HP BOOK XE3 manual Basic Troubleshooting Steps

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Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below.

Check the customer’s description of the problem and any supporting information.

Try to duplicate the customer’s problem.

Troubleshoot the problem using

-Diagnostic tools.

-Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2

Troubleshooting and Diagnostics

HP OmniBook XE3

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Contents Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Introduction SourceAddress or Number CommentsPage OmniBook XE3 Series Models ProductTechnology Codes Technology code Product nameDetails Features Top/Right ViewFront View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Checking the Notebook’s Status Status LightsIndicator Meaning Power statusBattery status Caps LockUsing Fn Hot Keys Fn Hot KeysHot Key EffectResetting the Notebook Resetting the NotebookUsing the CD-ROM or DVD Player Multimedia ButtonsSpecifications Hardware SpecificationsXE3 Series Hardware Specifications Power Mass StorageOptions Keyboard ModemSoftware Specifications XE3 Series Software SpecificationsMechanical Features Standards Environmental Limits Operating Software ApplicationsSystem Resources System InterruptsSystem Memory System Input/Output Addresses 100-3FF DMA ChannelsXE3 Series Accessories Replaceable Module Diagram Internal DesignFunctional Structure Docking portComponents Used Component RolesPage Removal Cross-Reference Disassembly Flowchart Disassembly FlowRequired Equipment Recommended Screw TorquesScrew Thread Size Torque cm-kgf Torque in-lbfRemoving the Battery Removal ProcedureRemoving an Sdram Module Removing the Sdram CoverPull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover with Hinge Covers Removing the Keyboard Cover Retaining ScrewsRemoving the Keyboard Cover Reassembly Notes Removing the Keyboard Loosening the Keyboard Retaining ScrewsDisconnecting the Keyboard Cable Reassembly Notes Removing the Hard Disk Drive Assembly 10. Removing the Hard Disk Drive11. Removing the Hard Disk Carrier Recovering and Reinstalling Software To recover the factory software installationReplacement Procedure Replacing Small PartsReplacing Small Parts User-Replaceable Removing the Display Assembly HP Authorized Service Providers Only12. Removing the Display Reassembly Notes Installing a New Display Assembly ModelRemoving the Top Case 14. Removing the Top Case Retaining ScrewsRelease the CD player PCA cable from the motherboard Removing the CD Player PCA 16. Removing the CD Player PCARemoving the Hinge Saddle Set 17. Removing the Hinge Saddle Retaining Screws18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes 23. Removing the CD-ROM/DVD Drive Reassembly Notes Removing the CD-ROM/DVD DriveWhen Installing a New Motherboard Removing the Motherboard or Bottom CaseRemoval Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Installation Procedure Replacing the Bottom Case27. Example of Serial Number Label Removing Notebook Components Removing Notebook ComponentsAdditional Steps HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Verifying the RepairSuggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions SymptomStartup Power/Battery Call Center SuggestionsRepair Center Likely Causes Repair Center CommentsDisplay Call Center Suggestions White display Erratic display Symptom Floppy drive CD-ROM/DVDSymptom Touch pad MouseModem One-Touch button problems LAN/Network Symptom PC card MiscellaneousSymptom Call Center Suggestions Symptom Port replicator Diagnostic Tools DiagTools Diagnostic ProgramUpdating DiagTools Enter Running DiagToolsSerial and Parallel Loopback Connectors DiagTools Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests Code Power-On Self-Test Post Terminal-Error Beep CodesBeep Codes Post Description Post Messages MessageMessage Description Failing Bits nnnnSycard PCCtest Commands Sycard PCCtest 450 CardBus Card OptionalXE3/N5000 Technology code GC SlotInstalling the DMI Package Contents of the DMI PackageDesktop Management Interface DMI Using the DMI Interface Uninstalling the DMI PackageDescription of DMI Bios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters DefaultSystem Devices Menu Security MenuUpdating the Notebook’s Bios Power MenuBoot Menu Exit MenuHP OmniBook XE3 Replaceable Parts Exploded View Replaceable Parts Description Part Number Exchange User ReplDescription Part Number Exchange Part NumberUser Repl Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGA Type of Imperfection Electrical ImperfectionsMechanical Imperfections Imperfections Not AllowedService Notes Page Qjolvk 3ULQWHGLQ7DLZDQ