HP BOOK XE3 manual Modem

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Symptom

Serial/Parallel/USB

Call Center:	Repair Center:
Suggestions	Likely Causes

Repair Center: Comments

General problems.

Serial mouse doesn’t work.

Serial modem doesn’t work.

Modem

Modem will not connect at 56K.

Check connections. Restart notebook.

Check settings in BIOS Setup.

Check settings in Control Panel.

Use troubleshooters in Windows Help.

Test ports with DiagTools diagnostics.

For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers.

Make sure mouse was installed according to manufacturer’s instructions.

Use Modem Troubleshooter in Windows Help.

Disable internal modem.

Verify that host modem supports 56K (V.90) connection speed.

Try connecting at later time in case line quality or other external factor is cause of problem.

Serial device. Motherboard.

Use loop-back connector when testing serial or parallel port—see page 3-19.

HP OmniBook XE3

Troubleshooting and Diagnostics 3-11

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Contents Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Source IntroductionAddress or Number CommentsPage Product OmniBook XE3 Series ModelsTechnology Codes Technology code Product nameDetails Top/Right View FeaturesFront View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Status Lights Checking the Notebook’s StatusMeaning Power status IndicatorBattery status Caps LockFn Hot Keys Using Fn Hot KeysHot Key EffectResetting the Notebook Resetting the NotebookMultimedia Buttons Using the CD-ROM or DVD PlayerHardware Specifications SpecificationsXE3 Series Hardware Specifications Power Mass StorageModem Options KeyboardXE3 Series Software Specifications Software SpecificationsMechanical Features Standards Environmental Limits Operating Software ApplicationsSystem Resources System InterruptsSystem Memory DMA Channels System Input/Output Addresses 100-3FFXE3 Series Accessories Internal Design Replaceable Module DiagramDocking port Functional StructureComponents Used Component RolesPage Removal Cross-Reference Disassembly Flow Disassembly FlowchartRecommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbfRemoval Procedure Removing the BatteryRemoving the Sdram Cover Removing an Sdram ModulePull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover Retaining Screws Removing the Keyboard Cover with Hinge CoversRemoving the Keyboard Cover Reassembly Notes Loosening the Keyboard Retaining Screws Removing the KeyboardDisconnecting the Keyboard Cable Reassembly Notes 10. Removing the Hard Disk Drive Removing the Hard Disk Drive Assembly11. Removing the Hard Disk Carrier To recover the factory software installation Recovering and Reinstalling SoftwareReplacement Procedure Replacing Small PartsReplacing Small Parts User-Replaceable HP Authorized Service Providers Only Removing the Display Assembly12. Removing the Display Reassembly Notes Model Installing a New Display Assembly14. Removing the Top Case Retaining Screws Removing the Top CaseRelease the CD player PCA cable from the motherboard 16. Removing the CD Player PCA Removing the CD Player PCA17. Removing the Hinge Saddle Retaining Screws Removing the Hinge Saddle Set18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes Removing the CD-ROM/DVD Drive 23. Removing the CD-ROM/DVD Drive Reassembly NotesRemoving the Motherboard or Bottom Case When Installing a New MotherboardRemoval Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Replacing the Bottom Case Installation Procedure27. Example of Serial Number Label Removing Notebook Components Removing Notebook ComponentsAdditional Steps HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Basic Troubleshooting Steps TroubleshootingVerifying the Repair Troubleshooting the ProblemScope of Diagnostic Tools Suggestions for TroubleshootingTroubleshooting Suggestions SymptomStartup Call Center Suggestions Power/BatteryRepair Center Likely Causes Repair Center CommentsDisplay Call Center Suggestions White display Erratic display CD-ROM/DVD Symptom Floppy driveMouse Symptom Touch padModem One-Touch button problems LAN/Network Miscellaneous Symptom PC cardSymptom Call Center Suggestions Symptom Port replicator Diagnostic Tools DiagTools Diagnostic ProgramUpdating DiagTools Running DiagTools EnterSerial and Parallel Loopback Connectors Interpreting the Results DiagTools Error CodesFloppy Disk Tests Smbus Tests Code Power-On Self-Test Post Terminal-Error Beep CodesBeep Codes Post Description Message Post MessagesFailing Bits nnnn Message DescriptionSycard PCCtest 450 CardBus Card Optional Sycard PCCtest CommandsXE3/N5000 Technology code GC SlotInstalling the DMI Package Contents of the DMI PackageDesktop Management Interface DMI Using the DMI Interface Uninstalling the DMI PackageDescription of DMI Running the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters DefaultSecurity Menu System Devices MenuPower Menu Updating the Notebook’s BiosBoot Menu Exit MenuHP OmniBook XE3 Replaceable Parts Exploded View Description Part Number Exchange User Repl Replaceable PartsDescription Part Number Exchange Part NumberUser Repl Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement Type of Imperfection Electrical Imperfections XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGAMechanical Imperfections Imperfections Not AllowedService Notes Page Qjolvk 3ULQWHGLQ7DLZDQ