage Removal Cross-Reference Disassembly Flow Disassembly FlowchartTorque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torques Screw Thread SizeRemoval Procedure Removing the BatteryRemoving the Sdram Cover Removing an Sdram ModulePull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover Retaining Screws Removing the Keyboard Cover with Hinge CoversRemoving the Keyboard Cover Reassembly Notes Loosening the Keyboard Retaining Screws Removing the KeyboardDisconnecting the Keyboard Cable Reassembly Notes 10. Removing the Hard Disk Drive Removing the Hard Disk Drive Assembly11. Removing the Hard Disk Carrier To recover the factory software installation Recovering and Reinstalling SoftwareReplacing Small Parts User-Replaceable Replacement ProcedureReplacing Small Parts HP Authorized Service Providers Only Removing the Display Assembly12. Removing the Display Reassembly Notes Model Installing a New Display Assembly14. Removing the Top Case Retaining Screws Removing the Top CaseRelease the CD player PCA cable from the motherboard 16. Removing the CD Player PCA Removing the CD Player PCA17. Removing the Hinge Saddle Retaining Screws Removing the Hinge Saddle Set18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes Removing the CD-ROM/DVD Drive 23. Removing the CD-ROM/DVD Drive Reassembly NotesRemoving the Motherboard or Bottom Case When Installing a New MotherboardRemoval Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Replacing the Bottom Case Installation Procedure27. Example of Serial Number Label Additional Steps Removing Notebook ComponentsRemoving Notebook Components HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Basic Troubleshooting Steps TroubleshootingVerifying the Repair Troubleshooting the ProblemScope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSymptom Repair Center Comments Power/BatteryCall Center Suggestions Repair Center Likely CausesDisplay Call Center Suggestions White display Erratic display CD-ROM/DVD Symptom Floppy driveMouse Symptom Touch padModem One-Touch button problems LAN/Network Miscellaneous Symptom PC cardSymptom Call Center Suggestions Symptom Port replicator Updating DiagTools Diagnostic ToolsDiagTools Diagnostic Program Running DiagTools EnterSerial and Parallel Loopback Connectors Interpreting the Results DiagTools Error CodesFloppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Message Post MessagesFailing Bits nnnn Message DescriptionSlot Sycard PCCtest CommandsSycard PCCtest 450 CardBus Card Optional XE3/N5000 Technology code GCDesktop Management Interface DMI Installing the DMI PackageContents of the DMI Package Description of DMI Using the DMI InterfaceUninstalling the DMI Package Default Bios Setup UtilityRunning the Bios Setup Utility Bios Setup Menus and ParametersSecurity Menu System Devices MenuExit Menu Updating the Notebook’s BiosPower Menu Boot MenuHP OmniBook XE3 Replaceable Parts Exploded View Description Part Number Exchange User Repl Replaceable PartsUser Repl Description Part NumberExchange Part Number Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement Imperfections Not Allowed XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGAType of Imperfection Electrical Imperfections Mechanical ImperfectionsService Notes Page Qjolvk 3ULQWHGLQ7DLZDQ