HP BOOK XE3 manual Suggestions for Troubleshooting, Scope of Diagnostic Tools

Page 74

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function

Bootup

Processor

Memory

DiagTools

Tests

(System menu)

Tests

(Memory menu)

Power-On Self-Test

Tests

Tests

Tests

Sycard PCCtest 450

DMI/TopTools (if installed)

Describes

Describes

Describes

BIOS Setup

Configures

Describes

Battery

Display

Hard disk

Floppy drive

Keyboard

Audio

Serial

Parallel

LAN

Modem

Infrared

PS/2 port

USB

Docking port

PCMCIA

AC adapter

Docking products

CD-ROM drive

Other plug-in modules

Tests

(Video menu)

Tests

(IDE menu)

Tests

(FDD menu)

Tests (KBD menu)

Tests (System, Misc menus)

Tests* (Misc menu)

Tests* (Misc menu)

Tests** (User menu)

Tests** (User menu)

Tests† (Misc menu)

Tests† (KBD, Misc menus)

Tests† (USB menu)

Tests

(using docks)

Tests

(Misc menu)

Tests ports and internal bus

Tests

(IDE menu)

Tests

Tests

Tests

Tests (with boot CD)

Tests

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Status

Status

Describes

Describes

Configures

Describes

Configures

Configures

Configures

Configures

Configures

Configures

*The diagnostic test is more thorough if you use a loop-back connector.

**3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any external cabling.

†Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

3-4

Troubleshooting and Diagnostics

HP OmniBook XE3

Image 74

Contents Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Address or Number IntroductionSource CommentsPage OmniBook XE3 Series Models ProductDetails Technology CodesTechnology code Product name Features Top/Right ViewFront View Bottom View Turning the Notebook On and Off Activating Power ModesOperation Checking the Notebook’s Status Status LightsBattery status IndicatorMeaning Power status Caps LockHot Key Using Fn Hot KeysFn Hot Keys EffectResetting the Notebook Resetting the NotebookUsing the CD-ROM or DVD Player Multimedia ButtonsXE3 Series Hardware Specifications SpecificationsHardware Specifications Power Mass StorageOptions Keyboard ModemMechanical Features Standards Environmental Limits Software SpecificationsXE3 Series Software Specifications Operating Software ApplicationsSystem Memory System ResourcesSystem Interrupts System Input/Output Addresses 100-3FF DMA ChannelsXE3 Series Accessories Replaceable Module Diagram Internal DesignComponents Used Functional StructureDocking port Component RolesPage Removal Cross-Reference Disassembly Flowchart Disassembly FlowScrew Thread Size Required EquipmentRecommended Screw Torques Torque cm-kgf Torque in-lbfRemoving the Battery Removal ProcedureRemoving an Sdram Module Removing the Sdram CoverPull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover with Hinge Covers Removing the Keyboard Cover Retaining ScrewsRemoving the Keyboard Cover Reassembly Notes Removing the Keyboard Loosening the Keyboard Retaining ScrewsDisconnecting the Keyboard Cable Reassembly Notes Removing the Hard Disk Drive Assembly 10. Removing the Hard Disk Drive11. Removing the Hard Disk Carrier Recovering and Reinstalling Software To recover the factory software installationReplacing Small Parts User-Replaceable Replacement ProcedureReplacing Small Parts Removing the Display Assembly HP Authorized Service Providers Only12. Removing the Display Reassembly Notes Installing a New Display Assembly ModelRemoving the Top Case 14. Removing the Top Case Retaining ScrewsRelease the CD player PCA cable from the motherboard Removing the CD Player PCA 16. Removing the CD Player PCARemoving the Hinge Saddle Set 17. Removing the Hinge Saddle Retaining Screws18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes 23. Removing the CD-ROM/DVD Drive Reassembly Notes Removing the CD-ROM/DVD DriveWhen Installing a New Motherboard Removing the Motherboard or Bottom CaseRemoval Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Installation Procedure Replacing the Bottom Case27. Example of Serial Number Label Additional Steps Removing Notebook ComponentsRemoving Notebook Components HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Verifying the RepairSuggestions for Troubleshooting Scope of Diagnostic ToolsStartup Troubleshooting SuggestionsSymptom Repair Center Likely Causes Power/BatteryCall Center Suggestions Repair Center CommentsDisplay Call Center Suggestions White display Erratic display Symptom Floppy drive CD-ROM/DVDSymptom Touch pad MouseModem One-Touch button problems LAN/Network Symptom PC card MiscellaneousSymptom Call Center Suggestions Symptom Port replicator Updating DiagTools Diagnostic ToolsDiagTools Diagnostic Program Enter Running DiagToolsSerial and Parallel Loopback Connectors DiagTools Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Post Messages MessageMessage Description Failing Bits nnnnXE3/N5000 Technology code GC Sycard PCCtest CommandsSycard PCCtest 450 CardBus Card Optional SlotDesktop Management Interface DMI Installing the DMI PackageContents of the DMI Package Description of DMI Using the DMI InterfaceUninstalling the DMI Package Bios Setup Menus and Parameters Bios Setup UtilityRunning the Bios Setup Utility DefaultSystem Devices Menu Security MenuBoot Menu Updating the Notebook’s BiosPower Menu Exit MenuHP OmniBook XE3 Replaceable Parts Exploded View Replaceable Parts Description Part Number Exchange User ReplUser Repl Description Part NumberExchange Part Number Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement Mechanical Imperfections XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGAType of Imperfection Electrical Imperfections Imperfections Not AllowedService Notes Page Qjolvk 3ULQWHGLQ7DLZDQ