HP BOOK XE3 manual Symptom, One-Touch button problems

Symptom

Modem will not connect at any speed.

General problems.

One-Touch button problems

Buttons not working properly.

On-screen display does not appear when button is pressed.

Call Center:

Suggestions

Make sure notebook’s modem is properly connected to wall telephone jack.

Make sure telephone line is not already in use.

Verify settings in Modems in Control Panel (Windows 98) or Phone And Modem Options (Windows 2000). Make sure parity, speed, word length, and stop bits match on sending and receiving modems.

Restart notebook.

Run Windows modem diagnostics or Windows Help Modem Troubleshooter.

Open hardware Device Manager. If modem is disabled, try to enable it. If it has a conflict, try disabling another device.

Use an analog telephone line (2, 3, or 4 wires), not a PBX or digital line. In a hotel, ask for a data line.

Try disabling error correction and data compression.

If serial or PC card modem is not working, disable internal modem:

-Windows 98: Device Manager tab of System in Control Panel.

– Windows 2000: Modems tab of Phone And Modem Options in Control Panel.

Download latest modem driver from technical support area of HP Notebook web site (see page vii).

Make sure correct applications are associated with buttons in One-Touch tab of Keyboard in Control Panels.

Make sure Onscreen Display is enabled in One-Touch tab of Keyboard in Control Panels.

Repair Center: Likely Causes

Mini-PCI card. Motherboard.

Mini-PCI card. Motherboard.

Keyboard cover. Switchboard PCA. Motherboard.

Repair Center: Comments

3-12 Troubleshooting and Diagnostics HP OmniBook XE3