HP BOOK XE3 manual Power/Battery, Call Center Suggestions, Repair Center Likely Causes

Symptom

Does not boot from CD-ROM or DVD in CD-ROM/DVD drive.

Error message such as “Invalid system disk” or “Auto IDE error”.

Sluggish startup or shutdown.

Password forgotten.

Power/Battery

No power.

Does not run on battery; empty battery indication.

Notebook beeps.

Notebook turns off immediately after turning on.

Battery does not charge.

AC adapter does not power notebook.

Call Center:

Suggestions

Make sure CD-ROM or DVD is bootable.

Use BIOS Setup to check boot order and make sure CD-ROM/DVD Drive is enabled as first boot device.

Restart notebook.

Test DVD drive with DiagTools diagnostics.

Check for disk in floppy drive.

Check boot order in BIOS Setup.

Remove and reinstall hard drive.

Run ScanDisk and Disk Defragmenter to check and optimize hard drive.

Delete temporary and unneeded files.

Verify proper ownership, then follow removal procedure with owner and record appropriate data. See

page 5-1.

Make sure charged battery is installed or AC adapter connected.

Try another battery or AC adapter if available.

Check battery and contacts. Try another battery if available.

Notebook beeps for 15 seconds when battery is low. Connect AC adapter or replace battery.

Battery is probably extremely low. Connect AC adapter or replace battery.

Make sure AC adapter is connected properly and battery installed properly.

Check battery contacts. If available, try another battery and AC adapter.

Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents.

Try another AC adapter, if available.

Repair Center: Likely Causes

CD-ROM/DVD drive module.

Motherboard.

Hard drive contacts. Hard drive.

AC adapter.

Battery.

Motherboard.

Battery or contacts. Motherboard.

Battery.

Battery.

Battery or contacts. AC adapter. Motherboard. Heatsink assembly.

AC adapter.

Motherboard.

Repair Center:

Comments

If notebook boots from floppy drive, check for corrupt files on hard drive, reload hard drive, replace hard drive.

Use suggestions shown at left.

User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1.

Check battery and AC adapter.

Check heatsink assembly.

AC adapter cannot be repaired, and must be replaced.

3-6 Troubleshooting and Diagnostics HP OmniBook XE3